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"Hotel Shibari was absolutely incredible. Excellent location right in the middle of all the action but quiet on the property and peaceful. Included breakfast is glorious and ample. Cenote on site was lovely, outdoor small pool with swim up bar was fun and great for taking a dip late at night, jacuzzi was big and pleasant. Rooms are clean and spacious. Outdoor seating on private porch so enjoyable for morning coffee. Butler service was exceptionally helpful and the staff in general are totally on it. Spa service was a great set up - maybe not the most amazing massage I have ever gotten but they create a whole experience and think of all the details which was lovely. Yoga was excellent. I suppose if it’s important to you to be able to roll out of bed and go to the beach then you would want a beachside hotel (this is jungle side) but we were perfectly happy with utilizing the free access to the partner beach clubs and lounging at the cenote on off hours. In some ways it was nice to have access to multiple beach clubs because we got yo try a few free of charge with no minimum spend. Food in Tulum is crazy expensive heads up, this hotel was usual pricing for the area and quality was great."

"Just spent 6 days at Be Tulum and it was fantastic. The staff are friendly and every attentive and the hotel was immaculately well kept, even with the seaweed that is in season right now. Concierge service was great (ours was July and she took care of everything). Food was great too, and the atmosphere magical. Highly recommend! "

"Staff was very friendly and accommodating. Lots of restaurants and shopping within walking distance. Scooter rental right across the street. Super quiet. Overall great place!"

"Staff were excellent specially bartenders( Freddy and Jorge Louise )were very friendly Overall all workers were excellent Thanks we had amazing time"

"We loved our stay here! Friendly and helpful staff and such a beautiful property. Location is excellent- walkable to Tulum Center or a very quick taxi ride. Also very easy to get an affordable taxi to the beach areas. We also both got a relax massage during our stay here and really enjoyed it. Definitely recommend and we are actually looking to come back sometime in the future. "

"Great stay! The staff were amazing and the food selections were delicious. We got to meet one of the chefs and it was a great experience to be able to thank him for the meal. Would definitely stay here again. "

"This is a very well operated Hotel. Easy access to all Tulum has to offer without the inconvenience of the beach road Hotels. I have stayed in most of the 4 to 5 star Hotels in Tulum over the past 20 years and prefer the Aloft. Its a very friendly Hotel that you can really enjoy with all the restaurants and shops within walking distance. I will be returning to Tulum again shortly and will again stay at the Aloft ."

"The property is beautiful, and the staff goes above and beyond to accommodate any small or large request. I will be back. "

"The staff.. At the beach Karen was amazing ,the service along with the human touch, and the same thing with Angel the waiter at the Patio Restaurant. Im definitely going back. "