The view from the hotel was truly spectacular, and the room was comfortable and well-appointed.
My main issue arose during the morning of check-out. The designated check-out time was at 10 am, and initially, everything seemed fine. At around 9:30 am, a staff member from the reception knocked on our door, inquiring about our check-out plans. We responded positively, confirming our intention to check out.
However, the second knock came a bit too soon and was more intrusive. Despite us clearly indicating that we were in the process of getting ready, the staff member used their key to open the door without waiting for us to fully respond. This was quite disconcerting, especially as my wife was in the process of changing.
When questioned about our check-out intentions for the second time, we again confirmed our plans. It was only later, when I checked the time, that I realized it was only 9:51 am – well before the official check-out time.
Upon reaching the reception at 9:59 am, I expressed my disappointment to the staff member who had opened our door prematurely. I suggested that a more considerate approach would be to call the room to inquire about check-out plans, especially when it's well before the official check-out time. The staff member justified their actions by stating it was already 10:02 am, which left me confused and somewhat frustrated.
While the location and amenities of the hotel are fantastic, the incident with the receptionist certainly dampened the overall experi