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"The hotel is beautiful but there were some negatives. The pool was not heated. The spa lacked a steam room. The restaurant food was not good at all (the most disappointing part). And they keep these large koi fish in an indoor pool area with no access to the sun. Koi need sun for their health. This to me was just pure animal cruelty. For that reason, they should be ashamed of themselves."

"Property was very clean and staff very friendly and helpful! Hotel was extremely quiet even though it was on airport terminal!!"

"Beautifully maintained resort. Pool is a highlight. It is family friendly pool that is well staffed for everything from setting you up in loungers and ordering food & drinks. The beach area was equally nice, again well staffed for a great day in the sun, sand & ocean. Food was excellent! We look forward to returning."

"Great property, conveniently located, friendly staff and appreciated the parking garage"

"The staff works very hard to keep rooms up and area's clean. The food is average but service is very good. You have access to great pool area's and bars and direct transportation to Universal attractions. It's an excellent spot to take a vacation with our without children."

"Good excelente servicio "

"The hotel is in a great place near the store and food places, but most importantly it’s walking distance to the beach. The pool for the kids was great, and clean . Also have heated pools , sooner love that bc it was cold "

"This is the farthest thing from a resort. No amenities other than a dirty pool. This property is falling apart. “Housekeeping” leaves towels in your room.. no beds are made - nothing is cleaned or wiped down. I wore shoes in the shower because it was so dirty. There were cockroaches in the lobby and spiders in the room. Zero beach amenities - those have to be rented for $50-100 a day.. no snorkeling/water activities on site.. the charge you $131 resort fee - $15/day for parking - and $250 deposit for no smoking.. it’s a joke."

"The floors in the Junior Suite were dirty as well as the carpets stained. Not something I’d expect for an ocean view suite (and it’s price)."