2/10 Terrible
William
Travelled with family
14 Jun 2024
Disliked: Cleanliness, property conditions & facilities
The first room we were assigned was very dirty. The bedspreads were filthy and the floor was dirty and need to be vacuumed. The front desk clerk was nice and gave us a different room. But that one also turned out to have filthy bedspreads. Those facts on top of the fact that the hotel smelled bad caused us to leave without spending the night. The front desk clerk came upstairs and saw both rooms and agreed they were dirty and unacceptable. She was friendly and professional but could not issue a refund because we booked the room through a 3rd party instead of directly with the hotel. She left a message for the manager to call me the next day. I called and left messages for the manager multiple times over the next couple of days. The manager never called me even though the desk clerk said she would give the manager my messages.
I would never stay here and can’t believe the positive ratings I have seen.
William
Stayed 1 night in Jun 2024