Fridge, microwave

Reviews of Apple Tree Inn

2 out of 5
Apple Tree Inn
9508 N Division St, Spokane, WA

Reviews

6.8
Rating 10 - Excellent. 208 out of 1001 reviews" "
Rating 8 - Good. 314 out of 1001 reviews" "
Rating 6 - Okay. 201 out of 1001 reviews" "
Rating 4 - Poor. 139 out of 1001 reviews" "
Rating 2 - Terrible. 139 out of 1001 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Selena, Fruitvale

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Manager on 22 May 2024
Hello Selena,We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any feedback you may have so we can address any issues.

2/10 Terrible

Keline

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
O quarto estava completamente sujo, cheguei 1h depois do check in e não tinha cama, tudo desorganizado e fedido. Tivemos que apenas trocar de roupa e sair. Quando voltei o quarto estava organizado porém fedia e muito barulhento, além de que não nos sentimos seguras
Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Hello Keline, We're sorry to hear about your experience and thank you for sharing your feedback. We take cleanliness and guest safety seriously; please reach out to our management to discuss your concerns further and allow us to investigate this matter. Your comfort is our top priority, and we aim to address all guest issues promptly.

2/10 Terrible

Wayne S.

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so disappointed for $200 You had to wear your shoes in your room because the carpet was disgusting. The bathroom floor was disgusting. There were kicked holes in the bathroom door. Walking into the the building the stairs were disgusting. There were someone’s dirty socks in the hallway. Outside there was a massive pile of garbage not sure why. I stayed here along time ago and it was much better. PLEASE heed my warning. I am not kidding
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello Wayne S., We regret to hear about your recent experience and apologize for any inconvenience caused. Your feedback is important to us, and we have forwarded your comments to the relevant departments for their review and further attention. We strive to ensure all areas of the hotel meet our guests' expectations and will work diligently to address any issues raised. Thank you for bringing this to our attention.

4/10 Poor

Arianne

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Spelled of weed a cigarettes. Lights were broken and held up by a hammer if all things and there was so much loud banging all night and then the additional fees that I didn’t know about and were poorly explained at check in. Will NOT be staying ever again and considered requesting a refund
Stayed 2 nights in May 2024
Response from Manager on 13 May 2024
Hello Arianne,We appreciate your feedback and regret to hear about your experience. For any further assistance or feedback, please don't hesitate to reach out to our management team directly.

2/10 Terrible

Shirley

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
My room had not been cleaned and was in terrible disrepair. I didnt realize my room hadn't been cleaned until the next morning when I got ready to take my bath. There were numerous pubic hairs in the tub. I spoke to another guest whose room was so bad that they got a new room. The manager blamed the head maid for not checking on the rooms. I checked out early and was reimbursed for the night I cancelled.
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Shirley, We are sorry to hear about your experience and apologize for the inconvenience. Our team typically provides thorough room inspections, and we are looking into this matter further to ensure our high standards are consistently met. Your feedback is vital for us to improve our services, and we appreciate your understanding in this situation.

10/10 Excellent

Phillip

Travelled with family
Liked: Staff & service
Fine
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Phillip,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just fine. We appreciate the feedback and hope to host you again.

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities
Close to Hospital where I had surgery. Clean, staff was helpful and pleasant. Price was right.
Stayed 1 night in Apr 2024
Response from Manager on 11 May 2024
Hello Richard,We are pleased to hear that you found our hotel to be convenient, clean, and with friendly staff. We strive to provide a comfortable and affordable stay for all our guests. If you require any future accommodation, please do not hesitate to reach out to us.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 3 nights in May 2024
Response from Manager on 10 May 2024
Hello Samuel,We are delighted to hear that you enjoyed your stay with us. Your positive feedback is truly appreciated. Should you have any further comments or concerns, we encourage you to reach out to our management team directly. Thank you for choosing to stay with us.

2/10 Terrible

Darren

Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Darren, We're sorry to hear that your stay didn't meet your expectations. Please feel free to contact us directly to discuss any specific concerns you may have. We value your feedback and would like to address any issues you encountered during your time with us.

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Had to leave in the middle of the night due to bed bugs. And only got half a refund?????
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello Robert,We are sorry to hear about your experience. Please contact our management directly to discuss this matter further. Your feedback is invaluable for ensuring the quality of our services.

4/10 Poor

Elena

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 2 May 2024
Hello Elena, We appreciate you choosing our hotel for your stay and hope you had a pleasant visit. If you have any specific feedback to share about your experience, please don't hesitate to reach out to us. We value your input and would love the opportunity to address any concerns you may have.

2/10 Terrible

Tamara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The minute we saw this place we were leary. When my wife went into the reception area she was uneasy. There were some unsavory characters hanging around the reception area that made her feel unsafe. We didn't even stay there.My mother-in-law is disabled and they only had rooms on the upper floor and NO ELEVATOR!! Horrible doesn't even begin to cover it. Just don't stay there. Spend an extra $20-$25 and get a better, safer place to stay
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Tamara, We're sorry to hear about your experience; guest safety is our top priority, and we aim to provide accessible options for all guests. We appreciate your feedback and will be sure to share your concerns with the team for further review. It's essential for us to improve our services continually.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Patricia,We are happy to hear you had a wonderful stay at our hotel! We look forward to welcoming you back soon for another fantastic experience.

8/10 Good

Gregory D

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 26 Apr 2024
Hello Gregory D,We appreciate you choosing our hotel for your stay! Should you have any feedback to share about your experience, please don't hesitate to reach out to us. We hope to welcome you back again soon for another enjoyable stay.

10/10 Excellent

Cyndie

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
I'm not sure what her name is, but she's in the office during the day. She is wonderful! Overall, it's not too bad of a stay.
Stayed 6 nights in Apr 2024
Response from Manager on 20 Apr 2024
Hello Cyndie,We appreciate your kind words about our staff member and are glad you had an overall pleasant stay. If you have any further feedback or require assistance, feel free to contact our management team directly.

2/10 Terrible

Brigitte

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The apple tree is not just basic but very rundown, unkept and uncomfortable. We were shocked when we saw our room with kitchenette. First of all the smell is so gross. Even though it was a non-smoking room it smelled like stale smoke. The carpet was so gross that we didn't even dare to take our shoes off. There were no lightbulbs in the lamps and the kitchen had absolutely no dishes, nothing. The bathroom was gross and things were broken. We checked thoroughly for bedbugs and couldn't find any, thank goodness. I would never stay here again.
Stayed 2 nights in Apr 2024
Response from Manager on 17 Apr 2024
Hello Brigitte, We are sorry to hear about your experience and appreciate you sharing your feedback. Guest satisfaction is our priority, so we will ensure this is addressed with the relevant teams for future improvements. It's regrettable that your expectations were not met during your stay. We encourage you to reach out to our management team to discuss your concerns further.

2/10 Terrible

Eric

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This motel was dirry. Pillow cases, sheets, floor and sinks were dirty. Crumbs, make up, crumbs on floor. Will not stay here again.
Stayed 1 night in Apr 2024
Response from Manager on 16 Apr 2024
Hello Eric, We appreciate your feedback and regret to hear about your experience. Your comments have been noted to ensure improvements are made moving forward. It's important to us that all guests have a comfortable stay.

8/10 Good

Cristal

Business traveller, Travelled with partner
Amazing stay.
Stayed 4 nights in Apr 2024
Response from Manager on 14 Apr 2024
Hello Cristal,We are delighted to hear that you had an amazing stay with us. We strive to provide exceptional experiences for all our guests and it's wonderful to hear that we met your expectations. Your feedback is greatly appreciated, thank you for choosing our hotel for your accommodation needs.

8/10 Good

Karen

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Karen,We're thrilled to hear you enjoyed your stay with us! Please don't hesitate to contact us directly with any feedback you may have so we can ensure an even better experience next time. We look forward to welcoming you back soon!

6/10 Okay

Dylan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here before and it was nice but I have not had a room here recently!!!
Stayed 4 nights in Mar 2024
Response from Manager on 9 Apr 2024
Hello Dylan, We appreciate your past patronage and regret any confusion regarding your recent stay. Your feedback is essential for us to maintain the quality of our services. Please feel free to contact our management team to assist with your specific concerns and ensure a positive future experience at our hotel.

8/10 Good

Annetta

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Most of the staff was personable and friendly. #hardy iresa mariah
Stayed 1 night in Mar 2024
Response from Manager on 5 Apr 2024
Hello Annetta,We appreciate your kind words regarding our staff members. Our team takes pride in providing exceptional service to all our guests. If there are any specific incidents that stood out during your stay, please contact our management team for further assistance.

2/10 Terrible

heather

Travelled with family
Disliked: Amenities
There were people running and jumping down the halls all night , people smoking right outside my non smoking room window.i had to place a 100$ deposit and never got that returned.
Stayed 2 nights in Mar 2024
Response from Manager on 4 Apr 2024
Hello heather, We regret to hear about your experience during your recent stay. We recommend reaching out to our management team directly to address any concerns regarding the deposit. Your feedback is valuable to us as we continuously work to enhance our guests' experiences.

4/10 Poor

Erin, CdA

Travelled with partner
Base board peeled off and hanging, very small room with a musky smell. Once we laid down to sleep, you both roll into the middle of the bed. Very uncomfortable night.
Stayed 1 night in Mar 2024
Response from Manager on 3 Apr 2024
Hello Erin, We apologize for the inconvenience you experienced during your stay. We encourage guests to reach out to our management team with any concerns to ensure a comfortable visit. Your feedback is valuable for us to improve our services.

4/10 Poor

Jeff

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Lots of road noise, TV didn't work, very run down
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Jeff, We apologize for any inconvenience during your stay. Your feedback is valuable and will be shared with our team for improvements. We recommend reaching out to management directly for further assistance with your concerns. Thank you for bringing these issues to our attention.

10/10 Excellent

Annetta

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Annetta,We are pleased to hear that you found our staff accommodating during your stay. Our team takes pride in providing excellent customer service at all times. It was a pleasure having you as our guest, and we hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Amanda

Stayed 1 night in Mar 2024
Response from Manager on 15 Apr 2024
Hello Amanda, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

2/10 Terrible

Janer

Disliked: Property conditions & facilities
Real bad
Stayed 2 nights in Mar 2024
Response from Manager on 25 Mar 2024
Hello Janer,We're sorry to hear you didn't have a pleasant experience. Your feedback is valuable to us for future improvements.

4/10 Poor

Brian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The smoking rooms were overbooked. I payed for a smoking room. I did not get a smoking room. So very disappointed.
Stayed 1 night in Mar 2024
Response from Manager on 17 Mar 2024
Hello Brian,We regret to hear about your disappointment regarding the room allocation. Your feedback is important, and we recommend contacting our management team to address your concerns regarding the room type discrepancy. Thank you for bringing this to our attention.

4/10 Poor

Sean

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room smelled so bad that I questioned if anything was clean. Had to endure two nights of listening to music all night from people living on the floor below us. I do not recommend staying here. The floor under the beds hasn't been cleaned in a while it looked like. Price was cheap, so that should've been my clue.
Stayed 2 nights in Mar 2024
Response from Manager on 14 Mar 2024
Hello Sean, We regret to hear about your recent experience at our hotel. Your feedback is valuable to us, and we will address the cleanliness concerns with our housekeeping team. We strive to provide a comfortable stay for all our guests and apologize for any disturbances you encountered. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.

8/10 Good

Noreen

Liked: Cleanliness, property conditions & facilities
Response from Manager on 9 Mar 2024
Hello Noreen,We're thrilled to hear you had a great stay with us! If there's anything we can do to make your next visit even more memorable, please don't hesitate to reach out. We look forward to welcoming you back soon!

2/10 Terrible

Shannon

Disliked: Cleanliness, staff & service, property conditions & facilities
The smell in the hall and the rooms was horrible. The room was not clean
Stayed 2 nights in Mar 2024
Response from Manager on 7 Mar 2024
Hello Shannon, We appreciate your feedback regarding the smell and cleanliness. Your comments have been shared with the team for further review and improvement. If you have any more details to share, please feel free to reach out to our management team directly.

2/10 Terrible

Catherine

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Catherine, We regret to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any additional feedback you would like to share so we can address any concerns you may have had during your stay.

8/10 Good

Dara

Liked: Cleanliness, property conditions & facilities
Front counter was very rude
Stayed 2 nights in Feb 2024
Response from Manager on 28 Feb 2024
Hello Dara, We strive to provide excellent customer service and will address your feedback with our team for further improvement. Your experience is important to us and we thank you for bringing this to our attention.

10/10 Excellent

Laquisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 2 nights in Feb 2024
Response from Manager on 28 Feb 2024
Hello Laquisha,We appreciate you taking the time to share your feedback with us. If there's anything we can do to make your next stay even better, please don't hesitate to reach out to us. Thank you for choosing our hotel for your recent visit.

6/10 Okay

Andre

Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Andre,We're sorry to hear that your experience at our hotel was not completely satisfactory. Please don't hesitate to reach out to us directly to share any specific feedback you may have so we can address any issues. We hope to welcome you back in the future for an improved stay.

10/10 Excellent

Tonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2024
Response from Manager on 20 Feb 2024
Hello Tonnie,We appreciate your high rating and are glad to know you enjoyed your stay overall. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the future.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
I liked hiw friendly and easy check in and also letting me add another night for a room most places are long process but the were very fast and painless process.
Response from Manager on 20 Feb 2024
Hello Jacob,We are delighted to hear that you found our check-in process efficient and our team friendly. Our goal is always to provide a hassle-free experience for our guests. If there's anything else we can assist you with, please feel free to reach out.

10/10 Excellent

Victor

Stayed 4 nights in Feb 2024
Response from Manager on 20 Feb 2024
Hello Victor,We are thrilled to hear that you had a wonderful experience at our hotel! Please do not hesitate to reach out to us if you have any further comments or suggestions. We look forward to welcoming you back soon!

4/10 Poor

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities
would not recommend this place
Stayed 1 night in Feb 2024
Response from Manager on 14 Feb 2024
Hello Scott, Thank you for taking the time to share your feedback with us. We appreciate all guest opinions as they help us improve our services. We apologize if your experience did not meet your expectations and would like to learn more about what aspects you found unsatisfactory. Your input is valuable to us and we hope to have the opportunity to better serve you in the future.

6/10 Okay

Rob

Disliked: Amenities, property conditions & facilities
3 stars for the price/value. It’s cheap and you get what you pay for. Would I bring my wife/kids here? Nope. Stuff is just beat up and worn out, but the sheets were clean and the shower was hot.
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Rob, Thank you for sharing your feedback and for highlighting the cleanliness of our sheets and the hot shower. We're constantly working towards improving our facilities to meet the expectations of all our guests. We appreciate your candid review and hope you'll consider giving us another chance in the future.

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really good, the staff were really nice, the breakfast was good, the rooms were nice and big. I really liked it here from when I was staying.
Stayed 2 nights in Jan 2024
Response from Manager on 6 Feb 2024
Hello Victor,Thank you for your positive feedback! We're delighted to hear that you enjoyed our friendly staff, delicious breakfast, and spacious rooms during your stay. It was a pleasure having you here and we hope to welcome you back in the future.

2/10 Terrible

Robert

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Shower drain took about 20 minutes. First room tv was dead. Second room, tv was mounted between the bed and bathroom wall.Continental breakfast was granola bars and oatmeal packets, which were taken away at least an hour before stated closing. Office was unmanned in the evening and the phone went unanswered. At "breakfast ", the hot water for oatmeal and tea had blck stuff in it, maybe dirt, maybe coffee grounds. Tweekers in other rooms were noisy and the woman screaming in the parking lot, 50 feet away was really neat.
Stayed 2 nights in Jan 2024
Response from Manager on 29 Jan 2024
Hello Robert,Thank you for sharing your experience with us. We apologize for the inconvenience you experienced with the shower drain and television in your rooms. We appreciate your feedback regarding the continental breakfast and will address this with our team. In regard to the office and phone, we apologize for any difficulty in reaching us. We will investigate the hot water issue and address it promptly. Please accept our apologies for any disturbance caused by other guests. We hope you will give us another chance to provide you with a better stay in the future.

6/10 Okay

Dacre

Response from Manager on 27 Jan 2024
Hello Dacre,We appreciate you taking the time to share your rating with us. If there are any specific concerns or suggestions you have about your recent stay, please feel free to reach out to us directly. We value your feedback and would want to ensure a pleasant experience for all our guests.

4/10 Poor

Stephen

Disliked: Staff & service
I had a 5 am flight so I checked out at 3 am. They tried to charge me a $50 "Early Checkout" fee. No one told me of the policy when I checked and asked for a 2 am wake-up call.
Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello Stephen, We apologize for any inconvenience you experienced during your stay. Our Early Checkout policy is clearly outlined in our terms and conditions, which are available for guests to review upon check-in. We strive to communicate our policies effectively, and we apologize if you were not provided with this information upon your request for a wake-up call. We appreciate your feedback and will address it with our team to improve our communication. Thank you for bringing this to our attention.

8/10 Good

MOLLY

Travelled with group
Liked: Staff & service
Everything we brought with us smelled like smoke after 1 night. Rooms are non smoking, but they still smell of it
Stayed 2 nights in Jan 2024
Response from Manager on 23 Jan 2024
Hello MOLLY, We apologize for any inconvenience you experienced during your stay. Our hotel is committed to providing a comfortable and smoke-free environment for all our guests. We strive to enforce our non-smoking policy, but unfortunately, there are instances where some guests may not comply. We would like to thank you for bringing this matter to our attention, and we will address it with our team to ensure a better experience for our future guests.

8/10 Good

rage

Travelled with pets, Travelled with group
Liked: Staff & service
Response from Manager on 20 Jan 2024
Hello rage, We appreciate your recent stay at our hotel. If you have any feedback or concerns, kindly reach out to our hotel directly so we can address any issues and improve our services. We look forward to welcoming you back in the future for an even better experience.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello David, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

CHRISTINA

Stayed 1 night in Jan 2024
Response from Manager on 12 Jan 2024
Hello CHRISTINA,We are thrilled to hear that you had an excellent experience during your stay with us! We're glad that we were able to meet your expectations and provide you with a memorable stay. We hope to welcome you back soon for another amazing stay!

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on 10 Jan 2024
Hello Brenda,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We look forward to hosting you again.

4/10 Poor

Dillon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Dillon, We're sorry to hear that your experience at our hotel did not meet your expectations. We strive to provide exceptional service and would appreciate any further feedback to address the issues you encountered. Please reach out to us directly so we can resolve any concerns you may have.