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Reviews of Skaret by Vander

4 out of 5
Skaret by Vander
25 Storgata, Tromsø, Troms og Finnmark

Reviews

9.0

Wonderful

Rating 10 - Excellent. 126 out of 202 reviews" "
Rating 8 - Good. 52 out of 202 reviews" "
Rating 6 - Okay. 12 out of 202 reviews" "
Rating 4 - Poor. 10 out of 202 reviews" "
Rating 2 - Terrible. 2 out of 202 reviews" "

9.2/10

Cleanliness

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Michele

Travelled with family
Lake of communication!!!! We arrived at the airport in Norway and still had not received the code to get in our room. Took a few international calls before we could finally get into the room!!! Unacceptable!!!!
Stayed 3 nights in Mar 2024
Response from Skaret by Vander on 16 Apr 2024
Dear Michele, Thank you for your review. We are extremely sorry for the inconvenience. Hope to welcome you in the future.

10/10 Excellent

hadas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Lovely flat with everything that we needed. Clean, quiet and comfortable.
Stayed 5 nights in Mar 2024
Response from Smaila on 10 Apr 2024
Thank you so much for your feedback Hadas!Hope to welcome you back again sometime.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We liked the location and found it easy to walk to the city center. The amenities were great. We loved all the space we had.
Stayed 3 nights in Mar 2024
Response from Smaila on 10 Apr 2024
Thank you so much Kelly!Hope you got to experience the city to the fullest!Welcome back anytime.

8/10 Good

nancy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Smaila on 10 Apr 2024
Thank you very much Nancy!

10/10 Excellent

Sonia

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed staying here. Would recommend. Clean, well-appointed apartment with view out to Fjord as requested. Well situated in easy walking distance of city attractions, tour pick up locations, shops, bars & restaurants. Very quiet. Comfy bed, but very thin duvets had to put on more layers to go to bed!! Found electronic key on phone useful as easy late access by night door usefulon arrival & after tours, but restrictive as we both had to be together all the time. Would be useful if key facility could be made available to other guests sharing the apartment. Restaurant on ground floor but limited opening so didn't use.
Stayed 7 nights in Mar 2024
Response from Smaila on 20 Mar 2024
Thank you so much for your review Sonia!We will look into the matter of the key on the app.Welcome back again!

10/10 Excellent

Deborah

Liked: Cleanliness, amenities, property conditions & facilities
Stayed in apt 505, the doorknob gets jammed from the inside. Making it hard to get out of the apt. Suggest replacing it with a new one. Overall my experience was great!
Stayed 4 nights in Mar 2024
Response from Smaila on 21 Mar 2024
Thank you Deborah!Some apartments have a "don't disturb button" so maybe this was it, but we will ofcourse look into it!

10/10 Excellent

Shawne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The bed was very uncomfortable. The location was great, it was nice and clean.
Stayed 5 nights in Mar 2024
Response from Smaila on 20 Mar 2024
Thank you for your feedback Shawne!We are sorry to hear that about the bed, we will look into it. I hope it was not too inconvenient for you.Glad you enjoyed the location!

8/10 Good

Derek

Travelled with family
Liked: Cleanliness, property conditions & facilities
Other than a few minor things it was a really good experience and the room was exactly what we needed.
Stayed 3 nights in Mar 2024
Response from Smaila on 20 Mar 2024
Thank you so much for your feedback Derek.Welcome back again!

8/10 Good

Kian Hwee

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Small room, but good enough. All facilities in the room are working well. Will be really nice to have some basic condiments such as salt and pepper in the kitchen. The host was helpful to ensure we could check in via message & email. Apart from that there is not much information about the room and the stay. The contactless check in process and information about the stay could be improved.
Stayed 2 nights in Mar 2024
Response from Smaila on 20 Mar 2024
Thank you so much for your review Kian, we appreciate you taking your time and writing it. We value your feedback and will work on improving this.

8/10 Good

Adena

Stayed 1 night in Mar 2024
Response from Smaila on 10 Apr 2024
Thank you highly Adena!

8/10 Good

George

Liked: Cleanliness, room comfort
Stayed 6 nights in Feb 2024
Response from Smaila on 20 Mar 2024
Thank you so much George!Welcome back again anytime.

4/10 Poor

Fred

Travelled with partner
Liked: Property conditions & facilities
Nice property. But there was no couch in living area. Communications were very poor. It is a no contact check in and I did not get my email that I needed to get information to check in.
Stayed 3 nights in Feb 2024
Response from Smaila on 20 Mar 2024
Thank you so much for leaving a review Fred.We are very sorry, this seems like a slip up. Hope this was not too inconvenient and that we are able to welcome you back again someday!

8/10 Good

William

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Smaila on 20 Mar 2024
Thank you for your review William!We appreciate you.

10/10 Excellent

Androulla

Travelled with family
Liked: Cleanliness, room comfort
Great experience!
Really good really good location. Walking distance to town centre. Do you have shops restaurants, sporting centres where you can hire sporting equipment, a lovely restaurant downstairs, which we thoroughly enjoyed overall really enjoyed it. Clean spacious. We are family of five and really enjoyed it.
Stayed 5 nights in Feb 2024
Response from Smaila on 20 Mar 2024
Thank you so much for your great rating Androulla!We are very glad to hear that!Welcome back anytime!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024
Response from Smaila on 20 Mar 2024
Thank you so much!

10/10 Excellent

Thiagarajah

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Smaila on 20 Mar 2024
Thank you so much!

8/10 Good

Emily

Liked: Cleanliness, amenities
The room was fine but i did have struggles with the door, the mobile key didnt work and would unlock the gym and then when i did get a key the doors seal was coming off so you had to keep reseating it or it wpuldnt latch properly. Since this was on the second floor (the only one on the elevatorthat doesnt require a key) this also raised concerns about safety. Also the room wasnt ready for checkin over an hour after time was ready, and i did confim my arrival time in advance. The room was clean though and right in the city center bwhich was convenient.
Stayed 7 nights in Jan 2024
Response from Smaila on 20 Mar 2024
Thank you so much for your feedback Emily,we are sorry for the inconvenience, check-in is normally something that is efficient and easy so we are sad to hear that this wasn't your experience. Furthermore, we value your feedback so we can look into this.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, room comfort
Norway vacation
I had a beautiful corner room with a window that opened a small amount, it was perfect since I am used to air conditioner. The place was clean and comfortable. Just ask for additional towels and sheets .
Stayed 7 nights in Jan 2024
Response from Smaila on 20 Mar 2024
Thank you greatly for the best rating Nancy,we are very happy you liked the apartment. Welcome back anyday.

10/10 Excellent

Richard

Liked: Cleanliness, room comfort
Fantastic stay
We had a fantastic stay, new years eve, northern lights tour in tromso. Vander was a great location and met all our needs
Stayed 6 nights in Dec 2023
Response from Emma on 23 Jan 2024
Dear Richard, Thank you so much for your top-score rating! We appreciate it very much. Glad to see the location suited your needs, and that you got to experience the northern lights. You are most welcome back!Best regards, Vander Apartments

6/10 Okay

Sean

Travelled with family
Liked: Room comfort
Decent for price, wouldn’t come back.
The communication is terrible. They’re not open after a certain time so we helped tons of people just get into the building that came in at night. They’re definitely needs to be someone there 24/7, you have to plan ahead if you want sheets or towels because there’s no one to get them past 6 or so (at least my experience). We had a pull out bed in our room but no extra sheets on them…. So how do you use it? Just sleep on a nasty mattress? We checked all the cabinets/drawers. Nothing. The dryer doesnt dry the clothes after 2 hours, useless. The restaurant on premise was absolutely disgusting. The grill doesnt get Near hot enough to cook the meat in a reasonable amount of time. Definitely not worth the price. Oh, also my app never worked. When I opened it it was just a grey screen. Most people’s app didn’t work that we talked to and helped. I’m also confused how I paid more for a room than someone in my group but I got a worse room, no windows to open, ac barely did anything (I realize that’s not a thing in Norway) but don’t have the option if it doesnt do Anything :). Beware of the rooms that look directly into a hallway lmao! No street view or anything… just a hallway, ours looked at the elevators. The point? I see none. The good: shower pressure, bathroom, kitchen area (minus microwave), refrigerator.
Stayed 7 nights in Jan 2024
Response from Thelma on 27 Jan 2024
Dear SeanYou feedback is highly appreciated, and will help us improve.We have a 24/7 hours service. Avarn security has access to help any guest outside our opening hours.The app under some updates.We apologize if there was any difficulties under the stay. If you had contacted us, we would provied a selution with a keycard during your stay.Regarding your apartment, we will look into this internally.Best RegardsVander Apartments

8/10 Good

Daniyah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Emma on 23 Jan 2024
Thank you for leaving your review, Daniyah! We highly appreciate it. Hopefully we will get to welcome you back soon. Best regards, Vander Apartments

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful view of the mountain from room. Great location, within walking distance to restaurants & other attractions around the city.
Stayed 3 nights in Jan 2024
Response from Emma on 23 Jan 2024
Dear James, Thank you kindly for taking the time to give us such a nice review. Glad to see that you were happy with our property. We hope to see you again soon! Best regards, Vander Apartments

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, room comfort
Very handy to town
Great location, close to the city centre. Walkable distance to bus stops, taxi ranks, grocery store and shopping centre. Was a bit small for a family of three. As soon as the fold out sofa is set up, there is only a few centimeters of space left between the end of the bed and the shelf below the tv. Very hard to navigate in the night if getting up to use the toilet. Main bedroom needs more lights. Can be a bit dull at night. Overall we were happy with our stay.
Stayed 5 nights in Jan 2024
Response from Emma on 23 Jan 2024
Dear Megan,Thank you kindly for leaving your feedback! We highly appreciate it. Glad to see that you were happy with the location. We will take your notes into consideration. Hope you had a nice stay in Tromsø. Welcome back! Best regards, Vander Apartments

10/10 Excellent

srinivas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Emma on 23 Jan 2024
Thank you very much for your top-score rating, Srinivas! We appreciate it very much. You are most welcome back!Warm regards, Vander Apartments

8/10 Good

Sally

Liked: Property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Emma on 23 Jan 2024
Dear Sally, Thank you for leaving your review! We highly appreciate it. Hopefully we will get to welcome you back soon. Best regards, Vander Apartments

6/10 Okay

David

Travelled with family
Liked: Cleanliness, room comfort
Oasis Hot Pot Restaurant messes up entire building
Overall service is good. However, the restaurant on the first floor Oasis Hot Pot makes strong smell in the entire building.
Stayed 4 nights in Dec 2023
Response from Emma on 23 Jan 2024
Dear David, Thank you kindly for sharing your feedback and rating with us. We highly appreciate this. We will follow up on your note regarding the food smell with the restaurant.Wish you a wonderful day! Best regards, Vander Apartments

10/10 Excellent

XIAOYING

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Emma on 23 Jan 2024
Dear Xiaoying, Thank you for leaving your review! We highly appreciate it. Hopefully we will get to welcome you back soon. Best regards, Vander Apartments

8/10 Good

D

Liked: Cleanliness, room comfort
Nearly there
Everything was perfect except missing a proper reception - most people struggled with entry and the key app does not work often. Also restricted access late evenings on weekends and have to use basement to enter - strange else all good and one can stay there as long as they are ready for the above . General quality was top!
Stayed 3 nights in Nov 2023
Response from Julie on 5 Dec 2023
Thank you for the feedback.Lovely to hear you had a great stay!

4/10 Poor

Jack

Liked: Cleanliness, room comfort
Unfinished apartments and construction noise
We stayed at the apartment during the October half-term. The building is pretty new and we'd seen from other reviews that guests who'd stayed had issues with construction work. We therefore got in touch beforehand to ask if work had finished - which we were told it was. Unfortunately, on two nights we were there it sounded like someone was fitting kitchens or new units from 11 pm to 3 am. I can understand the need to allow guests to stay at the apartment whilst some work still goes ahead, although clearly, not enough thought has gone into the best way of doing this. If there are unfinished apartments guests shouldn’t really be staying on the same floor as the work, let alone directly next door. And if there is work going ahead anyway, it absolutely shouldn’t be exclusively done during nighttime hours. Had the booking and administration team been upfront with us when I initially asked about potential construction we most likely wouldn’t have booked the apartment. We feel deceived as a result and it has spoiled the enjoyment of our trip. I have since contacted the apartment but after several emails back and forth with Julie and Jon, they have gone quiet.
Ladders left in stairwells
Unfitted light fixtures
Units to be constructed
Keys left in panels
Stayed 4 nights in Oct 2023
Response from Julie on 5 Dec 2023
Dear Jack.We are terribly sorry that you did not have a pleasant stay with us. The sound you talked about was checked by our maintenance team and security at night, but neither heard anything. Other guests have not complained either. As already explained, we do under no circumstances do any work at night. Or staff are in the building until 21:00, and the restaurant is open until 23:00.The constructions are done - some smaller tweaks are left, but nothing that affects the stay, nor do we distrube guest during their stay.

8/10 Good

Jee How

Travelled with partner
Good
Stayed 4 nights in Nov 2023
Response from Julie on 5 Dec 2023
Thank you!

10/10 Excellent

Lisa

Liked: Cleanliness, property conditions & facilities
Self catering. Warm place to wait and leave luggage while waiting to checkin. Issues using Bluetooth app for key took a bit of getting used to.
Stayed 6 nights in Nov 2023
Response from Julie on 5 Dec 2023
Thank you! Lovely to hear you liked the apartment. Have a great day!

10/10 Excellent

Jacqueline

Stayed 4 nights in Nov 2023
Response from Emma on 23 Jan 2024
Dear Jacqueline, Thank you kindly for the wonderful review! Have a nice day, and welcome back. Best regards, Vander Apartments

4/10 Poor

Manuel

Liked: Cleanliness
Stayed 3 nights in Nov 2023
Response from Skaret by Vander on 19 Nov 2023
Dear Manuel, Thank you for your review.

6/10 Okay

Miss

Liked: Cleanliness
Disliked: Room comfort
Bad check in, some rooms have no windows
The first room we were given had a window that looked into an internal courtyard with a sushi restaurant, where diners can see in. For a country with little winter sunlight this was awful. After complaining about the false advertising, as the listing showed windows, we were moved to a 2nd room with broken lights. Only our 3rd room worked as expected, but this second move move meant repacking and unpacking again. Check in was difficult - the payment website didn't update UI to say payment failed, so we thought we'd paid, but when we turned up and were trying to fix this issue the lack of check in desk made this tricky to sort out, and their website account was useless. Even on payment, the email with check in instructions didn't arrive! There were other couples confused by check in aswell. Honestly, don't bother booking, it's not worth the risk of ending up in a windowless room for days!
Stayed 3 nights in Nov 2023
Response from Thelma on 16 Nov 2023
Dear Miss Thank you for the honest review. Your feedback is highly appreciated and will help us to improve. It is unfortunate that you had to move three times. We will look into this matter in plenium. Hope you will stay with us your next stay in Tromø, to get a better impresson of us. Have a great day! Kindly regards Vander Apartments

8/10 Good

Susana

Liked: Amenities, property conditions & facilities
The information provided said that you will receive an email 24 hours before check in. The day of my check in, I had not received my email. I had to contact them and they said they would send it. I finally received the email at 2:59pm for a check in of 3pm. As I inspect the room, the bedding did not appear to be that clean as I found hairs on the sheets. Everything else was clean. Almost ran out of shampoo as it wasn’t refilled prior. The location was great. Next to a grocery store, shops and bus stops and within walking distance to the city center. My room faced the interior of the hotel so I had to keep the curtains closed at all times unless I wanted to watch the people across from me. It was surprisingly quiet as well despite having a room directly in front of the elevators. Breakfast was not good, I say not worth it. There is one person handling breakfast who is also responsible for cooking and cleaning. The food was mostly drying in the warmers and there wasn’t much options. Overall good location, even had a gym and laundry room, required reservation as there are only 3 machines.
Stayed 2 nights in Nov 2023
Response from Thelma on 15 Nov 2023
Dear Susana Thank you for the honest review. Happy to hear you where satified with location. We apologiez that the stay did not reach your exeptacion. We do take you feedback seriously, and will take this with us to improve. Despite the circumstances, we hope you choose to come back on your next visit in Oslo to get a better impression of us!Kindly Regards Vander Apartments

6/10 Okay

Sergio

Liked: Cleanliness, room comfort
Great place, some staff training needed.
The place was great. Location was perfect, the room was very comfortable and clean. My only issue was that the staff just barged in our room 1 day before our check out date. My girlfriend was half naked and instead of apologizing for the inconvenience they just said "checkout was at 11 am". After I explained our reservation was until the next day they left. Then the next day, while getting ready to check out early around 9 am (checkout is 11 am), they barged in again. This place is great, but definitely the staff needs some training on respecting guest privacy. Also our TV didn't work and despite sending messages and talking to the person in the front desk, nothing was fixed.
Stayed 4 nights in Oct 2023
Response from Smaila on 6 Nov 2023
Hello Sergio,thank you for much for taking your time and leaving a review for your stay. We do apologise for the discomfort that appareantly took place. It seems there was a miscommunication and that we misinterpreted your check-out date. We are also sorry that the TV did not work, we do our best to provide the best service, so we will ofcourse look into this and take your feedback into concideration.We appreciate your feedback and ofcourse hope to welcome you back again sometime, for a redeemed experience!

10/10 Excellent

Nohemí plaza Cuadrado

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Really good hotel. Really recommend it.
Stayed 5 nights in Oct 2023
Response from Skaret by Vander on 22 Oct 2023
Thank you for your wonderful review, Nohemi! We appreciate your effort. You are welcome back!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Place was perfect for a family, fully furnished kitchenette was very useful. A few pointers to make the stay better: 1. Consider including a microwave in the unit; 2. Have a firmer sofa bed for better sleep.
Stayed 5 nights in Oct 2023
Response from Julie on 17 Oct 2023
Thank you! Appreciate the feedback. Lovely to hear that you had a great stay with your familly. Welcome back!

8/10 Good

Doris

Stayed 4 nights in Oct 2023
Response from Julie on 17 Oct 2023
Thank you, Doris!

4/10 Poor

Darren

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The place is clearly run for the convenience of Vander/Bjorvika, and not with the guest in mind. Their limited office hours can cause some real headaches, as they did for me. If you can overlook the numerous shortcomings, those on a budget may enjoy their stay here.
Stayed 3 nights in Aug 2023
Response from Julie on 17 Oct 2023
We are very sorry to hear that you were not satisfied with your stay, and were not able to reach us between 9:00 and 21:00. We hope you had a nice time in Tromsø regardless.

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023
Response from Smaila on 2 Oct 2023
Thank you so much for the amazing review Sue!You are welcome back any time!

10/10 Excellent

Andrew

Liked: Cleanliness, room comfort
A great stay.
It was a very pleasant stay. One of the better places I've stayed across Norway. I highly recommend it to anyone, especially solo travellers looking for a central Tromso location that is safe and care free. They only trouble I had was picking up my keycard to get in after hours. That was not the place's fault, but rather google maps took me to the far side of the building from the dropbox. I had to circle the block to find it, but it wasn't that bad overall. Just be aware of it.
Stayed 3 nights in Sep 2023
Response from Smaila on 2 Oct 2023
Hi Andrew!We really appreciate you taking time our of your day to leave such a great review for your stay!We hope to be able to welcome you back again someday!

10/10 Excellent

MARCOS

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super convenient, great views, well-equipped kitchen, kind staff
Stayed 2 nights in Sep 2023
Response from Alina on 17 Sep 2023
Thank you for your wonderful review Marcos! You are welcome back.Best Regards, Skaret by Vander

4/10 Poor

Paulina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I am really disappointed because i booked something bigger i contacted them immediately but i was just ignored via expedia and e mail. I want my refund due to price-space differences please
Response from Smaila on 2 Oct 2023
Thank you for the review Paulina!We are sorry you did not experience the quick service we strive to provide. Pictures of the apartments are example pictures and on our website you can find questions and answers on our website, here you will find the size measurements of our apartments. Regarding refunds we always follow up this, so it would be great if you send us an e-mail regarding this and we will have a look at it at once!

10/10 Excellent

Marilyn

Liked: Cleanliness, amenities
Very Good. 😘
Stayed 2 nights in Aug 2023
Response from Smaila on 2 Oct 2023
Thank you so much Marilyn!Appreciate you leaving a review for your stay.Welcome back any time!

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Specially all appliances very convenience, excellent location, very clean
Stayed 4 nights in Aug 2023
Response from Smaila on 2 Oct 2023
Wow, I am glad to hear you enjoyed your stay Eduardo!Hope to welcome you back again!

10/10 Excellent

Karen

Stayed 3 nights in Jun 2023
Response from Julie on 3 Jul 2023
Thank you, Karen! Have a lovely summer, and welcome back!

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I stayed for eight nights in May/June 2023. The apartment is in a great place, within a five-minute walk of several bus lines and right next to a major supermarket. The ferry terminal and attractions are also close by. Everything is new and very clean; fridge, dishwasher, and stove/oven all worked great. Highly recommend!
Stayed 8 nights in May 2023
Response from Julie on 13 Jun 2023
Thank you Robert! Wonderful to hear you had a great stay with us. We hope to welcome you back!

8/10 Good

Parag

Travelled with family
Liked: Cleanliness, room comfort
Clean, value for money, central location in Tromso
- The sofa bed did not have a good support. It felt as if we were sinking towards each other. - There was very basic human presence at the reception during day hours. I guess it keeps costs down but sometimes you need help from someone who is local outside office hours. - there are no bins for throwing small amounts of recycling anywhere in the building. It was an overkill to put few luggage tags (paper) in one plastic bag for paper recycling and throw it in the main trash area. + great views from 8th floor (provided the weather is good) + newly refurbished / built. Everything is clean, modern, functional and fault free. Bathroom was very good. + location was great. The Coastal voyage port, Polaria and city centre were very close. Polar Museum was a little further away but less than 1k away. * luggage room is available but it is no manned. So it all works on trust and hope. * the kitchen has almost everything but there was no microwave oven
Stayed 2 nights in May 2023
Response from Julie on 13 Jun 2023
Thank you, Parag. Wonderful to see you had a nice time in Tromsø. Appreciate the feedback!

10/10 Excellent

Nitza M

Stayed 3 nights in May 2023
Response from Julie on 26 May 2023
Thank you! Hope we can welcome you again.