Search Hotels Near Rivers Casino, Philadelphia

"The water bottles and coffee. And the location"

"The first room I was given was not cleaned properly. There were hairs in the bathroom and water spots on the counters, mirrors, and sinks in both the bathroom and kitchenette area. There were also dirty utensils in the sink. When I brought this to the attention of the staff, they made arrangements for me to have an upgraded room at no additional charge. Vanessa, the front desk clerk, took me around to available rooms on the same floor. Each of the additional rooms also had issues with cleanliness and maintenance issues. Lots of dinged up walls and marks in finishes for a building that supposedly is so newly renovated; also, the towel bars all seemed to be loose or coming off the walls plus one shower door was leaking. There were other issues like apparent shoddy workmanship in the placement of light switches and outlets. I settled on a loft room with a view but still had issues. Very low water pressure in shower, coffee maker didn't work, the thermostat had no usage instructions, and the selection of TV viewing options was also less than satisfying. The coffee maker was replaced but despite bringing the water pressure to staffs attention it was never addressed during my stay. I was in town for only two nights, so I made the best of it. The grab and go options provided for breakfast was lacking. I do want to mention that the staff were pleasant and accommodating but the facility felt unfinished like the remodel had been rushed with several noticeable flaws in the rooms."

"Great staff. "

"The room was very clean and house keeping did an excellent job! "

"Perfect"

"Check in staff was wonderful, and Matthew in particular was a wealth of information when we needed help the second night. And a delight to visit with. However, we tried to eat on the 19th floor the first night and service was very poor and the second day my room was never cleaned. Friendly staff, but a mixed bag on results. "

"Clean"

"It was a lovely stay...close to all of the great attractions of Philly."

"We stayed in room with balcony and river view. I would definitely recommend to stay in this room !!!! The view from the balcony was amazing !!!! Staff are tremendous!!! Muffins and coffee were nice. First night at restaurant we weren’t impressed, but the 2nd night we were. the drinks we ordered and the food we ordered were delicious!!! So I would recommend the restaurant based on our 2nd impression. Market street has a lot of homeless. I would recommend staying away from that street. We found a restaurant on the river that was wonderful!!"