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Ulasan untuk Red Lion Inn & Suites Pontoon Beach

2.5 out of 5
Red Lion Inn & Suites Pontoon Beach
1240 E Chain Of Rocks Rd, Granite City, IL

Ulasan

7,4

Bagus

Penilaian 10 - Sangat Bagus. 12 dari 32 ulasan" "
Penilaian 8 - Bagus. 7 dari 32 ulasan" "
Penilaian 6 - Cukup Baik. 6 dari 32 ulasan" "
Penilaian 4 - Buruk. 5 dari 32 ulasan" "
Penilaian 2 - Sangat Buruk. 2 dari 32 ulasan" "

7,8/10

Kebersihan

8,6/10

Staf & layanan

7,4/10

Fasilitas

7,2/10

Kondisi & fasilitas properti

7,6/10

Ramah lingkungan

Ulasan

8/10 Bagus

Susan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The gentleman who checked us in was kind and did a great job. The property was closer to the highway than I would have preferred, so the truck noise throughout the night was quite loud.
Menginap 1 malam pada bulan Mei 2024

4/10 Buruk

Cheryl

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Paid a lot of money to sleep. Could not do so as next room was blaring the tv. Staff did nothing!
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Guest Relations pada tanggal 17 Mei 2024
Dear Cheryl,Thank you so much for the feedback. We're sorry to hear about any noise or service concerns during your visit. We understand your frustration and we'll keep your feedback in mind for the future so that improvements can be made where necessary. Please consider coming back to join us again soon.

10/10 Sangat Bagus

Jean

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan April 2024

6/10 Cukup Baik

Zachary

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas
The staff was all really nice. There was some issues with the room but overall was fine.
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Pongkarn

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Tamara

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Limpia y olorosa
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

KAROLINA

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The stay exceeded my expectations! Staff were very nice. Pet fee was a reasonable price (more hotels should be like that and not have to pay almost another night in pet fees) Room was clean. Hot water with good pressure. Breakfast was simple but had something for everyone!
Menginap 1 malam pada bulan April 2024

2/10 Sangat Buruk

David

Menginap 1 malam pada bulan April 2024

4/10 Buruk

Mike

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
The bed was rock hard. It had no blankets. The heater didn’t work. No rugs or carpet so tile floor was very cold. The washer and dryer did work well. Keys kept getting erased. Not the most pleasant place to stay. They did give us more blankets and a space heater which made it better.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Guest Relations pada tanggal 15 Apr 2024
Dear Mike,Thank you for choosing to stay with us and share your feedback. It was our pleasure to fulfill your request for additional amenities. Our team will address the concerns with your room's heater to ensure it is working as it should. It is our goal to deliver a seamless and comfortable stay to our guests. Should you travel back this way again, we would be delighted to show you an even better stay. Come back soon.

8/10 Bagus

Mayte

Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Jessie

Disukai: Fasilitas
Room very clean
Menginap 1 malam pada bulan April 2024

8/10 Bagus

Aaron

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
Red Lion Inn and Suites was decently clean. The bathroom, floor, desktop surface, fridge and microwave. I appreciate that the room doesn't smell like smoke. The hallway however, smell musky. I had two separate reservations and the front desk staff was nice enough to allow me to keep the same room. The negative part is that the entire time we were there, the room floor never stopped vibrating due to the freeway next to it. It's way worse when it's a truck. In addition, indoor pool and ice machine doesn't work. Free breakfast was decent.
Menginap 1 malam pada bulan Maret 2024

4/10 Buruk

Caleb

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
My top lock was missing on my door, and my room looked so cheap you could also hear a conversation from right outside the door since there was no seal at the bottom of the door.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Relations pada tanggal 29 Mar 2024
Dear Caleb,Please accept our apologies for any upkeep or noise concerns during your visit, as both matters are very important to us. All of your comments will be discussed with our maintenance team and we'll be sure to make improvements where necessary. It is our hope that you'll consider giving us another chance in the future.

8/10 Bagus

Rachel

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had a very comfortable stay. We will stay there again.
Menginap 2 malam pada bulan Maret 2024

6/10 Cukup Baik

Rechil

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024

6/10 Cukup Baik

Jeremy

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
The room we were in was freshly remodeled, but still had a little hint of smoke. Only 8” innerspring mattress that was hard. The environment surrounding the hotel is pretty rough. We saw a fight breakout in the morning in the parking lot in front of the hotel. There was no gym so we walked in the parking lot but felt unsafe. Hotel staff were nice, clean cut and courteous though.
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Gabrielle

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
Amazing and friendly staff! Comfortable beds and very clean rooms!
Menginap 1 malam pada bulan Februari 2024

2/10 Sangat Buruk

Katelyn

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I'm waiting for my security deposit back from the first time I stayed here on December 30-December 31, 2023. I'm also waiting for my security deposit AND one night refunded from when I stayed on January 16, 2024. I paid for 2 nights but then I was called into work on January 17, 2024 & ended up having to check out at 10:30 am on January 17, 2024. So I was told I would be refunded for the night of January 17, 2024 - January 18, 2024 PLUS the deposit from that trip. I have received nothing from either trip. Nothing was wrong with my room whenever I checked out. So I'm not sure what the best way to handle this is but I'm owed well over 200$ & have been for almost 2 months

8/10 Bagus

Odiseo

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
.
Menginap 1 malam pada bulan Februari 2024

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti
Bathroom was very smell. There was a very strong smell as you entered the building. The staff were friendly but inattentive. Needed to tell them that they were out of items in the breakfast buffet. Key card stopped working the night of check in. Room was cold but unable to adjust the heat in the room. Fire extinguishers in hallway all expired in 2022.
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Jose

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean rooms, friendly staff. Easy parking for truckers. Parking well lit at night. Very pleased.
Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

Robert L

Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Linda

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property was in a convenient off hwy setting, easy to spot, but away from traffic. Bud, the manager, was very friendly and accommodating.
Menginap 1 malam pada bulan April 2021
Tanggapan dari Sam PAtel pada tanggal 1 Feb 2024
Thank you so much for your review! We're delighted to hear that you found our location convenient and easy to access, while still being away from traffic noise. We're especially happy that you had a positive experience with our manager. He strives to make all our guests feel welcome and accommodated, and your feedback means a lot to him.We hope to welcome you back again soon!