"I expected far more from this Hilton, especially after paying for a suite. Instead, the room felt more like a cramped private studio with an awkward layout. The TV faced the desk rather than the bed or pullout couch, which made no sense from a comfort standpoint, and the bed was so small that two people could barely fit on it comfortably.
The service was equally disappointing. Housekeeping was practically nonexistent until the second day, when staff entered my room without my knowledge, yet still failed to refill the body wash, which was already nearly empty upon arrival. There was also no ice machine, the utensils were poorly assorted, and the only real convenience was the 24-hour suite shop, which had a very limited selection.
Breakfast only added to the frustration. The first day was excellent — I had a cheese omelet, hash browns, and a lemon poppy seed muffin, and it was genuinely enjoyable. After that, however, nearly every option contained pork or ham. The eggs had ham, the sausage was pork, and even the gravy had pork. Because I eat halal, I was left with little to nothing I could actually eat for the rest of my stay.
Overall, the experience was extremely underwhelming. Between the misleading room expectations, poor service, lack of basic amenities, and breakfast that offered no real consideration for dietary restrictions, I would not recommend this hotel."
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