I’ve booked a junior suite with garden view via hotels.com more than 2 months prior arrival and I’ve asked for a quiet room with a nice view. When we got there, we were offered the noisiest room (due to a chiller right below our balcony)and with the most horrible view of a parking and trash bins.
I went back to reception and asked for the nice room in the pictures I’ve booked and the manager told me he will make us an upgrade (which I didn’t ask for) after 3 nights! Then, when I insisted and said I can’t sleep 3 nights in that horrible room, he said he can give my money back and go to another hotel!!! So, after 12 hours on the road and after more than 2 months since he was using my money (2000 dollars) now he was sending us in the street; it never ever happened to me anything like this before, not to mention that it was also illegal and he kept me one hour standing in front of the reception, when I was so tired (instead of having a bath in the sea I’ve dreamed for so long).
After one night in that horrible room with no sleep, he moved us in a second worst one, above the restaurant and bar, where people were talking and laughing until 1 a.m. and from 6,30am the employees were starting to prepare the tables for breakfast...so, almost no sleep for 3 nights. In the end, we were moved to a even smaller room, but with a nice sea view.
Anyway, the so called junior suites are in fact normal double rooms, some of them really tiny.
