Search Hotels Near Theater West Virginia, Mabscott

"Staff was very friendly. Room was clean but had a dank smell. Surrounding guests were quite loud and unruly throughout all hours of the day and night."

"Clean room. Nice amenities like the snack area. Easy access to my room. "

"Solid place, clean, nice people…good Italian Restaurant next door"

"Fine"

"I made my reservation online and provided a credit card to hold the room, but when I checked in, I clearly told the front desk associate that I wanted to pay in cash at checkout. She was very kind and assured me she would note it in my reservation and that paying cash in the morning would not be an issue. Unfortunately, my experience the next morning was completely different. The front desk clerk on duty was immediately rude and dismissive. When I explained that I wanted to pay in cash, she told me that the payment had already been processed overnight and that there was nothing she could do. I calmly explained the conversation I had the night before, but she refused to help and would not even contact a manager, stating it was Saturday and she wouldn’t call anyone. I remained respectful throughout the interaction and stepped outside to contact corporate and file a formal complaint. Before leaving, I decided to give it one more try. When I went back inside, there was a manager present. She was professional and helpful, processed a refund to my credit card, and allowed me to pay in cash as originally requested. However, the initial employee continued to be unprofessional and even told me I should have handled it the night before—which I had attempted to do—and then went as far as telling me not to return or stay at this hotel again. As a respectful guest who takes care of the places I stay, I found this treatment completely unacceptable. While I appreciate the manager resolv"

"Stains all over the place in the room, crusty stuff of chair and couch. Pull out bed from couch had stains on the mattress. Carpet was sticky and the toilet backed after just being flushed with no solids. The breakfast was mediocre at best, but you get it for free."

"The beds were extremely comfortable. Nothing fancy about breakfast but it was adequate and the area was kept clean."

"I was charged twice. The lady told me she was only charging me for accidentals. Then my account was negative. Told me they would not pay for overdraft fees still have not received my refund. Housekeeping was beyond loud in the morning. The walls are like paper fin. I recorded in the morning sounded like somebody had a jackhammer on the top floor. Will never stay there again. Definitely not the Hylton experience I was expecting."

"Room was clean, beds were comfortable, breakfast was good (waffles, oatmeal, fruit) and receptionist was polite."