8/10 Good
Zak
Travelled with group
18 Jun 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing was told we had breakfast included on check in. Even asked if she was sure and she double checked our booking and she said definitely included. So Went to breakfast the next morning and they said we would be charged at check out as we didn’t have it included. However after explaining what happened to the manager and to why we had come to breakfast as the staff member who checked us in said we had it. They said no and we weren’t to have it, but once manager had realised we had already selected our food and it would just go to waste otherwise she allowed us to have it. I think in future if staff tell us upon check in that we definitely have breakfast included especially as we double checked with the receptionist it should be stuck with regardless of even if it was too late as we had already selected the food as it’s the hotels error not ours as the customers. But other then that situation is a great place to stay would recommend.
Zak
Stayed 1 night in Jun 2024