The Ritz-Carlton, Suzhou

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Luxury
5.0 star property
9.0

Wonderful

Luxury hotel located in Gusu District

A garden, dry cleaning/laundry services and a 24-hour gym are just a few of the amenities provided at The Ritz-Carlton, Suzhou. Treat yourself to a massage at the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. Stay connected with free in-room WiFi.

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is Rp3.851.143
Rp4.490.432 total
includes taxes & fees
19 Sept - 20 Sept

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Club Deluxe Suite, City View, King Bed

A modern hotel room with a large bed, a chair, and a view of city buildings through large windows.

Club Deluxe Suite, City View, King Bed

  • 86 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Panorama Room, Gusu View, Double Beds

A modern room with a large window, a round table with a plant, and a sofa.

Club Panorama Room, Gusu View, Double Beds

  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Panorama Room, Gusu View, King Bed

A modern living room with a sofa, armchair, and a coffee table with books and a plant.

Club Panorama Room, Gusu View, King Bed

  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, City View, Double Beds

A modern hotel room with two beds, a sofa, a small table, and a large window offering a city view.

Club Room, City View, Double Beds

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Premier Suite, Gusu View, King Bed

A modern living room with a sofa, a coffee table, a chair, and a view of a cityscape through large windows.

Club Premier Suite, Gusu View, King Bed

  • 86 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Panorama Studio Room, Gusu View, King Bed

A modern hotel room with large windows offering a city view, a central column, and contemporary furniture.

Club Panorama Studio Room, Gusu View, King Bed

  • 86 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Room, City View, King Bed

A hotel room with a large bed, a sofa, a small table, and a view of tall buildings through large windows.

Club Room, City View, King Bed

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, City View, Double Beds

A modern hotel room with two beds, a sofa, a small table, and a large window offering a city view.

Deluxe Room, City View, Double Beds

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, City View, King Bed

A hotel room with a large bed, a sofa, a small table, and a view of tall buildings through large windows.

Deluxe Room, City View, King Bed

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Room, Gusu View, King Bed

A modern living room with a sofa, armchair, and a coffee table with books and a plant.

Panorama Room, Gusu View, King Bed

  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Room, Gusu View, Double Beds

A modern room with a large window, a round table with a plant, and a sofa.

Panorama Room, Gusu View, Double Beds

  • 48 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Suite, Gusu View, King Bed

A modern living room with a sofa, a coffee table, a chair, and a view of a cityscape through large windows.

Premier Suite, Gusu View, King Bed

  • 86 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, Gusu View, Double Beds

A hotel room with two beds, a sofa, a round table, and a large window offering a city view.

Premier Room, Gusu View, Double Beds

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Room, Gusu View, King Bed

A modern hotel room with a large bed, a seating area with a table, and a view of a cityscape through large windows.

Premier Room, Gusu View, King Bed

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Studio Room, Gusu View, King Bed

A modern hotel room with large windows offering a city view, a central column, and contemporary furniture.

Panorama Studio Room, Gusu View, King Bed

  • 85 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, City View, King Bed

A modern hotel room with a large bed, a chair, and a view of city buildings through large windows.

Deluxe Suite, City View, King Bed

  • 85 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Non Smoking

A modern hotel room with a large bed, a small round table with a plant, and a view of tall buildings through floor-to-ceiling windows.

Club Suite, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed

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About the area

Located in Gusu District, a neighbourhood in Suzhou, The Ritz-Carlton, Suzhou is near a metro station and near theme parks. Suzhou Silk Museum and Suzhou Art & Crafts Museum are cultural highlights, and some of the area's attractions include Classical Gardens of Suzhou and Suzhou Garden and Architecture. Soody Candy Land and Suzhou Water Park are also worth visiting. Visit our Suzhou travel guide
Map
369 Guangji South Road, Suzhou, Jiangsu, 215000

What's nearby

  • A calm river at sunset with traditional buildings on the right and dense foliage on the left.
    Pingjiang Road
    6 min drive - 6.6 km
  • A traditional Chinese pavilion in a garden with a small pond and rocky terrain.
    Humble Administrator's Garden
    7 min drive - 6.9 km
  • Suzhou Canal Park
    16 min walk - 1.4 km
  • West Garden Temple
    2 min drive - 2.2 km
  • Shantang Street
    4 min drive - 3.6 km

Getting around

  • Sanxiang Square Station
    12 min walk
  • Suzhou Railway Station
    18 min drive
  • Wuxi (WUX-Shuofang)
    42 min drive

Restaurants

  • 胥城大厦 Castle Hotel
    12 min walk
  • The Lounge
    13 min walk
  • Marriott Suzhou - 48th Floor Executive Lounge
    13 min walk
  • 313羊庄
    4 min drive
  • 马头巷
    2 min drive

About this property

The Ritz-Carlton, Suzhou

  • Luxury hotel located in Gusu District
  • A garden, dry cleaning/laundry services and a 24-hour gym are just a few of the amenities provided at The Ritz-Carlton, Suzhou. Treat yourself to a massage at the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. Stay connected with free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • An indoor pool
    • Free self-parking
    • Buffet breakfast (surcharge), train station pick-up service and smoke-free property
    • A 24-hour front desk, luggage storage and concierge services
  • Room features
  • All 190 individually decorated rooms include comforts, such as 24-hour room service and pillow menus, in addition to thoughtful touches, such as air conditioning and bathrobes.
  • Other amenities include:
    • Rollaway/extra beds (surcharge) and free cots/infant beds
    • Bathrooms with rainfall showers and separate baths/showers
    • 60-inch TVs with cable channels
    • Housekeeping and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle at scheduled times, on request
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 198 per person
  • 3 restaurants

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool

Family friendly

  • Dining table
  • In-room cot
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request

Outdoors

  • Garden

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 18 floors
  • Built in 2025
  • Locally-owned and organised tours and activities
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 60-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Dining table
  • Espresso maker
  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Guests driving to the property should contact this property in advance (e.g. directions)

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are available for CNY 408 per night.

Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 198 per person
  • Rollaway bed fee: CNY 408 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Mobile payment options include: Alipay and WeChat Pay
Safety features at this property include a fire extinguisher

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property class

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Does The Ritz-Carlton, Suzhou have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at The Ritz-Carlton, Suzhou?

As of 18 Sep 2026, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Suzhou on 19 Sep 2026 start from Rp3.851.143, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Ritz-Carlton, Suzhou pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Ritz-Carlton, Suzhou?

Self-parking is free at this property.

What time is check-in at The Ritz-Carlton, Suzhou?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at The Ritz-Carlton, Suzhou?

Checkout is at noon.

Where is The Ritz-Carlton, Suzhou located?

Located in Gusu District, this luxury hotel is within 2 miles (3 km) of Suzhou Canal Park, West Garden Temple and Classical Gardens of Suzhou. Suzhou City Moat and Hanshan Temple are also within 3 miles (5 km). Sanxiang Square Station is 12 minutes by foot and Tongjingbei Lu Station is 14 minutes.

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Reviews

The Ritz-Carlton, Suzhou Reviews

9.0

Wonderful

8.6

Cleanliness

8.0

Amenities

8.4

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 10 out of 13 reviews
Rating 8 - Good. 1 out of 13 reviews
Rating 6 - Okay. 1 out of 13 reviews
Rating 4 - Poor. 0 out of 13 reviews
Rating 2 - Terrible. 1 out of 13 reviews

Reviews

Verified review

6/10 Okay

Disliked: Staff & service
it’s not five star hotel
Stayed 10 nights in Apr 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor management. Not what you would expect from a top tier international hotel with a good reputation. If you were American or have American expectations, stay away. Staff okay under the circumstances. To name one problem, the queue for breakfast extended from the cafe to the elevators. If there were a duty manager around, this would not be allowed to happen. This was all because there was only one girl who had to make sure that those in the queue were not scroungers. If this is an establishment that allows scroungers to loiter in the lobby, I am not sure I would want to come here again.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店地點鄰近地鐵站，有兩個大型商場，很多食肆，非常方便。 酒店早餐是自助餐形式，中西美食，選擇多元。 我們住了兩晚，兩晚都在酒店食晚飯，點了不同的菜，非常美味。如果住三晚，我們還是會選擇在這家中菜館，標霞食晚飯，也肯定可以選擇跟前兩晚不同的菜式，亦有信心同樣好吃。 特別想多謝酒店的職員們，除了為我們提供寶貴有用的旅遊意見和資料以外丶亦為我們預訂了我們想吃的蛋糕，預先放在我們房間內的冰箱，使我們可以在外出遊玩丶享受晚餐後丶還可以享受到美味的蛋糕。 下次再來蘇州丶酒店和晚飯地點丶不作他想！
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
リッツカールトンにふさわしいサービスで大変満足しています。開業して1年未満なので設備も新しく、滞在が快適でした。
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

餐食和泳池都很棒
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Stayed 1 night in May 2026
Verified review

10/10 Excellent

Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New and excellent

Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025