"The hotel itself is very elegant. However, there were many things you weren't notified of before the visit including a security deposit which ranged between $500 and $1000 depending on the length of stay and upon check in the front desk clerk failed to tell of us of including our credit card for the deposit and we were locked out of our room on the third day and actually checked out of the hotel, the pool area and poolside bars close at sundown and nobody is allowed to congregate near the pools after that time, the availability of poolside or beach side chairs is very limited and not ample enough for the amount of guests, you are not allowed to carry beach towels back into the hotel, the car valet service is average at best and we waited over 30 minutes on several occasions for our vehicle which altered our schedules, the room key was not validated for late departure and we had to return to the front desk to do so after being locked out of the room, and last but certainly not least the fees for everything from a bottle of water and food to the price for valet parking ($80 per night) is inconceivable for a family to visit Miami Beach. There are plenty of other nice hotels in the area that offer better services and I doubt we will ever return to Fontainebleau based on our experience. Otherwise, the beach and weather were excellent."
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