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Reviews of Guest Host Motel

2 out of 5
Guest Host Motel
1920 N Grand Blvd, St. Louis, MO

Reviews

4.0
Rating 10 - Excellent. 23 out of 215 reviews" "
Rating 8 - Good. 12 out of 215 reviews" "
Rating 6 - Okay. 26 out of 215 reviews" "
Rating 4 - Poor. 24 out of 215 reviews" "
Rating 2 - Terrible. 130 out of 215 reviews" "

4.0/10

Cleanliness

4.4/10

Staff & service

3.6/10

Amenities

3.6/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

2/10 Terrible

Gerald

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was not a thing to like about this place. It was so bad that when we got there my wife wouldn't even get out of the car. we left and wasted $70.
Stayed 1 night in May 2024

2/10 Terrible

Shayne

Disliked: Staff & service, property conditions & facilities
Terrible service not a single person spoke English behind the counter the rooms are disgusting I do not recommend anybody to stay there
Stayed 1 night in Apr 2024

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
This is the worst hotel I’ve ever stayed in. It’s in a terrible part of town that feels completely unsafe. The “office” is just the owner sitting behind bullet-proof barred glass, with no speaker so you can’t hear anything he says. I had made a booking, gave him my ID through a drawer, and it took him at least ten minutes to find it while I just stood there in silence waiting for him to do something. No attempt whatsoever at customer service. When I finally got my room key and entered the room, it was somehow even worse than I had expected. Reeked of smoke, mold and water damage visible every where, holes in the comforter and sheets, paint peeling, cracks in the floor of the shower/bathtub that felt like they may give out at any moment, TV didn’t work… you get the picture. I left to go see the city and when I came back a couple hours later, my room key didn’t work. Good thing I got back before the owner decided to go to bed. When he let me back in to my room, it was clear that someone had been in there while I was gone, which I think was the owner himself as far as I could tell. There weren’t many other guests there, but the ones who were there played music on the balcony out loud in the early morning. I would give worse than one star if I could.
Stayed 1 night in Apr 2024

2/10 Terrible

Sherri

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was unsafe, the managers even stayed behind secured glass and bars. You put your money and cards in a shoot out drawer. My guest went to the hospital that night because the air quality was so bad. This should be looked at by Expedia themselves!
Stayed 3 nights in Apr 2024

2/10 Terrible

Nathan

Stayed 1 night in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

AKC

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Spare of the moment won’t be back
Stayed 1 night in Apr 2024

10/10 Excellent

Claree de Ncr

Stayed 1 night in Apr 2024

2/10 Terrible

Allen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This area to begin with is EXTREMELY unsafe and I HIGHLY recommend not staying here! 1:04am: 6 gun shots in far distance. 3:21am: Fighting with boyfriend and girlfriend who were spending the night right next to my door. The boyfriend caught the girl cheating and left her and drove away in his car. 4:28am: Girlfriend of above yelling over the phone. I’m assuming to her boyfriend. 6:02am: Car alarm of a truck going off next to my car. 6:38am: Loud car started a few rows after my car. To top it off it claims on Expedia that dogs are allowed. Don’t buy into it because they will charge you a $50 per fee! I absolutely hated my stay and I HIGHLY recommend for everyone to not stay here! The room smelled like smoke, the place was dirty, curtains barely hanging on, burnt cigarette butts in the curtain and on the blanket. Worst experience of my life at a motel. As I said DO NOT CHECK INTO THIS PLACE!!!!
Stayed 2 nights in Apr 2024

2/10 Terrible

Lark

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Instead of hot and cold knobs, sharpie is written on wall. Tub stopper is broken. Toiletries are poor, one small soap and one small towel. Extremely Dirty walls. Just completely unprofessional.

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the rudest property and the most dirty property I had ever been in it looked like a trap house on the inside there was dirty towels on the floor the staff was so rude to me they told me to stay in my room and not come out
Stayed 1 night in Nov 2023

2/10 Terrible

Jason

Stayed 3 nights in Nov 2023

2/10 Terrible

Clara

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very dirty and smelled like cigarettes. The bathroom had no door...
Stayed 1 night in Nov 2023

2/10 Terrible

Jeffrey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was disgusting dirty filthy nothing like the pictures show.close it down unhealthy.nasty.the whole neighborhood is horrible.dont know how this place is on Expedia
Stayed 3 nights in Nov 2023

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2023

4/10 Poor

Bowen

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Brian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mice/rodents in room. Disceptive advising: no weekly or monthly rates although sign outside indicates they do. "Only nightly rates" per receptionist/owner.
Stayed 2 nights in Oct 2023

2/10 Terrible

Ricky

Disliked: Staff & service, property conditions & facilities
If you think you've had the worst, try this place.
I reserved a single night and pre-paid via PayPal on site several weeks prior. When arriving that afternoon, they were unable to find my details. When I said I booked online, they referred to a piece of paper that had handwritten details on it, yet they still couldn't find it and asked me to pay again. I showed both the receipt details and confirmation number, and they gave me a key to enter my room. The quality of the room wasn't great, and the location is a bit suspect, but I wasn't expecting a 5* place. It was clean at least. However, at 1:00a, the night manager banged on my door, accusing me of not paying and demanding that I pay again. Given the conditions of the neighborhood where the motel is and the time that he woke me up, he's lucky he didn't get hurt. I shared the same confirmation details as I had done with the other staff in the afternoon, and he went away for about 30 minutes, then came banging on my door again. I shared the same details, and he went away until 4:30a, at which point I heard banging on my door for a third time. However, when I opened the door, nobody was there, but I can safely assume it was the same man. I packed up and left after a combined 3 hours of sleep, as I was sure he would just come a 4th time to accost me. When I contacted Hotels.com Support, they confirmed that my payment did indeed go through when I did the original reservation. "Miraculously", the motel was then able to find my reservation. Avoid this place like it's the plague.
Stayed 1 night in Nov 2023

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Ethan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady up front has a real attitude problem, I thought it was amusing, I'm glad I was able to get under her skin by asking for the wifi password. If you don't have customer service skills then get the h*** out of hospitality. If I ever come back it's to dropa deuce right on there check in window
Stayed 1 night in Oct 2023

2/10 Terrible

Misty

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunk like smoke, sheets were stained curtains were disgustingly dirty, used bandaid stuck to the wall, cigarette butts around the bed, bullet hole in the wall, toilet was stained bath tub was epoxied back together, grout was gross and the floors were rotting. There wasnt even an office to go to. It was a window with bars over it in the parking lot and they slide a wooden droor out to you with your room key. If you dont drive a truck or suv, dont even try to get in the parking lot. Theres a huge dip in the entrance. Thought I found a good deal on expedia, but you couldnt pay me to stay there again. Would not recommend it to anyone.
Stayed 1 night in Oct 2023

10/10 Excellent

Joann

Stayed 1 night in Oct 2023

2/10 Terrible

Rob

Disliked: Cleanliness, staff & service, property conditions & facilities
Was extremely on hospitable and it scary
Stayed 1 night in Jul 2023

2/10 Terrible

Mark

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in was difficult. The property is on a busy street. The man is behind a window so it was very hard to hear him. He couldn’t find my reservation that I g he as made online. I had yo hand him my phone to prove that I made a reservation. My friend and I got in our room. It had a musty smell. The bedspread stunk so we rolled it down and sat on the sheets. I had to use the bathroom. The toile had feces on it. I cleaned the seat. Lifted up the seat and there was more. The toilet wouldn’t even flush a Kleenex. The shower had writing on the wall in magic marker explaining how to turn on the water. Very tacky. After seeing the toilet I told my friend we were not staying. We packed our stuff back up and left. I told the man what was wrong and said they should learn how to clean. I have nothing nice to say about the place. Appears to be homeless people staying there too. Off you are staying here, check your room completely first.
Stayed 2 nights in Sep 2023

2/10 Terrible

Shauna

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

lahari

Stayed 1 night in Aug 2023

2/10 Terrible

Manoj

Stayed 1 night in Aug 2023

6/10 Okay

Karrissa

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Crystal

Liked: Amenities
Disliked: Staff & service
Some people I don't like showed up on the property
Stayed 2 nights in Aug 2023

4/10 Poor

Chandru

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's works only for spent time with your partner..
Stayed 4 nights in Aug 2023

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Discreet on bus route if need shopping no car
Stayed 4 nights in Aug 2023

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price stores nearby no visitors allowed great if u don't want bothered
Stayed 2 nights in Aug 2023

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price no monthly renting rents by night great price

6/10 Okay

Dominic

Stayed 1 night in Aug 2023

6/10 Okay

Dana

Liked: Staff & service
They have wifi.
Stayed 1 night in Aug 2023

2/10 Terrible

Quentin

Liked: Cleanliness, staff & service

10/10 Excellent

Serge

Stayed 1 night in Aug 2023

6/10 Okay

Dana

Travelled with partner
All the rooms have bathtubs
Stayed 1 night in Jul 2023

4/10 Poor

Dominic

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Very poor customer care, reception desk staff was business with other staff and ignored my presence. No shade at the reception when waiting to be attended by the receptionists - rain and summer sun are on you. Other room facilities, supplies and the environment reflect the budget!!
Stayed 1 night in Aug 2023

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Ruth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel should be closed down hateful owner no ice available rooms were nasty unsafe and had big cracks around the door poor lighting very few tv channels debris around the property mattresses laid against the outside of the building trash scattered around the building no coffe machine microwave or fridge not even clean towels the towels sheets and cover had stains and strong odors area around the hotel was not safe you could smell drugs there were tall weeds broken glass
Stayed 1 night in Jul 2023

2/10 Terrible

Tyra

I booked a room through Expedia and arrived at the hotel the lady was rude and told me no service I had to figure out were I was going to stay at that night
Stayed 1 night in Jul 2023

2/10 Terrible

Tiffany

Travelled with partner
Disliked: Cleanliness
The price was cheap but the room wasn’t even worth the cost. It was by far the nastiest hotel I’ve ever seen. The walls had leaked on filth and the pillows were dirty and there was a hole in the floor next to the toilet that someone could easily look through. I would rate this hotel as condemned crackhead village. And the man that checked us in was extremely rude and hateful and should not be allowed to work with customers.
Stayed 1 night in Jul 2023

2/10 Terrible

Donald

Business traveller
Disliked: Staff & service, property conditions & facilities
Nothing was convenient
Stayed 2 nights in Jul 2023

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Again
Worst stay I’ve ever had and I’ve been in 100s of hotel. (Travel for work).
Stayed 1 night in Jul 2023

2/10 Terrible

Traven

Disliked: Cleanliness, staff & service, property conditions & facilities
Just really bad and dirty
Stayed 1 night in Jul 2023

10/10 Excellent

James Earl

Liked: Cleanliness
Disliked: Staff & service
THIS WAS THE SECOND VISIT USNG EXPIDEA.COM, BUT AS IT SEEMS THERE WAS AN ISSUE ABOUT A REFUND OF $75.44. THERE WAS A POWER OUTAGE IN THE AREA OF THE MOTEL AND IT DID NOT HAVE ELECTRICITY. THERE WHERE OME OTHER MINOR PROBLEMS,BUT NOT THAT WOULD NOT BE EXPECTED. ITS IS A QUIET LITTLE SPOT, DEPENDING.
Stayed 1 night in Jul 2023

2/10 Terrible

Laelah

Stayed 1 night in Jul 2023

2/10 Terrible

Jasmine

Stayed 2 nights in Jul 2023