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"Staff was helpful. Property is clean and well-maintained. "

"Access to executive club was wonderful. Staff were so gracious and friendly. Food was very nice."

"The Orient Jakarta was a terrific hotel experience. First class room, amenities, bars, and dining. The rooftop bar and pool area is a must AAA+++"

"Excellent property, amazing staff. Would definitely stay again. Thank you "

"F&B host staff at the counter was so kind! Loved the cookie during check in too :)"

"I was initially assigned Room 700, but after settling in, I noticed that the central air conditioning was unusually loud. I reported this to Ms. Dwinda Ayu, who responded promptly and arranged for me to be moved to another room without any hassle — her attentiveness was greatly appreciated. On the final evening of my stay, I visited the Executive Lounge, where Ms. Annissa kindly checked in with me and asked for feedback. I shared a few minor comments regarding wear and tear, and she took immediate steps to follow up on them. Great food options too. The hospitality and responsiveness of the team truly stood out. Kempinski offered a warm, comfortable experience — a genuine home away from home. I look forward to returning. "

"Great place"

"Staff are friendly and courteous, and made us feel special. The building itself feels new (even though we know it’s old) and luxurious"

"Lovely rooms I had , upgraded, my room key packed in after one day annoying but got sorted quickly, breakfast was okay but I travelled alone , so every time I went from my table they kept taking my coffee away, had to keep ordering a new one 😬 but generally it was a nice place "