Artisan Family Hotels And Resorts Playa Esmeralda

Property class: 3.5

Choose dates to view prices

Located close to Chachalacas Beach, Artisan Family Hotels And Resorts Playa Esmeralda provides a marina, a nightclub and a swim-up bar. Treat yourself to a manicure/pedicure, hydrotherapy or a massage at the on-site spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Mexican cuisine. Enjoy the gym, as well as activities, such as volleyball and waterskiing. In addition to a poolside bar and a corner/local shop, guests can connect to free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is Rp1.128.971
Rp1.332.185 total
includes taxes & fees
12 Nov - 13 Nov

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Premium Suite

A modern hotel room with a large bed, wooden wardrobe, bedside tables, and a nightstand.

Premium Suite

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Double Room

A hotel room with two beds, a wooden cabinet, a ceiling fan, and a door.

Deluxe Double Room

8.4 out of 10
Very good
(9 reviews)
  • Garden view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Junior Double Room

A modern hotel room with two beds, a large window, and a ceiling fan.

Junior Double Room

  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Standard Room

A hotel room with a large bed, a bedside table, a nightstand, and a wall-mounted telephone.

Standard Room

7.4 out of 10
Good
(6 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

View all photos for Deluxe Double Room Single Use

A modern hotel room with a large bed, a desk, a chair, and a balcony with a view.

Deluxe Double Room Single Use

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Standard Double Room

A hotel room with two beds, a ceiling fan, a small table, and a door.

Standard Double Room

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Junior Suite, Garden View

A modern hotel room with a large bed, a nightstand, a desk, and a view of a stone wall and greenery outside.

Junior Suite, Garden View

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a desk with a lamp, a ceiling fan, a large window, and a view of the outside.

Standard Room, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Grand Suite, Ocean View

A hotel room with two beds, a large window with a view of the ocean, a ceiling fan, and a stone-patterned wall.

Grand Suite, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Junior Suite, Ocean View

A hotel room with a large bed, a desk, a TV, and a view of the ocean.

Junior Suite, Ocean View

  • Ocean view
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Senior Suite

A hotel room with a large bed, two nightstands, a wooden headboard, and wall-mounted light fixtures.

Senior Suite

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Elite Suite, 2 Double Beds

A hotel room with two beds, a small table, wicker chairs, a potted plant, and a large window with a view of greenery.

Elite Suite, 2 Double Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet
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About the area

Located in Úrsulo Galván, Artisan Family Hotels And Resorts Playa Esmeralda is in a regional park and on the waterfront. Zócalo and San Juan de Ulua Castle are notable landmarks, and the area's natural beauty can be seen at Chachalacas Beach and Chachalacas Dunes. Veracruz Harbour and Malecón de Veracruz are two other places to visit that come recommended. Visit our Playa Chachalacas travel guide
View more Resorts in Playa Chachalacas
Map
Saenz de la Pena S/N Zona El Cocal, Úrsulo Galván, VER, 91666

What's nearby

  • A coastal landscape with undulating sand dunes, a beach, and sparse vegetation.
    Chachalacas Beach
    7 min drive - 2.7 km
  • A historic fort with a bell tower, a ramp leading to the entrance, and a calm sea in the background.
    Veracruz Harbour
    51 min drive - 54.1 km
  • A large open plaza with a historic building featuring a clock tower and a tall modern structure with a sloped roof.
    Malecón de Veracruz
    55 min drive - 55.2 km
  • A historic plaza with colonial architecture, palm trees, and a prominent church tower.
    Zócalo
    56 min drive - 55.5 km
  • A historic fort with a bridge over water, reflecting the structure and a building in the background.
    San Juan de Ulua Castle
    56 min drive - 55.2 km

Getting around

  • Veracruz, Veracruz (VER-General Heriberto Jara Intl.)
    83 min drive

Restaurants

  • Riverside
    11 min drive
  • La Higuera Blanca
    14 min drive
  • El Sabor de Chachalacas
    5 min drive
  • Restaurante Juanita's
    4 min drive
  • Magno Restaurante
    14 min drive

About this property

Artisan Family Hotels And Resorts Playa Esmeralda

  • Family-friendly resort near Chachalacas Beach
  • Located close to Chachalacas Dunes, Artisan Family Hotels And Resorts Playa Esmeralda provides a marina, a nightclub and a swim-up bar. Indulge in a manicure/pedicure, hydrotherapy and a massage at the on-site spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Mexican cuisine. Enjoy the gym, as well as activities, such as volleyball and waterskiing. Stay connected with free in-room WiFi, and guests can find other amenities, such as a poolside bar and a corner/local shop.
  • Additional perks include:
    • An indoor pool and an outdoor pool, along with sunloungers, pool umbrellas and a swim-up bar
    • Cooked-to-order breakfast (surcharge), an outdoor tennis court and a ballroom
    • Massage treatment rooms, multilingual staff and beach umbrellas
    • Luggage storage, smoke-free property and a billiards/pool table
  • Room features
  • All 50 individually furnished rooms have thoughtful touches such as laptop-friendly workspaces and air conditioning, in addition to amenities such as late-night room service and free WiFi.
  • More conveniences in all rooms include:
    • Bathrooms with free toiletries and hairdryers
    • 40-inch HDTVs with digital channels and DVD players
    • Free infant beds, ceiling fans and daily housekeeping

Similar properties

A large resort with a swimming pool, a thatched-roof structure, and a large building with multiple windows.
Riverside Hotel Chachalacas
Úrsulo Galván
  • Pool
  • Breakfast included
  • Kids’ pool
  • Parking included
8.6 out of 10, Excellent, 128 reviews
The price is Rp1.427.503
Rp1.688.736 total
includes taxes & fees
26 Oct - 27 Oct
Riverside Hotel Chachalacas
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Frequently asked questions

Does Artisan Family Hotels And Resorts Playa Esmeralda have a pool?

Yes, this property has an indoor pool and an outdoor pool. Pool access is from 9:00 AM to 9:00 PM.

How much does it cost to stay at Artisan Family Hotels And Resorts Playa Esmeralda?

As of 25 Oct 2026, prices found for a 1-night stay for 2 adults at Artisan Family Hotels And Resorts Playa Esmeralda on 12 Nov 2026 start from Rp1.128.971, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Artisan Family Hotels And Resorts Playa Esmeralda pet-friendly?

No, pets are not allowed at this property.

How much is parking at Artisan Family Hotels And Resorts Playa Esmeralda?

There is free parking nearby.

What time is check-in at Artisan Family Hotels And Resorts Playa Esmeralda?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Artisan Family Hotels And Resorts Playa Esmeralda?

Checkout is at noon.

Where is Artisan Family Hotels And Resorts Playa Esmeralda located?

Located on the waterfront, this family-friendly resort is 1.2 mi (2 km) from Chachalacas Beach and 11.5 mi (18.6 km) from Chachalacas Dunes. Veracruz Harbour and Zócalo are also within 32 mi (52 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Artisan Family Hotels And Resorts Playa Esmeralda Reviews

8.2

Very good

8.4

Cleanliness

8.2

Location

8.4

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 328 out of 730 reviews
Rating 8 - Good. 217 out of 730 reviews
Rating 6 - Okay. 94 out of 730 reviews
Rating 4 - Poor. 54 out of 730 reviews
Rating 2 - Terrible. 37 out of 730 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a wonderful stay here. The staff was incredibly friendly and very accommodating to us. We had to add a guest last minute and it was a very quick process. We booked services with the spa, which were also wonderful and easy to book. The pool and beach areas are very well maintained and very picturesque. We also got to use the mini golf course, which the front desk staff provided equipment for.This is a very reasonably priced hotel in a very nice area. I would absolutely stay here again.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality location, incredibly helpful staff . Absolutely zero complaints. Restaurant food is great.
Stayed 3 nights in Oct 2025
Verified review

6/10 Okay

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
At first I was assigned an awful room which did not match the details of what I paid for when I made my reservation. Our front desk host claimed reservations coming from apps like this one, are assigned rooms randomly and they cannot change it manually... so he was "nice enough" to have his manager approve to move us to the room we paid for... everything else was okay. They need new towels, all the property could use some maintenance... the mini-golf course is fun and needs serious maintenance as well.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good service

Hi 👋 the waiter Francesco was great . He spoke very good English and helped us a lot .
Stayed 3 nights in Jan 2024
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities
Not really worth the price what they charge for the room. Water pressure in the shower was poor, warm water was not really there. Aircon was super loud with rattling noise. Even when we mentioned, nothing changed. From early in the morning they played loud music next to the room and were talking loud. Not really a long and good sleep. Think there are cheaper and better hotels around this one. Wouldnt come back for that money....
Stayed 2 nights in Oct 2024
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room #1000 was ok in cleanliness but it was very noisy. Room check-in is strictly enforce at 15:00 no exceptions I notice everyone was asked ro wait. I extended an extra night and did reservation with orbitz app. The hotel moved me from previous room because they said it wasnt the same category? Despite hotel was empty on a Monday. When We arrived on Friday the hotel was very busy on all the amenities (beach, pool, hammock & paybeds) due to overselling day passes. Pool towels need to be checkout with official ID. The staff was not very helpful and even had attitudes. Restaurant food was good. I would come back
Stayed 1 night in Feb 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived in the evening and the first thing they did when we arrived was charge us another 2300 pesos for the same exact room that we already booked and paid for. Due to the late hour, there was no choice but to pay it so we could go to sleep. For that reason alone, the review is 1 star, but it doesn’t end there. The description of the room said partial ocean view but if we opened the curtains all we could see was people at the pool looking INTO OUR ROOM because they put us on the ground level. As for the restaurant, I waited over 40 minutes for food that was unremarkable. It was half as good and double the price compared with the other local restaurants in the area. Go literally anywhere else for food. The beach was nice and there were other nice amenities and events, but it was not enough to compensate for the feeling that they were just making up rules and policies to ask us for more money.
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
It was a nice area on the beach. The facilities were dated a bit run down, but overall good
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, super recomendable!!
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No lo use
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that they need to increase, is the fumigation, a lot of mosquitos make my stay not complete pleasant.
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Able to check in very early. 10.30!! Poor food choice in restaurant & wine too expensive
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
It was really loud, people were yelling and playing really loud music until almost 5AM.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness
Ok
Stayed 1 night in Apr 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención del hotel es grosera, no me dieron la habitación correcta y no quisieron hacer el ajuste, mala experiencia deja en muy mal a Expedia, trataron de decirme que no reservará por la app sino directo con ellos The hotel service is rude, they did not give me the correct room and they refused to make the adjustment, bad experience reflects poorly on Expedia, they tried to tell me not to book through the app but directly with them.
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities

Lame operations, decent location

The worst experience, this property needs an operations manager ASAP. The hotel is located in the beach and the entire time the restaurant did not have fish, sea food or local traditional cuisine, as advertised. Waiters were clueless of missing items and wasted valuable time to tell me they did not have food. Could not even make a salad or club sandwich. There wasn't a bar at the sky bar, wait times were insane. The room did not have towels and had to wait 3 hours and chase the staff to get some clean towels. I asked to talk to the manager and that person is absent. No one paid attention to my situation. The worst: door key did not work and doorknob had to be replaced by slow maintenance personnel. The spa was dirty. Simply horrible from beginning to wnd
Stayed 2 nights in May 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
La habitación nada que ver con la imágenes que tienen publicadas en expedía, cuando hice notoria mi inconformidad, solo me dijeron que las imágenes las administraba Expedía, que el hotel no tenía ninguna responsabilidad sobre las mismas, en pocas palabras, publicidad engañosa
Stayed 2 nights in Oct 2026
Verified review

6/10 Okay

Liked: Staff & service
Es importante que le den mantenimiento al hotel, la regadera es vieja, tarda mucho para salir el agua caliente y sale poca agua; hay accesorios en las habitaciones que ya comienzan a verse viejos; finalmente una de las cobijas apestaba; la atención del personal es buena, pero deben dar el mantenimiento a todo los detalles.
Stayed 2 nights in Oct 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel sin mantenimiento. El personal muy dispuesto a apoyarte en todo momento.
Stayed 2 nights in Oct 2026