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Reviews of The Inn at Y-not

2.5 out of 5
The Inn at Y-not
Meadow Lane, Thurso, Scotland

Reviews

8.2

Very good

Rating 10 - Excellent. 50 out of 136 reviews" "
Rating 8 - Good. 58 out of 136 reviews" "
Rating 6 - Okay. 21 out of 136 reviews" "
Rating 4 - Poor. 6 out of 136 reviews" "
Rating 2 - Terrible. 1 out of 136 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, attached resteraunt good food.
Stayed 1 night in Aug 2022

6/10 Okay

jeremy

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Sarah, Berkshire

Stayed 2 nights in Jul 2022

4/10 Poor

Mark

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Be aware these are very basic rooms above a busy and noisy restaurant. Check in is at the bar and not at all friendly. We had phoned ahead and booked meals for both nights. But no booking found for either and made to feel like a nuisance rather than receiving an apology. Service on 2nd night was terrible. Told it would be a 25 min wait for our dish, but took 50 mins. Waited after finishing mains for someone to come near us to ask about coffees etc but ended up walking out after around 30 mins with no one coming near us. People beside us returned their food complaining too. Seemed to be being run completely by students with not a single 'grown-up' anywhere to be seen. Would go to the near-by Premier Inn instead next time.
Stayed 2 nights in Jul 2022

10/10 Excellent

paul

Stayed 1 night in Jul 2022

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was lovley and fresh perfect for what we needed. Staff were very friendly and tentative would definitely stay again. Breakfast downstairs was also beautiful
Stayed 1 night in Jan 2022

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was clean and modern. Beds comfortable. Close to main center
Stayed 1 night in Sep 2021

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and friendly
Very friendly and welcoming staff. Despite the grill not being open (last minute change) we had various options in the nearby town. Room was clean and comfortable
Stayed 1 night in Sep 2021

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Surprisingly quality stay.
Not our usual place of choice however booked due to other premises being booked up. Didn’t know what to expect other than images. Closest comparison would be a Travelodge style. Twin beds that were comfy if duvet not a little small however comfortable. Good tv with freeview. Nice large bathroom with one of largest shower cubicles which was very pleasing and very good pressure. Staff very friendly. Just a couple of points for improvement. Lock from the street was awkward to unlock even for the staff showing us to the room. Handle to the room was also coming away from the door and no emergency phone number left for when staff not on site.
Stayed 2 nights in Sep 2021

6/10 Okay

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There are no elevators and the stairs and about 2 flights and kind of steep. The hair dryer is appalling, so loud you could hear them down the hall. If you have luggage, you won’t wat to take them. The restaurant is excellent! Incredibly good food.
Stayed 1 night in Sep 2021

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Stayed 1 night in Sep 2021

6/10 Okay

Steve, Market Harborough

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with a great menu, unfortunately it's very noisy well into the night with live groups in the bar.
Stayed 1 night in Sep 2021

6/10 Okay

Janice

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Customer service needs improvement
Suits it’s name as when staff constantly said NO to any of our requests we asked Y Not!
Stayed 2 nights in Aug 2021

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what we expected but still good!
We were very disappointed on arrival to be told that there wasn’t a room for us due to maintenance issues but we would be put on a house that consisted on 2 en-suite bedrooms and a kitchen. No living room or eating area. There wasn’t much we could do about it. I was very disappointed that we were not in the hotel with the bar and restaurant just downstairs and there was no eating area in the self catering house that we were offered but it was modern, very clean, great showers and the Y-not were helpful when we frquested more towels and some ice.
Stayed 2 nights in Aug 2021

6/10 Okay

Caroline

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Was a nice enough hotel but was charged twice after a staff did not register me paying when I first arrived. Website also said ‘1 double bed’ but all of the rooms are single beds. The food however made the night, 10/10 couldn’t fault it.
Stayed 1 night in Aug 2021

4/10 Poor

Stephen

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Disappointed that the tv was not working - I was told it would be sorted out but nothing actually happened. I felt a bit fobbed off. Very noisy … Good points .. very clean.. and that’s it. However in shall never stay here again.
Stayed 1 night in Aug 2021

8/10 Good

Andrew

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jul 2021

8/10 Good

Fraser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place, very tired town.
The y not does excellent food, service is good, albeit Monday morning was busy for breakfast with very few staff and thus a long wait for a lukewarm breakfast. Room was nice and spacious, shower room very new but view was non existent. Thurso is a grey, depressing place which is slowly crumbling. Y not did well with what they have. The bar/ dining area is noisy with constant fairly loud music. Room was quietish but a compressor went constantly and hindered sleep.
Stayed 2 nights in Jun 2021

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable hotel with a good restaurant.
Comfortable bed. Decent sized room. Good food. Excellent breakfast. Stayed here before catching ferry to Orkney and it is very conveniently located for the ferry port.
Stayed 2 nights in Jun 2021

6/10 Okay

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms at Y-not were comfortable and clean, the staff in the restaurant area were as helpful as could be and friendly. Only downside to this Inn is its owner, there was a faulty fire alarm at 4am on the night we were staying, the SECOND faulty fire alarm in two weeks at this Inn. And although the owner actually turned up this time to reset the box (the fire department couldn't get hold of anyone the first time), she didn't look at any guest stood outside or apologise without being sought out by us, after we had been stood outside for 45mins. While they did give full refunds and late check out this was only due to it being requested, again not offered with an apology by the owner. If it was not for this experience I would happily stay again.
Stayed 1 night in May 2021

8/10 Good

P

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok hotel with lots of free parking
The hotel was fine - fairly basic and generic hotel but did the job. Bar/Restaurant downstairs and a bar next door also. Lots of easy free parking and big supermarket right opposite.
Stayed 1 night in May 2021

8/10 Good

David

Stayed 1 night in May 2021

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

8/10 Good

mark

Stayed 2 nights in Sep 2020

8/10 Good

Wadies, Yorkshire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location comfortable room excellent food excellent staff. Would definitely recommend a stay here
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2020

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Y-Not indeed!
Clean, tidy, smart/slick on the C.19 precautions. Friendly and efficient... a great place to stay or just eat out!
Stayed 3 nights in Aug 2020

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The friendliness of the owners was tops ,close to all the sights in the area
Stayed 1 night in Nov 2019

4/10 Poor

David

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Very pleasant and helpfull staff, first class food (the local haddock and chips was outstanding) and excellent room. A great experience and the only problem was that I could only stay one night.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Comfortable beds. Very clean. Mistake in exit times expedia information Stated 11.00 am. Cleaner had 10.00 am. As we arrived very late the day before We adhered to official time of leaving.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Just ok
Bar/restaurant service rushed and blunt. Very noisy outside the window with trucks idling and talking late night and early morning.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Inn itself has become very busy and as a consequence, on pub nights it is very noisy. One couple stayed at the Inn, and it was a little hard to go to sleep until midnight. The other two couples stayed at a nearby apartment owned by the same owner, and it was nice and had a kitchen and living room.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean accommodation
The accommodation was very clean and comfortable. It looks like it has recently been refurbished. We had breakfast downstairs in the morning. Although this was good, the female member of waiting staff was less than happy to see us! This is the reason I am not marking this as excellent.
Stayed 1 night in Jul 2019

6/10 Okay

Jacqueline

Liked: Cleanliness, staff & service
Was stuck up in the attic To many stairs and doors to the rooms Every floor smelt of food
Stayed 3 nights in Jun 2019

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for travellers needing one night
Staff were friendly and helpful, Pub food was better than expected, the experience was great. What folks need to know that is not anything the hotel can control is rooms are up steep stairs which are challenging for older guest....recommend this hotel based on staff experience and cleanliness
Stayed 1 night in May 2019

10/10 Excellent

Frazer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, clean and excellent food.
Stayed 5 nights in Jan 2019

8/10 Good

Anne, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room with a cunningly laid out ensuite bathroom which made the most of the space available. Actual power sockets by the bed too!
Stayed 1 night in Oct 2018

10/10 Excellent

Marie, Fraserburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great last minute booking close to downtown
Price was great. In spite of a thriving restaurant and a bar our room was quite. The food was very good and the staff friendly and helpful. Just a short walk around the corner to downtown. Beds were great for us, room clean. Good value for money. Would easily stay again.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very well appointed.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and location
Perfect location for what we needed along the nc500
Stayed 1 night in Jun 2018

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Immaculate hotel
Hotel immaculate but location not the best but it would not put me off staying there again.
Stayed 2 nights in May 2018

8/10 Good

Allan, Livingston

Liked: Cleanliness, staff & service, room comfort
Stayed for one night. Clean, functional and comfortable. Didn't manage breakfast as they don't start serving till 8am and we had to leave to catch a ferry
Stayed 1 night in May 2018