Search Hotels in Sunset Bay, Hot Springs

"Check in was horrible. There was an issue between Expedia and the hotel, the hotel clerk was very condescending about it. I quickly contacted Expedia and they called the hotel within minutes to resolve the issue. However, even though I was standing in the lobby at the counter, the clerk put Expedia on hold and helped other guests making me and Expedia wait 25 minutes before solving the issue which I believe was an error on the hotels end to begin with. Then after we got to our room the shower didn’t fully engage so it just dropped water on you in a sad manner. "

"Under construction, a lot of dust, (not disclose)Our walls room was peeling of and a LOT of stains all over the room "

"Very welcoming to pets, Very clean, and incredible staff made our stay everything we wanted. The only thing that could've made it better would’ve been a pool. Amazing place to stay definitely will come back if in the area."

"Terrible experience. I was put around back in “C” and I was scared to even get out. I was traveling alone and female. It was scary. There were broke down vehicles in the parking spots and I knew from there it wasn’t going to get better. I ran upstairs to my room and talking about a disappointment. There were curly hairs stuck to the door. The walls were so thin and a fighting couple were right next door to me. I was there for 5 minutes before I made a run for it back to my car. I didn’t even bother for a refund. The guy working at the desk was creepy and in friendly. Avoid this place at all costs! I went to a different hotel for the night and it was a wonderful experience!! "

"This was the worst stay I have ever had at a Holiday Inn, by far. We are usually very happy with all Holiday Inns. To begin with, we ordered groceries to pick up upon our arrival for our family to have for lunches and snacks. We loaded the refrigerator, not knowing that it was broken until the next day. We called. He kicked it a few times, said it’s running and he could feel the cold. So we went out to our adventures for the day. That evening, we realized it was, in fact, not working. So I called and they said maintenance wouldn’t be back until the morning. At this point, I believe the refrigerator was probably warmer than our room. So we had to wait until the next day when he replaced it, after replacing someone else’s (so the food is continuing to spoil). He did replace it while we were out, moved our food over, but didn’t take the old fridge out. So we had to push the fridge out to the hall. We were too afraid to eat The Dairy and some leftovers, and the new fridge then froze some items. So it was just a mess. The carpet next to the air conditioning was constantly wet, which we didn’t realize initially. So the covers for my son were soaking wet and you couldn’t walk over there. They gave us a fleece blanket to replace it which was not as comfortable. I specifically asked the front desk if the housekeeper would come by and vacuum and replace towels he said they always come by and to those basics, and a few more, but our room was never vacuumed. The list goes on…."

"The only thing about this hotel is the proximity to downtown. The breakfast was terrible, the staff unfriendly, and the rooms were not clean (hairs in shower, a dirty towel, etc). For a holiday weekend, it was a ghost town and now I understand why!"

"I can’t stress enough, how important it is to have a clean room and facility. Our room was clean, updated and nice. The facility was clean and quiet, the staff were friendly and welcoming. The breakfast offered many items to choose from and the dining area was very clean. They allow pets, I think the first one is free."

"Not the highest quality hotel. "

"Had a great time The staff there very professional and friendly "