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Reviews of GHL Hotel Grand Villavicencio

3.5 out of 5
GHL Hotel Grand Villavicencio
Carrera 39 C No 19C - 15, Villavicencio, Meta

Reviews

8.8

Excellent

Rating 10 - Excellent. 240 out of 426 reviews" "
Rating 8 - Good. 130 out of 426 reviews" "
Rating 6 - Okay. 28 out of 426 reviews" "
Rating 4 - Poor. 15 out of 426 reviews" "
Rating 2 - Terrible. 13 out of 426 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

RICARDO, Laredo

Liked: Cleanliness, staff & service, property conditions & facilities
The staff, facilities are great and also management always attends to your needs 24/7
Stayed 4 nights in May 2024

6/10 Okay

April, Clearwater

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything great but the AC
Stayed 1 night in May 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 2 nights in May 2024

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Feb 2024
Response from James Mendoza on 1 May 2024
Apreciado Señor Allan,Gracias por dejarnos su calificación, es gratificante saber que su estadía con nosotros fue de su agrado.Esperamos contar con su visita en una próxima ocasión, esta es su casa.Cordialmente,Ana Claudia GutiérrezGerente General

4/10 Poor

Jerry, Winter Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Disappointed as this is the second time I have had to pay extra money at the front desk because I used Expedia they charged me an additional $100 upon arrival. They stated it was because I didn’t pay taxes for the room.
Stayed 3 nights in Apr 2024
Response from James Mendoza on 1 May 2024
Apreciado Señor Jerry,Gracias por dejarnos su calificación, para nosotros es muy importante conocer la percepción que tuvo de nuestro servicio,Por favor, compártanos al interno su confirmación de reserva para verificar la situación,Cordialmente,Ana Claudia GutiérrezGerente General

10/10 Excellent

joe

Stayed 1 night in Mar 2024
Response from James Mendoza on 1 Apr 2024
Apreciado Señor Sanabria,Queremos agradecerle por su excelente calificación del servicio recibido en nuestro GHL Hotel Grand Villavicencio.Esperamos contar nuevamente con su visita,Cordialmente,Ana Claudia GutiérrezGerente General

6/10 Okay

Scott

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2024
Response from James Mendoza on 5 Mar 2024
Apreciado Señor Scott,Muchas gracias por compartirnos su calificación del servicio recibido,Esperamos nos visite pronto,Cordialmente,Ana Claudia Gutiérrez Gerente General

8/10 Good

robert

Stayed 1 night in Jan 2024
Response from James Mendoza on 26 Jan 2024
Apreciado Señor Robert,De antemano queremos agradecerle por tomarse su tiempo y dejarnos su valiosa calificación.Esperamos nos visite nuevamente,Cordialmente,Ana Claudia GutiérrezGerente General

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from James Mendoza on 26 Jan 2024
Apreciado Señor Luis,Muchas gracias por compartirnos su calificación del servicio recibido,Esperamos nos visite pronto,Cordialmente,Ana Claudia Gutiérrez Gerente General

2/10 Terrible

Alejandro, Miami beach

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Upon arrival i was told by the very rude front desk person i would have to pay the taxes because i didnt appear as a tourist "in their system". I told the man i had entered the country to visit as a tourist that is impossible. It was my 4th day in the country and i had stayed in other hotels and was never told this. He didnt care and in a very condecending manner told me i had to pay. Well i did and later while looking at my passport i see the immigration stamp with the letters RT which is the tourist permit. I go back down show it to another rude and condecending front desk person and he tells me hmmm i wonder how that got there because my coworker told me he had not seen that. I asked him sir are you implying i am trying to somehow cheat you?? Most ridiculous thing ive ever encountered in my many years of travel around the world. Reluctantly they reimbursed my tax payment. Would strongly recommed you stay at Hotel Estelar down the road much nicer place and infinitely better service. My friend who lives there told them they should be ashamed and that she will make sure to never have anyone visiting stay there again!!!
Stayed 1 night in Jan 2024
Response from James Mendoza on 26 Jan 2024
Apreciado Señor Ferro,Queremos agradecerle por su calificación del servicio recibido en nuestro Hotel Grand Villavicencio.Muchas gracias por sus comentarios, lamentamos mucho los inconvenientes presentados, ofrecemos las más sinceras disculpas, nuestra jefe de área fue puesta en conocimiento de lo sucedido para su respectiva verificación y aplicación de correctivos.Lo esperamos en una próxima ocasión.Cordialmente,Ana Claudia GutiérrezGerente General

10/10 Excellent

Karen

Stayed 3 nights in Dec 2023
Response from James Mendoza on 26 Jan 2024
Apreciada Señora Karen,Queremos agradecerle por su excelente calificación del servicio recibido en nuestro GHL Hotel Grand Villavicencio.Esperamos contar nuevamente con su visita,Cordialmente,Ana Claudia GutiérrezGerente General

8/10 Good

Dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at the GHL Hotel Grand Villavicencio. The hotel was clean and well-maintained, and the room was spacious, cozy and comfortable. The air conditioning was efficient and much needed in this hot region of Colombia. Parking was easy and hassle-free. Breakfast was delicious and served on the top floor with panoramic views of the city. The staff were friendly and spoke good English. I would definitely recommend this hotel to anyone visiting Villavicencio.
Stayed 1 night in Dec 2023
Response from James Mendoza on 6 Jan 2024
Dear Mr James,Thanks so much for rating us with the service you received.We hope you will visit us again. Kind regards,Ana Claudia GutiérrezGeneral Manager

8/10 Good

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Older property but still nice
Stayed 3 nights in Dec 2023
Response from James Mendoza on 6 Jan 2024
Apreciada Señora Judy,Muchas gracias por compartirnos su calificación del servicio recibido,Esperamos nos visite pronto,Cordialmente,Ana Claudia Gutiérrez Gerente General

8/10 Good

Manolo

Stayed 3 nights in Dec 2023
Response from James Mendoza on 6 Jan 2024
Apreciado Señor Manolo,Muchas gracias por compartirnos su calificación del servicio recibido,Esperamos nos visite pronto,Cordialmente,Ana Claudia Gutiérrez Gerente General

6/10 Okay

Franck

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place, but I will not stay there again.
Stayed 8 nights in Sep 2023
Response from James Mendoza on 9 Dec 2023
Dear Mr Franck,Thanks so much for rating us with the service you received.Kind regards,Ana Claudia GutierrezGeneral Manager

4/10 Poor

Brian

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Aside for the rooms, there was no air condition. Eating and walking to and from my room was complete torture as I was dripping sweat. The staff was very invasive to peoples personal life. Staring non stop and hawking my every conversion and simple social time. Having a guest to visit me and not even stay overnight was like bloody murder. I stayed alone all the way in a different country so my friend who moved there from America would come and visit me.
Stayed 8 nights in Nov 2023
Response from James Mendoza on 9 Dec 2023
Dear Mr Brian,Thanks so much for rating us with the service you received.We offer our most sincere apologies for the inconvenience caused,Kind regards,Ana Claudia GutiérrezGeneral Manager

8/10 Good

rod

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2023
Response from James Mendoza on 9 Dec 2023
Apreciado Señor Rodrigo,De antemano queremos agradecerle por tomarse su tiempo y dejarnos su valiosa calificación.Esperamos nos visite nuevamente,Cordialmente,Ana Claudia GutiérrezGerente General

10/10 Excellent

Denneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service rendered by personnel.
Stayed 9 nights in Oct 2023
Response from James Mendoza on 2 Nov 2023
Dear Denneth,Thanks so much for rating us with the service you received.We hope you will visit us again. Kind regards,Ana Claudia GutiérrezGeneral Manager

10/10 Excellent

Keitel

Stayed 3 nights in Oct 2023
Response from James Mendoza on 18 Oct 2023
Apreciado Señor Keitel,Muchas gracias por tomarse su tiempo y compartirnos su valiosa calificación,Esperamos nos visite pronto,Cordialmente,Ana Claudia GutiérrezGerente General

10/10 Excellent

julian

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
very clean and specious. excellent breakfast and pool an d steam room
Stayed 2 nights in Oct 2023
Response from James Mendoza on 10 Oct 2023
Apreciado Señor Julián,Gracias por dejarnos su calificación, para nosotros es muy importante conocer la percepción que tuvo de nuestro servicio,Lo esperamos en una próxima ocasión,Cordialmente,Ana Claudia GutiérrezGerente General

10/10 Excellent

Rodrigo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was big But the tv to small
Stayed 1 night in Sep 2023
Response from James Mendoza on 10 Oct 2023
Apreciado Señor Rodrigo,Para nosotros es muy importante conocer su experiencia en nuestro Hotel, gracias por dejarnos su excelente calificación y comentarios,Esperamos nos visite pronto,Cordialmente,Ana Claudia GutiérrezGerente General

10/10 Excellent

Gary, Portland

Stayed 1 night in Sep 2023
Response from James Mendoza on 2 Nov 2023
Apreciado Gary,Muchas gracias por compartirnos su calificación del servicio recibido,Esperamos nos visite pronto,Cordialmente,Ana Claudia Gutiérrez Gerente General

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from James Mendoza on 10 Oct 2023
Apreciada Señora Edith,De antemano queremos agradecerle por tomarse su tiempo y dejarnos su valiosa calificación.Esperamos nos visite nuevamente,Cordialmente,Ana Claudia GutiérrezGerente General

8/10 Good

Brayan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from James Mendoza on 10 Oct 2023
Apreciado Señor Brayan,Muchas gracias por tomarse su tiempo y compartirnos su valiosa calificación,Esperamos nos visite pronto,Cordialmente,Ana Claudia GutiérrezGerente General

10/10 Excellent

Kevin

Liked: Cleanliness
Stayed 4 nights in Aug 2023
Response from James Mendoza on 10 Oct 2023
Apreciado Señor Kevin,Para nosotros es gratificante recibir su valiosa calificación, gracias por preferirnos,Esperamos nos visite nuevamente,Cordialmente,Ana Claudia GutiérrezGerente General

10/10 Excellent

Jose, SARASOTA

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was top notch, nice and modern hotel
Stayed 2 nights in Jun 2023
Response from James Mendoza on 6 Sep 2023
Dear Jose,Thank you so much for rating us with the service you received, We hope you will visit us again. Kind regards,Ana Claudia GutiérrezGeneral Manager

10/10 Excellent

Denneth

Liked: Cleanliness, staff & service, property conditions & facilities
Overall excellent service and value for your money.
Stayed 7 nights in Jul 2023
Response from Ana Claudia Gutiérrez on 27 Jul 2023
Dear Denneth.Thanks so much for rating us with the service you received.We hope you will visit us again. Kind regards,Ana Claudia GutierrezGeneral Manager

8/10 Good

EDUARDO, NEWCASTLE UPON TYNE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A good hotel in the middle of town with good facilities and close to major shopping malls. Good price for it's category and good service. Very good overall.
Stayed 2 nights in Jul 2023
Response from James Mendoza on 27 Jul 2023
Estimado señor Eduardo, reciba un cordial saludo de todos los funcionarios del GHL Hotel Grand Villavicencio,Queremos agradecerle por haberse tomado el tiempo para evaluar su satisfacción con el servicio recibido durante su última visita a nuestro hotel.Recuerde que siempre tendremos nuestras puertas abiertas en Villavicencio,Cordialmente,James MendozaCoordinador de servicio al huéspedM: calidad.grandhotel@ghlhoteles.com+57 3183585369

10/10 Excellent

JUAN CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was ok.
Stayed 1 night in Jul 2023
Response from Ana Claudia Gutiérrez on 11 Jul 2023
Apreciado Señor Juan Carlos,Para nosotros es gratificante recibir su valiosa calificación, gracias por preferirnos,Esperamos nos visite nuevamente,Cordialmente,Ana Claudia GutiérrezGerente General

10/10 Excellent

joshua

Liked: Staff & service, property conditions & facilities
very nice attention to detail
Stayed 4 nights in May 2023
Response from Ana Claudia Gutiérrez on 1 Jun 2023
Apreciado Señor Joshua,Queremos agradecerle por su excelente calificación del servicio recibido en nuestro GHL Hotel Grand Villavicencio.Esperamos nos visite nuevamente en nuestra ciudad.Cordialmente,Ana Claudia Gutiérrez Gerente General

10/10 Excellent

Cary

Liked: Cleanliness, staff & service, property conditions & facilities
Upstairs, there’s a swimming pool in the dining area. Food is amazing. I do not exaggerate of eating in four and five star restaurants in many places of the world. The service, the presentation, quality of the food and its preparation. Excellent. It’s beautiful up on the roof of the swimming pool. Very enjoyable to have a spa. It’s a great place.
Stayed 2 nights in May 2023
Response from Ana Claudia Gutiérrez on 1 Jun 2023
Dear Cary,Thanks so much for rating us with the service you received.We hope you will visit us againg. Kind regards,Ana Claudia GutiérrezGeneral Manager

4/10 Poor

Eric

Disliked: Staff & service
Stayed 1 night in Apr 2023
Response from Ana Claudia Gutiérrez on 1 Jun 2023
Apreciado Señor Eric,De antemano queremos agradecerle por tomarse su tiempo y dejarnos su valiosa calificación.Esperamos nos visite nuevamente en nuestra ciudad.Cordialmente,Ana Claudia GutiérrezGerente General

4/10 Poor

Alexandro

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
A horror show
The hotel presents itself well at first, until you get into the room. I had gotten a balcony suite and oh my god the horror that the room was. almost 0 light, horrible mattress and pillows, towel that were either overused and broken or dirty, the balcony facing on a horrible warehouse looking building and all dirty. Definitely would not go back
Stayed 1 night in Apr 2023
Response from Ana Claudia Gutiérrez on 18 Apr 2023
Dear Alexandro,Thanks so much for rating us with the service you received.Thank you very much for leaving us your comment; it is of great importance in our process of continuous improvement,Kind regards,Ana Claudia GutiérrezGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a good time!Excelent food.we will back defi
Stayed 1 night in Mar 2023
Response from Ana Claudia Gutiérrez on 28 Mar 2023
Dear Guest,Thanks so much for rating us with the service you received.We hope you will visit us againg. Kind regards,

10/10 Excellent

Kawtar El

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, safe, with all amenities. Staff very friendly
Stayed 4 nights in Mar 2023
Response from Ana Claudia Gutiérrez on 28 Mar 2023
Dear Kawtar,Thanks so much for rating us with the service you received.We hope you will visit us againg. Kind regards,

10/10 Excellent

Efrain

Stayed 1 night in Mar 2023
Response from Ana Claudia Gutiérrez on 16 Mar 2023
Apreciado Señor Efraín,Para nosotros es gratificante recibir su valiosa calificación, gracias por preferirnos.Esperamos nos visite nuevamente en nuestra ciudad,Cordialmente.

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happiness
Everything is excellent in this special place. We felt like at home. Employees are amazing taking care of the most minimum detail. Super clean, food is delicious, hotel in general is quiet, safe surrounding, Primavera Mall is one the best in Villavicencio.
Stayed 7 nights in Feb 2023
Response from Ana Claudia Gutiérrez on 16 Mar 2023
Dear Jorge,Thanks so much for rating us with the service you received.We hope you will visit us againg.Kind regards.

10/10 Excellent

Monica

Stayed 2 nights in Feb 2023
Response from Ana Claudia Gutiérrez on 21 Feb 2023
Apreciada Señora Mónica,Gracias por dejarnos su calificación, es gratificante saber que la estadía con nosotros fue de su agrado.Esperamos contar con su visita en una próxima ocasión.

10/10 Excellent

Duncan, Berkeley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was very low for a hotel of this quality. Breakfast buffet is excellent. Only complaint is that the room was starting to show its age. A little attention is needed to repair some wear and tear.
Stayed 4 nights in Jan 2023
Response from Ana Claudia Gutiérrez on 21 Feb 2023
Dear Duncan,Thanks so much for rating us with the service you received.We hope you will visit us againg.

10/10 Excellent

Robert

6/10 Okay

Jackie

Stayed 1 night in Dec 2022

10/10 Excellent

Alejandro

10/10 Excellent

Juan S

Stayed 2 nights in Nov 2022
Response from Ana Claudia Gutiérrez on 2 Dec 2022
Apreciado Señor Juan,Para nosotros es gratificante recibir su valiosa calificación, gracias por preferirnos,Esperamos nos visite nuevamente en nuestra ciudad.

10/10 Excellent

DAVID

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Great room. Excellent staff. Beautiful facilities, pool and spa.
Stayed 3 nights in Nov 2022
Response from Ana Claudia Gutiérrez on 2 Dec 2022
Apreciado Señor David,Queremos agradecerle por su excelente calificación del servicio recibido en nuestro GHL Hotel Grand Villavicencio.Esperamos nos visite nuevamente en nuestra ciudad.

8/10 Good

Sergio S

Stayed 1 night in Oct 2022
Response from Ana Claudia Gutiérrez on 3 Nov 2022
Apreciado Señor Sergio,Para nosotros es gratificante recibir su valiosa calificación, gracias por preferirnos,Esperamos nos visite nuevamente en nuestra ciudad.

10/10 Excellent

Alejandro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para descansar, estuvimos en familia y todo fue espectacular, muy limpio, acogedor y el personal siempre presto para ayudar!
Stayed 2 nights in Oct 2022
Response from Ana Claudia Gutiérrez on 3 Nov 2022
Apreciado Señor Alejandro,Para nosotros es muy importante conocer su experiencia en nuestro Hotel, gracias por dejarnos su excelente calificación y comentarios,Esperamos nos visite pronto.

6/10 Okay

eduardo

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Property was good. WiFi was terrible. Service was good and the food was ok as well. Would recommend getting newer and better towels but besides that it was a good visit.
Stayed 3 nights in Sep 2022
Response from Ana Claudia Gutiérrez on 3 Oct 2022
Dear Eduardo,Thanks so much for rating us with the service you received.We hope you will visit us againg.

10/10 Excellent

Jason

Stayed 2 nights in Aug 2022
Response from Ana Claudia Gutiérrez on 1 Feb 2023
Apreciado Jason,Queremos agradecerle por su excelente calificación del servicio recibido en nuestro Hotel Grand Villavicencio.Esperamos nos visite nuevamente en una próxima ocasión,

10/10 Excellent

Roberto, Cape Coral

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Grand Villavicencio nice staff ,clean facility ,good location,safe place around and many other food nearby,great for shopping,thanks again all staff make our stay very happy .
Stayed 3 nights in Sep 2022
Response from Ana Claudia Gutiérrez on 3 Oct 2022
Dear Roberto,Thanks so much for rating us with the service you received.We hope you will visit us againg.

10/10 Excellent

Erick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio
Stayed 3 nights in Sep 2022
Response from Ana Claudia Gutiérrez on 3 Oct 2022
Apreciado Señor Erick,Gracias por dejarnos su calificación, es gratificante saber que su estadía con nosotros fue de su agrado.Esperamos contar con su visita en una próxima ocasión, esta es su casa.