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"We had two suites. The air conditioning didn’t work until the day after we got there. We were told that this was city policy, they were ‘not allowed” to turn on the AC until a certain date. Never heard of something like that! And then when it did work, it could not be put on during the day. At 6AM it went off by itself. To be honest, In a 5 star hotel to be told this, I was embarrassed for them. I must say that the personnel at the reception were as nice could be. As for breakfast, best not get there a minute past 10:30 in the morning, they’ve already shut down the buffet. That’s not very hospitable. Otherwise, a nice hotel in the center of Torino. Fix those things and it would be top-notch!"

"Very good breakfast buffet."

"Extremely accommodating front desk"

"We were greeted at the door by Andrea, whose care was carried on by Pasquale - excellent service. Tatiana, at the front desk was equally efficient and gracious. The food service, after our first day anticipated our needs. Francesca led the breakfast service."

"Great location"

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"Lovely hotel, very comfortable, clean, good room service and staff very helpful. Within walking distance of historic centre and opposite train station for metro and longer journeys. We were glad we picked this hotel in Turin. It contributed to our enjoyment of the holiday. Would feel happy making a return visit."

"Comfy and clean room, only stayed overnight, very convenient for train station to Turin airport. "

"Lovely staff, but experience spoiled by the fact it feels like you have to pay extra for everything e.g. entrance to spa, water in the room, breakfast. We never managed to get the WiFi in the room sorted - I wonder if it’s linked to the push to sign up for Hilton Honors?"