Apartments in Umm al-Quwain Emirate

"Not Family Friendly, Extremely Poor Experience I wish I could give negative ratings. Even one star feels too generous. I traveled with my family, including my parents and 1-year-old child. I specifically chose this hotel and paid extra for a suite with kitchen facilities so we could comfortably prepare meals for our child. This decision turned out to be a mistake. At check-in, we waited 3 hours past the official time with no queue management. Guests arriving after us were given rooms first. Despite informing them we had a young child and had traveled internationally, there was no urgency. We missed our planned evening. We had requested adjacent rooms in advance but were given rooms on different floors without notice. This made things very difficult with a toddler. The key card system was a mess. Only two cards were given for two rooms, and elevator access required them. When we requested another card, one of the existing cards was silently deactivated, causing repeated issues and multiple trips to reception. Extra beds promised in the booking were not provided at check-in. Several essential amenities didn’t work: * Washing machine * Intercom * Power outlets * Stove We had to repeatedly follow up with multiple departments. It felt like we were managing the hotel ourselves. Because of the power and stove issues, we couldn’t prepare food for our child. Even heating water was delayed by over 3 hours, which was extremely stressful. "

"Excellent"

"It was good to stay and location was peaceful We took 3 rooms all inclusive but to our disappointment apart feom breakfast quality of food and options in lunch and dinner were extremely low quality, reused beef on other night. Might not go for all inclusive as this does not worth the price."

"bad service dirty and old property unpolite stuff never ever recommended wors experience ever "

"Good "

"I had an absolutely wonderful stay at this hotel. From the moment I arrived, everything exceeded my expectations. The property itself is beautifully maintained, with elegant rooms, excellent facilities, and a very relaxing atmosphere. What truly made my experience exceptional was the service. A special thanks to Nour at the check-in desk, she was incredibly professional, welcoming, and genuinely helpful. She made the whole arrival process smooth and pleasant, taking the time to ensure everything was perfect and answering all my questions with a smile. The staff overall were attentive and courteous, always ready to assist with anything I needed. It’s clear that customer satisfaction is a top priority here. The hotel is also perfect for families, offering plenty of facilities to keep kids entertained and happy throughout the stay, which made it even more enjoyable and stress-free. I highly recommend this hotel to anyone looking for a luxurious and comfortable stay. I will definitely be coming back!"

"Fabulous breakfast, polite staff, large rooms, great adult pool and super gym"

"GOOD"

"The Best customer service specialty from gentlemen Me. Ahmed he was fantastic thank you appreciate your effort "