"Our stay at this resort was extremely disappointing overall. The only real highlight was the phenomenal corner-room view overlooking both the bay and the ocean. Unfortunately, everything else fell short.
The room itself had several issues immediately. A pillow cover was torn on both sides, and after removing it, housekeeping simply placed the same damaged pillow back on the bed the next day. There was also no hairdryer in the room despite it being advertised online. After calling the front desk twice, we were first given a broken one, then another maid had to take a working hairdryer from a different room.
The bathroom design was terrible. The open-concept shower caused water to flood toward the front door every time we showered unless we blocked it with towels.
The second-story pool was peaceful until guests were repeatedly forced out for the resort’s paid mermaid shows. The beachfront infinity pool no longer matches the online photos because a large wooden bar now blocks much of the view, making the advertising misleading.
The $45 daily resort fee included beach chairs, but service was disorganized. We paid early for an umbrella spot, were told it was safe to leave briefly to change, and returned to find our spot sold to another couple.
Security was also ineffective. We endured loud disturbances from neighboring guests at 2 a.m. on multiple nights, and repeated calls to security resulted in little action. Management appeared aware of the issues but showed little concern."
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