Search Castles in Upstate New York

"No shampoo or conditioner in shower. Shower had mold. Found a bag of personal items in a drawer."

"the hotel is nice"

"Room could have been better. Pillow covers were smelling of smoke "

"Excellent room and great location "

"Tried to check in early - completely understanding that our room might not be ready - but have often been able to at many places - so we asked The staff at the desk were downright rude & dismissive and as far away from “customer service language” as any place we’ve EVER stayed! Simply unacceptable and even though the later evening staff were different & friendly & welcoming - this experience forever affects my ratings. I would not return here - nor would I ever recommend it to others."

"Fast internet, found a hair under the covers on one of the beds. Comfortable sleep, very close to hotel and quick shuttle service when needed"

"Great"

"The hotel is very large and the parking lot is very busy because it is also for a restaurant and for leaving vehicles for an airplane trip. Finding a space is a challenge. The room was very well maintained and functional. The sheets and quit were fine. The people at the desk were helpful. They have a map of the place available and I needed it. The lack of breakfast, both free and pay, means that I bought what I needed at a supermarket and I suppose Uber Eats is a solution. I would stay again. The price was fair and cancellation policy had no tricks. And there is no resort charge. We were traveling on Amtrak at Depew station, which is farther than the airport and the hotel shuttle doesn't include the Amtrak station. But the train station has plenty of free parking so we parked there and went on our train trip. "

"Fast "