Search Hotels Near Tamborine National Park Knoll Section, Tamborine Mountain

"Tired and little service"

"Mmmm just, room 1219 but not important, didnt need an ocean view."

"Clean & comfortable - plenty of room - convenient "

"Pool was great, just know there are lots of kids around."

"The oasis pool and spa would’ve been enjoyable if they were open! The biggest disappoint of our trip. We specifically picked Mercure for the big pool and spa, we were not notified at all that it would be closed during our stay, otherwise we would’ve cancelled and found something else. A special thanks to one of the managers Sophie who gifted wine and chocolates after hearing our disappointment. Overall a good stay, generally clean, great buffet breakfast, friendly staff. The bathroom could do with a revamp and the vent in the room definitely needs a good clean as it constantly blew dust. If the oasis pool is open I’d recommend Mercure. "

"Upon arrival and checking in the receptionist was very helpful and pleasant. Arriving at the room ,which is very spacious, with all the necessary. Turning on the TV was a problem and the toilet seat had come adrift. Going back to report this ,it was actioned promptly. Flat batteries in remote and incorrect. Toilet seat secured but landed up coming off again. Need to change style of seat. Curtains require reclipping into hooks so that they can be opened and closed. Seafood restaurant only open Friday/Saturday which was disappointing as we were looking forward to having this for dinner. Not highlighted on website. Bar area has a good atmosphere but should get rid of broken stools and not be left to the side. Distracts from what could be an even better part of the hotel "

"Yes the ocean was visible from my room"

"Check in was excellent, was given a letter saying there was maintenance being done and there would be no water from 11pm till 4 am. No drama there. Got back from dinner around 9 and heard a noise didn’t think much of it till I got into bed and the noise continued. It was a loud drilling sound. After about and hour of this I rang reception to see what was going on. They said they were preparing for the maintenance I asked how long it was going to go on they said they’d call me back. The noise continued on and off for the next hour so I rang again. The attitude was pretty much too bad and I could change rooms, yes change room from the deluxe king ocean view room I paid for to a standard room then move back the following day. No offer of any compensation no offer of anything. I was unpacked and my assistance dog was sound asleep we’d been up since 4am so at 11pm it wasnt an option I wanted to take.The drilling continued and I rang again and got pretty much the same answer and attitude. I asked if there were other complaints and they said yes. nThe whole point of this is if they had scheduled maintenance why book rooms that were going to be effected. Pure Greed as far as I’m concerned. I also could plug the jug or coffee machine in next morning. I’d plug them in turn on and the plug would slowly slide out and appliances stopped working.There was also lots of mould in the shower and on air con. Mentioned the noise on checkout and all I got was oh sorry about that. Never again!"

"Yeah I had clear ocean view. However, I felt that I was locked in and overcharged on arrival after having paid the booking fee online and a bond fee on arrival unlike the Meriton Suites it's just a booking fee. But overall the staff are professional and great customer service "