Search Hotels Near Southaven City Hall, Memphis

"I was so pleasantly surprised and especially considering the price! Everything from the moment we walked in to check out time was perfect. Front desk staff was friendly and efficient. Clean and comfortable rooms. The workout area had just enough variety in the well maintained equipment. But overall, kudos to the breakfast staff - those were some of the best hotel eggs I've ever had (the rest of the items were good, too, but those eggs were chef's kiss)! Next time I'm in town, I'll definitely be back."

"The hotel staff were all very nice and courteous! Great breakfast and location."

"My experience at this Holiday Inn location on 05/02/26 around 11:00 a.m. was completely unacceptable. The front desk attendant was not at her post and appeared to be hiding in a back office. I only received assistance after asking a housekeeping employee in the coffee area, who had to go into the office to locate her. Guests should not have to track down staff just to get basic service. When she finally came out, her attitude was openly rude and dismissive. She provided vague, minimal answers and, when I asked reasonable follow-up questions, she reacted with clear irritation—rolling her eyes and frowning at my wife. That kind of behavior is disrespectful and unprofessional under any circumstances. When I asked for her name, she refused to provide it and instead claimed she was the manager, stating no one else was available to assist. She then abruptly walked away mid-conversation and returned to the back office without offering any help or resolution. I have stayed at many Holiday Inn properties over the years, and this was by far the worst level of service I have experienced. If this individual is truly a manager, that makes the situation even more concerning. This reflects a serious failure in customer service standards and accountability."

"Room was clean, breakfast was very good, close to everything. Enjoyed the stay."

"Clean my room when I ask and my water dripping all night for 2 nights"

"Ok"

"Man at the front desk barely spoke. I had to ask where the room was and figure out breakfast and parking on my own. Was only given 1 key with 2 adults in room. "

"Didn’t have the breakfast "

"The hotel it self has a odor that was not appealing, the staff at check in was very pleasant but when I checked out the lady at the desk was not so nice, had a smart smart tone in her voice. The room also had an odor but overall the stay was okay it could have been better. "