Tualatin hotel guide. Starwood Capital hotel in Tualatin, Portland

"Hotel looked beautiful upon arrival. Staff was rude and short. Rushed through check in without giving any information on amenities such as pool hours, parking, breakfast etc. went into room and it smelled horrid, like stale cigarette. No exhaust fan In bathroom. Breakfast was cold with minimal options"

"Clean room. However, the shampoo and conditioner containers in the shower were empty "

"Our experience at this hotel was very poor. From the moment we arrived, we encountered several issues with our room. The toilet was clogged, and even though we reported it, no one was sent to fix it. The only solution they offered was that if we needed to use the bathroom, we had to go down to the first floor. Additionally, the room was not clean. We found trash left behind by previous guests, which clearly shows a lack of proper housekeeping and hygiene. We also asked for a rollaway bed, and we were told that none were available. However, later we saw in the housekeeping area that they actually had many extra beds, at least around 20, but they simply refused to provide one to us. Overall, the service was very poor. There was a lack of customer care and no effort to resolve basic issues during our stay."

"Very clean. The staff very helpful. "

"The hotel was beautiful and perfection positioned so we could walk to the opera 1 block away. The staff was quick to assist. The main issue we had was not having a microwave in our room. Other than that minor inconvenience, it was beautiful and a pleasant experience."

"The breakfast was great, the staff and manager were accommodating and super nice! "

"It was probably nice at one point, but it needs a bit of a face lift, and the amenities and food offerings were slim."

"amazing place good location "

"Did not stay due to parking fees"