Outdoor pool, pool umbrellas, pool loungers
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Reviews of Crowne Plaza Panama Airport, an IHG Hotel

4 out of 5
Crowne Plaza Panama Airport, an IHG Hotel
Ave. Domingo Diaz, Corregimineto De Tocumen Hacia El, Tocumen, Panama

Reviews

8.4

Very good

Rating 10 - Excellent. 963 out of 1871 reviews" "
Rating 8 - Good. 494 out of 1871 reviews" "
Rating 6 - Okay. 196 out of 1871 reviews" "
Rating 4 - Poor. 120 out of 1871 reviews" "
Rating 2 - Terrible. 98 out of 1871 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Sherfranck

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This is a very good low budget hotel. From all the Inn’s I’ve been to, probably the best so far.
Stayed 1 night in May 2024

6/10 Okay

Michelle

Disliked: Cleanliness, staff & service
The bedding was terrible. No bottom fitted sheet and a blanket for a top sheet without sheet in between.
Stayed 1 night in May 2024

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's great stay
Stayed 1 night in May 2024

8/10 Good

Eileah

Liked: Cleanliness, staff & service, property conditions & facilities
Complimentary airport shuttle appreciated. Great shower pressure and drainage. Comfortable bed.
Stayed 1 night in May 2024

4/10 Poor

Verified traveller

Stayed 1 night in Dec 2023

10/10 Excellent

Andreas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean rooms!
Stayed 1 night in May 2024

6/10 Okay

angel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I tried several times to make the reservation for this hotel on the IHG website and could get the option to reserve the room choice. Thus, I ended up making the reservation through Expedia. Upon registering, I was told there were no points rewards because the reservation was made through a third party. Get your website fixed!
Stayed 1 night in May 2024

10/10 Excellent

Carolina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good opportunity
Stayed 6 nights in May 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service
Close to the airport
Stayed 1 night in May 2024

2/10 Terrible

Jose Luis

Stayed 1 night in Apr 2024

10/10 Excellent

allaire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place right next to airport. Very comfortable.
Stayed 1 night in May 2024

6/10 Okay

Nicole

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
While the hotel was quite nice and comfortable, checking in was a complete nightmare. We were told to form one line. I had gotten there first and was waiting to the next staff member. Then they decided to give everyone paperwork to complete and all people rushed to the front desk. Instead of wait their turn everyone was shoving paperwork at her and instead of an organized quick check in I ended up being there for more than 20 minutes as she allowed people to just push in front of me. This was the worst experience I have ever had trying to check into a hotel anywhere in the world.
Stayed 1 night in May 2024

8/10 Good

Ana Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no system to pay with card. The shower on my room was a bit ruined. Other commons areas were in good conditions, the smell of the place was ok. I didn’t like having only buffet as an option for dinner. I was looking forward to a more healthy and light dinner. The hosting was very good. Personnel were very friendly and kind.
Stayed 1 night in May 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Decent airport hotel.
Stayed 1 night in May 2024

6/10 Okay

Patricia

Travelled with family
Liked: Staff & service, property conditions & facilities
Closer to the airport, safe and transportation to the airport
Stayed 1 night in May 2024

8/10 Good

Kendal

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Joao

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and great service
Stayed 1 night in May 2024

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AIR CONDITIONING!!! The room was ice cold just what we needed after being in so many places without much AC in Panamá! The restaurant and lobby areas could use a boost to the AC though! They had very good food but you are dripping in sweat while eating and so is your waitress and that’s just gross! Nice place to stay close to the airport for our early flight home!
Stayed 1 night in May 2024

4/10 Poor

kevin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was alright
Stayed 1 night in May 2024

8/10 Good

Momahed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An overall good experience
Stayed 1 night in May 2024

10/10 Excellent

Lucia

Stayed 1 night in Apr 2024

10/10 Excellent

Cristina

Liked: Property conditions & facilities
Convenient and close to the airport
Stayed 1 night in May 2024

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good, excellent customer service
Stayed 1 night in May 2024

10/10 Excellent

Vera, St johns

Travelled with partner
Great hotel and comfortable bed. The staff was very nice and helpful! I would definitely stay there again.
Stayed 1 night in May 2024

10/10 Excellent

Jorge L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Place to rest for one nigh
Stayed 1 night in May 2024

8/10 Good

Kimberlee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel very close to the airport.
Stayed 1 night in Apr 2024

8/10 Good

Katiuska

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Great accommodations. Responsive staff
Stayed 1 night in Apr 2024

10/10 Excellent

Nekisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Will definitely be back!!
Stayed 1 night in Apr 2024

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property.
Stayed 1 night in Apr 2024

8/10 Good

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Did not see much except lobby and room. It was a layover
Stayed 1 night in Mar 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to eat breakfast just after 10 the the whole restaurant was closed. Not sure why they need to close and not offer sometime of food after 10
Stayed 1 night in Apr 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
I'm a life-long insomniac. I never..ever...get a decent night's sleep. The bed in my room (224) here at the Crowne Plaza was so comfortable that K actually slept PAST checkout time!! The one thing I found lacking was a mini-bar. No mini-bar? What!? I don't drink, but I would have killed someone for a bottle of sparkling water at 2am!! The hotel was clean and quiet, and I enjoyed my stay. Good job, everyone!!
Stayed 1 night in Apr 2024

10/10 Excellent

Donald, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the "people". For us- that is a big, big factor when arriving in a new country.
Stayed 1 night in Apr 2024

8/10 Good

EDWARD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Andrea

Liked: Cleanliness, property conditions & facilities
Booked a room for the night of 4/20 due to an 11 hour layover in Panama. I checked in around 9 with ease. Room cool & clean. Lots of water stains on carpet by a/c & on the lamp shades. Around 11pm an extremely noisy party with loud drumming kicked off. It lasted until 2am!!! I had to get up for my flight at 4am. I paid for a comfy bed and ZERO sleep. Front desk informed it was from a suite &.acted like no problem this is normal. I wasted $150...would've been more peaceful in the airport!!!
Stayed 1 night in Apr 2024

10/10 Excellent

Dino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Apr 2024

10/10 Excellent

Franz

Stayed 1 night in Apr 2024

8/10 Good

Darick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 1 night in Apr 2024

10/10 Excellent

Lois

Travelled with family
Liked: Amenities
Liked the spaciousness of the room with very comfortable beds and a very helpful staff.
Stayed 1 night in Apr 2024

2/10 Terrible

Edynson, Upland

Disliked: Staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

Edynson, Upland

Business traveller
Liked: Cleanliness
Disliked: Staff & service
For a Crown hotel not to have reliable internet is a shame for those who travel for business. The service in general in this hotel was poor, ordering food was like pulling a tooth out, they were not customer service at all, really the only thing good, is that is close by the airport other than that…won’t repeat
Stayed 2 nights in Apr 2024

8/10 Good

Marta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and lovely staff. A shuttle is provided every hour on the hour to the airport about a 5-ish minute drive away. Nice buffet food in the restaurant as well as menu options. There’s also an open bar alongside the restaurant in the main lobby area. It’s all conveniently laid out and the pool and outdoor area is right off the lobby and very nice. The room I booked on Expedia was a king bed with pool view but the ‘pool view’ was a bit of a stretch. It was firstly a ‘roof’ view and then when you looked down and to the left, there was the pool. It’s off putting when the truth is embellished. I decided to mention it to the front desk staff and they tried to accommodate me with another room but I asked if they would consider refunding me the 35. USD early check-in fee instead as I didn’t feel like moving rooms, and they graciously did.
Stayed 1 night in Apr 2024

6/10 Okay

Donna, St Albert

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was clean with modern facilities, and the front desk staff and Bellman we’re pleasant and helpful. But, when arriving in, we were only provided with two bath towels, no hand towels, no face cloths. There was a sign in the shower, indicating that we would need to run the shower for at least a minute prior to getting hot water, but despite running the shower for well over a minute, we never got hot water. When eating in the restaurant, the staff served other people around us prior to serving us, despite us being seated first, and it took an exceptionally long time to receive our order despite it being salad. my husband also ordered a brand of beer that was displayed in the cooler upon entering the hotel, but was told that it was sold out when trying to order it in the restaurant. The stuff in the restaurant were pleasant, but it was like they were focussed on other things besides serving customers. There was one staff member that appeared to be managerial, and took him intervening to get anything accomplished.
Stayed 1 night in Apr 2024

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Shahram

Liked: Staff & service, property conditions & facilities
Friendly and helpful staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities
Close and convient to airport
Stayed 1 night in Apr 2024

8/10 Good

Elizabeth

Stayed 1 night in Apr 2024

4/10 Poor

Timothy

Stayed 1 night in Apr 2024

10/10 Excellent

FRANCOIS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to fly out of panama.
Stayed 1 night in Apr 2024