Upper Grand Lagoon hotel guide. Wyndham Holiday Ownership hotel in Upper Grand Lagoon, Panama City Beach

"Staff was good, we had an added charge, parking of $15 @day was added. Total $90 plus not told about the credit card fee, and booking earlier, did not help, still was overcharged for the Friday stay, we did not book Saturday the last night because they inflated the room cost, because of bike week. We came last year, no parking charge. Will not stay again if they continue to charge for parking, and over chharge. It was nearly $200 for that Friday, we woukd have stay Saturday night if not for that."

"The front desk employee at check in acted liked she hated her job. We are very easy going and talkative but she just barely said a word back. Then we got to the room, the floor was absolutely disgusting and the toilet constantly ran, could hear it even with the bathroom door closed. We just wore shoes the whole time in the room. The shower and tub had mold everywhere, definitely needs replaced. The walls seem paper thin, every noise is so loud. Our floor sounded like a kennel with how many dogs were constantly barking. We barely got any sleep. The price was great but you definitely get what you pay for."

"The room was okay for the price.Some remodeling would help, but then the room would cost more. Very nice spot on the beach but most tourists want to stay on Front Beach Road. I prefer this location. It is near the best restaurants on the beach and the state park. It also provides a quick exit for those heading northeast to go home. "

"Rooms were very clean and staff was efficient "

"the room was musky, there were roaches in room 229. the bathtub was cracked and rusted around the drain. there was a drain clog, or backup in courtyard in front of my room, that smelled. "

"Very noisy hotel. Harley Davidson motorcycles cruised the streets until past midnight every night, creating a lot of noise and making it impossible to sleep. I've stayed at hotels at the end of an airport runway that were not as loud. The hotel needs to put up concrete walls at the edge of the property to deflect the noise, or install triple-glazed windows."

"Steps from the beach. Loved the pool"

"I stay here every year, usually 2x a year, with my family. Weve always loved it, but since By the Sea Resorts bought Palmetto Inn too, it seems to slowly be going down. The staff is great. The room was clean. Really the only issue was that the mattresses absolutely suck. The pillows were equally as horrible & uncomfortable. Im unsure what happened, as the beds were great even as recently as October 2025. And as much as they've raised their prices, a decent bed & pillows shouldny be too much to ask for. The coffee is awful & so weak, I barely knew it was coffee. Only half the cable channels worked, the remote only worked the volume. Please fix the bed problems. Everyone will benefit from it."

"The parking across the property is very convenient; however, it would be helpful to include a note in the reservation indicating that it costs $20. The same applies to the beach tent service. The third-party provider delivered excellent, five-star service, but I believe it would be good practice to include the cost of this service in the reservation details. That way, guests can be fully prepared in advance."