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Reviews of Hyatt Regency Thrissur

4.5 out of 5
Hyatt Regency Thrissur
Civil Lines Road, Thrissur, Kerala

Reviews

9.2

Wonderful

Rating 10 - Excellent. 20 out of 26 reviews" "
Rating 8 - Good. 3 out of 26 reviews" "
Rating 6 - Okay. 2 out of 26 reviews" "
Rating 4 - Poor. 0 out of 26 reviews" "
Rating 2 - Terrible. 1 out of 26 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Shaji, Huntingtown

Travelled with family and small children
Liked: Cleanliness
Not enough time to evaluate, had to check out early due to celebrity event.
Stayed 1 night in May 2024
Response from Front Office on 3 May 2024
Dear Mr. Shaji,Thanking you for taking out time and sharing your valuable feedback.Regards,Smriti MohandasAsst. Front Office Manager

10/10 Excellent

Santhosh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

SHANKAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good overall. service and property are good.
Stayed 1 night in Feb 2024

10/10 Excellent

RAJ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyatt
My stay at Hyatt Thrissur was excellent. Very good service and friendly staff. They were courteous and very responsive. The staff even packed my lunch prep for my onward journey.
Stayed 1 night in Jan 2024

6/10 Okay

Marydas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had some difficulty at the check-in, mainly due to the fact that we forgot to carry any identity documents...
Stayed 1 night in Jan 2024

10/10 Excellent

Sunit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service
Stayed 1 night in Dec 2023

10/10 Excellent

Huzefa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Due to last minute changes my travel plan was cancelled. Regrettably, my request for a refund or voucher was not fulfilled. I believe that in situations where customers face unexpected changes in plans, a certain degree of understanding and leniency can go a long way in fostering customer loyalty. While I maintain a positive opinion of the hotel itself, I couldn't help but feel a bit disappointed by the lack of flexibility in addressing my unique situation. It's not just about the monetary aspect; it's about recognizing and valuing loyal customers who, under different circumstances, would have gladly returned for another pleasant stay. I understand the challenges businesses face in maintaining policies, but I believe exceptional circumstances call for exceptional measures. A gesture of goodwill, such as a voucher for a future stay, would have left a lasting positive impression and reinforced my loyalty to both the hotel and the booking platform.
Stayed 1 night in Nov 2023

8/10 Good

Ram

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn’t say it’s a Five star property. Service is exceptional and staff are very attentive. No Bar at the property is a big negative.
Stayed 6 nights in Nov 2023

10/10 Excellent

Dev

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent front desk service by Parvathy. She was very helpful and responsive. The property is clean, and everything works in the rooms. A very fine property with some excellent buffet options in the restaurant. Will be back!
Stayed 1 night in Sep 2023

8/10 Good

Shivkumar

Business traveller
Liked: Cleanliness, staff & service, amenities
The best hotel in the area
Stayed 1 night in Sep 2023

10/10 Excellent

Akshay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended hotel
I had a very comfortable stay at the Hyatt Regency in Thrissur. The staff were very friendly and courteous to my entire family. They also accommodate early check in requests for both rooms I had booked. They arranged for a hotel car for us as well as we had to travel long distances within Kerala. The only minor issue we faced was that the hotel car did not have the Fast Tag balance to cross toll gates on the national highway and this caused a slight delay as we tried to get to the airport. However, the driver resolved the issue swiftly. Would highly recommend this hotel.
Stayed 2 nights in Sep 2023

10/10 Excellent

Sharad

Stayed 1 night in Aug 2023

8/10 Good

Leena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suggestions: Keep extra toilet paper and towels in bathroom. Room was switched - phone was not working.
Stayed 4 nights in Jul 2023

10/10 Excellent

Devony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

SUWATHI

Stayed 3 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

SHANKAR

Stayed 1 night in Apr 2022
Response from Reservations on 28 Apr 2022
Dear Sir, Greetings From Hyatt Regency Thrissur! Thank you for your feedback, looking forward to you next visit. Kindly do let us know for any assistance. With Regards, Team Hyatt Regency Thrissur

10/10 Excellent

Vincent, SOUTH SAN FRNACISCO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and beautiful
Stayed 1 night in Jan 2022
Response from Regards, Anish Kuttan General Manager on 21 Jan 2022
Dear Vincent, We are grateful that you took the time to write to us and share your experiences. We take pride in giving world-class service to every customer and we are overjoyed to receive your positive comments. See you again, stay safe.

2/10 Terrible

Swapna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Regards, Anish Kuttan General Manager on 19 Jan 2022
Dear Swapna, Thank you very much for taking the time out for survey. Your feedback remains the most important tool for us to measure our services and I always find it helpful when I hear back. Thank You once again for your valuable time. Assuring you of our best services at all times.

10/10 Excellent

Sairam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Regards, Anish Kuttan General Manager on 14 Jan 2022
Dear Sairam, Thank you for taking the time to review on us. Please visit us again stay safe. Happy New Year

10/10 Excellent

NEELAPPA VIJAYA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff ,Cleaniness and service
Stayed 1 night in Nov 2021
Response from Anish Kuttan on 10 Nov 2021
Dear Neelappa, We are grateful that you took the time to write to us and share your experiences. We are overjoyed to receive your positive comments. Visit us again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service and staffs are very polite. Enjoyed the breakfast
Stayed 1 night in Mar 2021
Response from Regards, Animesh Barat General Manager on 5 Apr 2021
Dear Guest, Thank you for taking the time to review us. Happy to know that you enjoyed your experience and breakfast too. Thank you once again for your feedback, I look forward to welcoming you back soon.

10/10 Excellent

DEEPAK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020
Response from Animesh Barat on 9 Oct 2020
Dear Deepak, Thank you for the perfect review and recommending our hotel. I look forward to welcoming you back soon. Regards, Animesh Barat General Manager

10/10 Excellent

Ithak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Animesh Barat on 2 Jul 2020
Dear Ithak, Greetings from Hyatt Regency Thrissur Thank you so much for giving us a perfect rating. We look forward to seeing you soon again.

10/10 Excellent

Surajit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Animesh Barat on 26 Feb 2020
Dear Surajit, Greetings from Hyatt Regency Thrissur Thank you so much for giving us a perfect rating. We look forward to seeing you soon again.

10/10 Excellent

Jayakrishnan.S, Mysore

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed with my wife at Hyatt Thrissur from 7th February 2020 to 9th February 2020. The Hotel is located close to Shobha city, Puzhakkal which is a nice and serene place. The rooms are clean and comfortable. The hotel staff is cordial and welcoming. Food is awesome with a lot of varieties especially Kerala cuisine and continental. The restaurant staff needs a special mention for their hospitality. Staff like Karma, Megha, Jins, Jose, Manoj, Suraj (Poolside cafe) and the gentleman and lady from the northeast (name forget) require special mention for their friendly approach and care they take for us and other guests. The overall experience was great and would prefer to visit again. Wishing the best for Hyatt and ensure that you maintain the standards.
Stayed 2 nights in Feb 2020
Response from Animesh Barat on 26 Feb 2020
Dear Mr. Jayakrishnan, Thank you for giving us a perfect rating and recommending our hotel positively. I am so glad to hear that you enjoyed your visit and overall had a nice experience with the rooms, food and beverage and the location. It is feedback like yours which keeps the team motivated and energized. I shall ensure Karma, Megha, Jicks, Jose, Manoj, Suraj, Tilamaya and Upasana receives your word of appreciation. We look forward to welcoming you soon again. Warm Regards