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Reviews of Pingvinhotellet UNN Tromsø

3.5 out of 5
Pingvinhotellet UNN Tromsø
Hansine Hansens Veg 67, Tromsø

Reviews

8.6

Excellent

Rating 10 - Excellent. 103 out of 244 reviews" "
Rating 8 - Good. 106 out of 244 reviews" "
Rating 6 - Okay. 25 out of 244 reviews" "
Rating 4 - Poor. 4 out of 244 reviews" "
Rating 2 - Terrible. 6 out of 244 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Irina

Travelled with family
For almost $300 per night you don’t even get a shampoo in the shower, no tea kettle or coffee in the room. Simply scandalous
Stayed 1 night in Feb 2024

10/10 Excellent

William, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable property. Location is a little out of the city centre however excellent bus connection to central Tromsø every 10 minutes. Access to hotel is through the University of Northern Norway Hospital. Overall enjoyed the 3 night stay.
Stayed 3 nights in Feb 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are neat, bus stops are opposite to the hotel. Ice breakfast
Stayed 1 night in Aug 2023

8/10 Good

Jon Omund

Stayed 1 night in Jun 2023

10/10 Excellent

linmore, nrofolk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for hospital visits. Food was a problem, cafeteria was poor. Little selection and not fully stocked.
Stayed 1 night in Mar 2023

10/10 Excellent

Kimberly, Canyon COuntry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and nice.
Stayed 1 night in Dec 2022

6/10 Okay

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, but misleading description of hotel
The room was a very nice single and the desk clerk was super-helpful. However, I think the description of the hotel needs to be expanded—it’s almost misleading by the omissions. The hotel is attached to a hospital—you literally have to enter the hospital doors to get to the hotel. The paid parking is outside, a block away from the hotel. There are no luggage carts, etc. I parked in a taxi zone to unload my luggage and haul it to my room before parking. However, the room was nice and had a good view, though the window was quite small. The included breakfast was very good.
Stayed 1 night in Sep 2022

6/10 Okay

cap, Auburn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The property was clean and everyone was helpful and courteous. The rooms were sparse when it came to amenities and the room was just given fresh towels during the week (no cleaning service) and there was no room servicing on Sunday. We wish it was clearer that the hotel was part of the university hospital and on the outskirts of town - not in town. While close on a map to downtown Tromsø, taxi fares were quite high and buses were inconvenient to go into town, for activities, or to the airport.
Stayed 3 nights in Feb 2020

8/10 Good

Marshall, California

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, the staff were friendly, and there was a convenience store on level5.
Stayed 8 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is next to the hospital, yet it does not feel as such. Great place to stay
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
I had no idea this hotel was in a hospital, we had to park a bit away and it was extremely hard to find the main entrance because we didn’t know the hotel was in the hospital. Beds extremely narrow but the room was very clean.
Stayed 1 night in Jul 2019
Response from Best regards, Pingvinhotellet UNN Tromsø on 16 Aug 2019
Dear guest, Thank you for feedback. We will look at the text about the hotel and the parking and try to make it more clear.

10/10 Excellent

Verified traveller

Stayed 5 nights in Jun 2019
Response from Pingvinhotellet UNN Tromsø on 3 Jul 2019
Dear guest, Thank you for rating.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Very good breakfasts. Good views from bedroom. WiFi and TV all worked very well in room. No coffee +tea making facilities in room. Soap container empty in bathroom + no tissue box in bathroom or bedroom.
Stayed 7 nights in Feb 2019
Response from Pingvinhotellet UNN Tromsø on 20 May 2019
Dear guest, Thank you for valuable feedback. I am sorry that the containers where empty upon arrival.

6/10 Okay

THOMAS

Liked: Cleanliness, property conditions & facilities, room comfort
Pingvinhotellet UNN Tromsø (Attached Uni Hospital)
Hotel is very clean and tidy, but it must be clear that it is attached to the university hospital. This is a little strange as you walk through the hospital entrance to get to the reception, and the canteen is shared. As long as this is not an issue the hotel is more than acceptable, with a very clean room and nice bathroom.
Stayed 2 nights in Feb 2019
Response from Pingvinhotellet UNN Tromsø on 20 May 2019
Dear guest, Thank you for valuable feedback.

10/10 Excellent

nicola, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money.
The hotel is really good value for money compared to what you will pay if you stay at a hotel in town. The bus stop is right outside the hotel and buses run frequently and it was never a problem for us to get to town even with heavy snow. It is kind of strange staying at a hotel in a hospital but the rooms are great and the breakfast selection is really good.
Stayed 6 nights in Dec 2018
Response from Best regards, Pingvinhotellet UNN Tromsø on 23 Jan 2019
Dear Nicola, Thank you for valuable feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Great service. The hotel is adjacent to a major hospital but it’s not loud at all. It’s also a bus/taxi/car ride away from the center of town but this wasn’t a huge inconvenience.
Stayed 4 nights in Dec 2018
Response from Best regards, Pingvinhotellet UNN Tromsø on 23 Jan 2019
Dear guest, Thank you for valuable feedback.

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Trip in Wintertime Tromsø
The bus stop is very close and an affordable option rather than taxis. I recommend getting the 7 day pass for 240 NOK. The hotel has a great breakfast, honestly one of the best I have had. The service is very friendly and overall a great stay.
Stayed 3 nights in Dec 2018
Response from Best regards, Pingvinhotellet UNN Tromsø on 23 Jan 2019
Dear Lindsay, Thank you for valuable feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
The hotel room is nice and spacious and the breakfast buffet is very good. The hotel shares the same entrance as the hospital, but one you know it doesn’t bother too much. It located a few km from city but has a good bus connection. We caught a taxi back to hotel after the chasing lights tour, cost around 220 NOK.
Stayed 3 nights in Dec 2018
Response from Best Regards, Pingvinhotellet UNN Tromsø on 23 Jan 2019
Dear guest, Thank you for valuable feedback. All feedback is important for us to improve.

10/10 Excellent

SURESH, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and facilities for the price. Although the hotel is away from the city centre. Bus No 20 will take you to the city centre in 10 minutes. The bus stop is just below the hotel.
Stayed 4 nights in Dec 2018
Response from Best regards, Pingvinhotellet UNN Tromsø on 23 Jan 2019
Dear Suresh, Thank you for valuable feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the first day I had business at the campus, it was great that I was staying on site. The next day an hour's walk took me to town. You can also walk to the airport. Some bike rental facility would be great (actually maybe there was one, but it wasn't advertised).
Response from Brgds, booking dept. Pingvinhotellet UNN Tromsø on 30 May 2018
Dear Guest, Thank you for feedback. This is important for us to keep improving.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnighter in Tromso
Stayed at Pingvinhotellet 1 night only having arrived at Tromso airport at 19:30. No airport bus on a Saturday or Sunday to the location/area of hotel. Caught taxi 210NOK, bus fare is 100NOK each so the taxi was a good. Taxi dropped us in basement service area. Pressed a buzzer & someone from reception let us into the hotel. Check in was easy, small shop next to reception, & an island where we purchased baguettes. Room smallish and basic, spotlessly clean, no tea/coffee making. Two comfortable single beds. Breakfast on the floor below reception & was excellent I left to collect rental car from airport. returned to the hotel, eventually. No clear pick up/drop off area & exit from reception is long walk to a road with no clear parking. If there is a sign indicating that it was Pingvinhotellet then I couldn't see it. Check Google Maps before you go so that you know what the hotel looks like. I parked in a service yard having driven past signs that (I think) said taxi and buses only. I assume this is why the taxi dropped us in the basement area. The hotel not close to the City Centre we've been to Tromso before & used the hotel as an overnighter. If you wanted to sightsee in Tromso I don't think I would recommend it. You are 4 or 5 Km travel from centre area. No problem with hotel but some signs would be nice, seems to built into the same area as a hospital & I felt I was driving around a hospital looking for an entrance to a building I could see but couldn't find.
Stayed 1 night in Feb 2018
Response from Brgds Ronja on 21 Mar 2018
Dear guest, Thank you for detailed feedback. This is very valuable for us to keep improving.

2/10 Terrible

Wendy, Australia

Disliked: Staff & service, property conditions & facilities, room comfort
NOT suitable for Tourist!!
Not suited to travellers or anyone on holidays! Feels very much like a hospital... derr...it is in a hospital and the room felt clinical and very much like a hospital room. Entrance is through the hospital which is unacceptable, uncomfortable and confronting. There is no seperate hotel entrance. The beds in the room were the narrowest single beds ever and have medical alarm buttons beside them . Very distressing place. We left early forgoing a nights accommodation just to get out of the place. We left via the disabled entrance and witnessed 2 coffins being loaded into hurses!!! This place is not suited to tourists on vacation as it is not a place of leisure. They should not be allowed to sell these rooms to tourists. They are really only suited for hospital patients and families. Completely dissatisfied and unable to get a refund for the night when we didn’t stay. Beware....If you are on holidays don’t stay here. If on the other hand you are ill or a loved is, then this will be a very convenient place to stay.
Stayed 2 nights in Feb 2018
Response from Brgds Pingvinhotellet UNN Tromsø on 21 Mar 2018
Dear guest, Thank you for Your feedback. We are sorry that you where unhappy and had a bad experience With us. We will do Our best to improve and make a better experience for Our guests. We do hope the rest of Your stay in Tromsø was good.

8/10 Good

Carlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very functional, although it lacks a bit of atmosphere. Convenient for business trips to the university or hospital, but kind of far from the city center
Stayed 5 nights in Feb 2018
Response from Brgds Pingvinhotellet UNN tromsø on 21 Mar 2018
Dear guest, Thank you for feedback. We will work on the atmosphere and try to give a better experience for Our guests.

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good hospital visit hotel with tourism aspirations
The hotel\room was clean and very good value for money in the somewhat expensive town of Tromso, but it was not clear in any of the promotional material that this was actually a hospital hotel and that you in fact walked through half the hospital to check in or get to your room. The door was also locked after 22:00 and needed to buzz reception to get in, which was not always convenient\fast. Included breakfast was very good and added to the value, but advertised parking was more limited than expected as it was shared with hotel visitors and cost about 20 Euro per day. Town was beyond walking distance, so either a bus (slow), taxi or drive (paid parking) away. Would be very good for people visiting family\friends in hospital, but not so good for tourists.
Stayed 3 nights in Dec 2017
Response from Brgds Pingvinhotellet UNN Tromsø on 21 Mar 2018
Dear guest, Thank you for valuable feedback. We will use this to keep improving.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable, clean, affordable hotel
Far from centre of tromso, and hotel staff provided no info re breakfast, check out time, amenities etc, but otherwise a good hotel for our first night arriving in tromso from the airport
Stayed 1 night in Dec 2017
Response from Best regards, Ronja, bookingdept. on 15 Dec 2017
Dear guest, Thank you for Your feedback. We will work on the Things mentioned to improve the guests experience here.

10/10 Excellent

Vrushali, Edinburgh

Liked: Cleanliness, property conditions & facilities, room comfort
Probably the best place to stay in Tromso!
Tromso is a small place, and this hotel/hospital is visible from virtually everywhere - a white rectangular building that has hidden comforts and is a total bargain! The building has 20 floors and there is a small kitchen on the top floor. Each floor has glass encasing at both ends of the corridor, which offers breathtaking views of this town and the surrounding snow-capped mountains. The breakfast was excellent, the staff a bit confused but generally helpful. There is also a small Narvesen within the facility for a quick snack in the evenings. The room itself was very comfortable, with a large screen TV and a five-star shower. As we saw everywhere else in Norway, everything was extremely clean and smelled pleasant. Will definitely live here again when I go back!
Stayed 2 nights in Jun 2017
Response from Brgds Pingvinhotellet UNN Tromsø on 21 Mar 2018
Dear guest, Thank you for Your detailed feedback, this is important for us to keep improving.

8/10 Good

WERNER

Liked: Cleanliness, staff & service, property conditions & facilities
schöne aussicht… gutes frühstück…
Stayed 1 night in Feb 2024

8/10 Good

Yulian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Praktisch aber nicht gerade urlaubstimmungerregend
Das Hotel ist insgesamt gut und sauber. Die Betten sind etwas klein und generell ist das zimmer sehr spartanisch aber bietet alles was man braucht. Zimmerservice kommt nur jeden 2. Tag. Das Fruhstückangebot ist umfangreich. Die Busverbindungen zur Stadtmitte sind sehr gut. Das Hotel ist prakitsch teil der UNN Krankenhaus was nicht von der Beschreibung sehr klar ist und wir haben nach dem Eingang zum Hotel gesucht bis wir gesehen haben dass wir eigentlich durch den Krankenhauseingang gehen müssen was etwas deprimierind war.
Stayed 5 nights in Feb 2024

8/10 Good

Hildegard

Liked: Cleanliness, staff & service, property conditions & facilities
I was surprised to be so close to a hospital but because I am a doctor it was not strange to me ,everything seemed well organized ,the variety of the food was well planned and everybody very kindly ,...only the temperature was un barerable for me
Stayed 6 nights in Feb 2024

6/10 Okay

Ken Albert

Stayed 1 night in Feb 2024

6/10 Okay

Romaric

Liked: Staff & service, room comfort
Stayed 2 nights in Feb 2024

6/10 Okay

Per-Gunnar

Stayed 1 night in Feb 2024

8/10 Good

Lena

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

8/10 Good

Christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Kjersti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint opphold
Sov ei natt her i forbindelse med sykehusbesøk. God frokost, fine rom og god seng. Koselig område nede i resepsjon for avslapping. Buss stopper like utenfor noe som gjorde det lettvint å komme seg til og fra byen
Stayed 1 night in Jan 2024

6/10 Okay

Gerhard

Travelled with family
Disliked: Property conditions & facilities
Wir waren vergangenes Jahr vor Ort und das Frühstücksbuffet war erste Klasse - daher wählten wir wieder dieses Hotel. Dieses Mal war aber das Frühstücksbuffet um Klassen schlechter angefangen von ....keinen Lachs....lieblose Präsentation der anderen Fischsorten in
Stayed 2 nights in Jan 2024

2/10 Terrible

jose francisco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Iryna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Niels Erik

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Var som at være på et hospital med hospitallugt. Ingen charme, men fin morgenmad. Underlig blanding af patienter og feriegæster. Ingen rengøring i de 3 dage vi var der. Kan ikke anbefales til feriegæster.
Stayed 3 nights in Dec 2023

6/10 Okay

Tor

Sterilt rom
Stayed 1 night in Dec 2023

10/10 Excellent

Petri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Det fint og god kvalitet hotel,hotelrommet også matservice/frokost. 🇧🇻 Hyvähotelli ja laadukas aamiainen - siisti kaikinpuolin 🇫🇮
Stayed 1 night in Dec 2023

10/10 Excellent

Terje

Stayed 1 night in Dec 2023

10/10 Excellent

Font

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Maud

Stayed 1 night in Dec 2023

10/10 Excellent

Paal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flott
Stayed 1 night in Nov 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Nilla

Liked: Cleanliness, staff & service, amenities
Nært sykehus Kommunikasjon mellom resepsjon og personalet om utsjekking
Stayed 1 night in Nov 2023

8/10 Good

manfredas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 1 night in Nov 2023