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"I was surprised how big the onsen area is. There are many bathes to choose. I enjoy a lot. The Kaiseki dinner was worth the money. But I wish the staffs could be more patient, less rushing."

"Excellent service, not too much but comfortable enough. "

"The lake view is wonderful from the hotel. The room is large, design is very good especially the bathroom. The hugeflower field is near by the window. If I go to this area, I will choose to stay at this hotel again."

"Slightly run down, but still functional. Great views across Lake Toya"

"Luxuriously appointed hotel. Slightly aged but still well-maintained. The room felt decadently large after all the cramped rooms in the cities. Quite a few of the staff are able to speak decent English and there are Chinese speakers as well. The lake view is gorgeous and we were able to enjoy the nightly fireworks without braving the cold weather. The buffet breakfast and dinner had a good spread and is about the same every day. Have to say that the shower in the room is better than the ones in the onsen which are prone to have sudden fits of differing water temperature. But we are there for the onsen after all. "

"Fascinating view"

"I liked the convienience of shuttle service from the airport to the hotel. Also the breakfast and dinner buffet -many different delicious choices. Onsen with the view in the same building was also great. "

"Great location and friendly staffs. The restaurants on the top floor are pretty good. "

"Ski In ski out, great location, lots of dining options. Good Onsen. Best spa massage service! Highly recommended to everyone!"