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Reviews of Novotel Viña del Mar

4 out of 5
Novotel Viña del Mar
Calle 6 N 745, Vina del Mar, Valparaiso

Reviews

8.6

Excellent

Rating 10 - Excellent. 171 out of 306 reviews" "
Rating 8 - Good. 79 out of 306 reviews" "
Rating 6 - Okay. 27 out of 306 reviews" "
Rating 4 - Poor. 17 out of 306 reviews" "
Rating 2 - Terrible. 12 out of 306 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

nilgia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to be near the beach and restaurants.
Stayed 2 nights in Apr 2024
Response from Team Novotel Viña del Mar on 8 Apr 2024
Dear Niglia, We very much appreciate your comments regarding your stay at the Novotel Viña del Mar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our servicesThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Team Novotel Viña del Mar

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing from the rooms and staff, excellent and I’m very picky.
Stayed 11 nights in Mar 2024
Response from Team Novotel Viña del Mar on 28 Mar 2024
Dear Steven, We very much appreciate your comments regarding your stay at the Novotel Viña del Mar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our servicesThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Team Novotel Viña del Mar

8/10 Good

chung see

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A safe and quiet area to stay although need to walk at least 10 min to the beach and other attractions. Rooms are clean and spacious.
Stayed 2 nights in Mar 2024
Response from Team Novotel Viña del Mar on 25 Mar 2024
Dear Chung,We very much appreciate your comments regarding your stay at the Novotel Viña del Mar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our servicesThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Team Novotel Viña del Mar

10/10 Excellent

Ximena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's located in a nice neighborhood, nearby to the city center.
Stayed 1 night in Jan 2024
Response from Team Novotel Viña del Mar on 20 Mar 2024
Dear Ximena, We very much appreciate your comments regarding your stay at the Novotel Viña del Mar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our servicesThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Team Novotel Viña del Mar

10/10 Excellent

Monica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I like the vibe! Quiet and modern. Friendly staff!
Stayed 1 night in Mar 2024
Response from Team Novotel Viña del Mar on 14 Mar 2024
Estimada Monica, Agradecemos enormemente sus comentarios en relación a su estancia en Novotel. Es siempre un placer recibir comentarios positivos. Estoy segura que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Equipo Novotel Viña del Mar

10/10 Excellent

Elpidio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was well situated about six blocks from the waterfront with many good restaurants, coffee shops, and convenience stores within a 7-8 block radius. Attractions are within walking distance. Public buses, which are very easy to use, stop within a block of the hotel and can be taken to Valparaiso, Reñaca, Conćon and anywhere in between. Stayed here for 7 nights and was our base for daily travels. Hotel is modern, spacious, very clean. All front desk, restaurant and cleaning staff were excellent. Breakfast items were plentiful and delicious but remained the same over the duration of our stay. Room and hotel interior areas were all very clean. Area is very safe and comfortable to walk around at night. Would definitely stay here again.
Stayed 4 nights in Feb 2024
Response from Team Novotel Viña del Mar on 11 Mar 2024
Dear Elpidio, We very much appreciate your comments regarding your stay at the Novotel Viña del Mar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our servicesThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Team Novotel Viña del Mar

10/10 Excellent

Elpidio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean, modern, walking distance to most interesting places in Viña del Mar, bus transportation to Valparaiso convenient, cheap and across the street from hotel. Breakfast had adequate variety and good quality. Facilities were very comfortable. Staff were there to make your stay comfortable and pleasant and they are fluent in English which helps!
Stayed 4 nights in Feb 2024
Response from Team Novotel Viña del Mar on 16 Feb 2024
Dear Elpidio, We very much appreciate your comments regarding your stay at the Novotel Viña del Mar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our servicesThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Team Novotel Viña del Mar

10/10 Excellent

Andres

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place overall
Stayed 1 night in Feb 2024
Response from Team Novotel Viña del Mar on 13 Feb 2024
Estimado Andres, Agradecemos enormemente sus comentarios en relación a su estancia en Novotel. Es siempre un placer recibir comentarios positivos. Estoy segura que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Equipo Novotel Viña del Mar

4/10 Poor

ANGEL, HOLLYWOOD

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Staff and service is very bad. No clear instructions. We asked for laundry and we received two different answers: same day and one day. Nobody explained to us that we have to pick up the laundry at front desk. Because we paid in advance nobody at front desk explained to us that we need to register our credit card for any additional service (restaurant, drinks, etc). Then we went to restaurant and we didn't have our credit card with us and we had to go to the room at payment time. Bryan at front desk was very good. We asked for a cappuccino during breakfast and the machine is damage for two consecutive days. We left then we don't know when is going to be available. Breakfast started by 6:30 am. Today we went around 7:30 am and still they were working on the menu (one hour late). This is not the Novotel chain that I know many years ago. We requested to clean the room yesterday by 9:00 am. They told us that in half an hour would be ready. By 3:00 pm still room wasn't clean. Summary, there are no good information nor clear and complete from staff and grade of service is not good.
Stayed 3 nights in Jan 2024
Response from Team Novotel Viña del Mar on 31 Jan 2024
Dear Angel, Thank you for taking the time to tell us about your experience at the Novotel Viña del Mar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 Okay

Benedicto

Liked: Cleanliness, property conditions & facilities, room comfort
Novotel Experience
Not a pleasant experience. I requested a box of tissue paper and the don't have any. Instead they offered me hand towels. Most of the staffs do not speak English. I ordered some food from the restaurant and when I paid my bill the waiter asked for a tip, "do you want to give a tip". Management at this hotel need to improve their hospitality & etiquette procedures.
Stayed 1 night in Jan 2024
Response from Team Novotel Viña del Mar on 23 Jan 2024
Dear Benedicto Thank you for taking the time to tell us about your experience at the Novotel Viña del Mar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Eduardo, San Ramon

Stayed 1 night in Dec 2023
Response from Team Novotel Viña del Mar on 16 Jan 2024
Estimado Eduardo, Muchas gracias por el tiempo que ha dedicado a calificar su estadía en Novotel Viña del Mar. Para nosotros su opinión es muy importante. Esperamos nos vuelva a visitar. Reciba un cordial saludo.

10/10 Excellent

CARLOS, Santiago

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New building and facilities, great 3 floor with bar, restaurant in front to the swimming pool
Stayed 1 night in Jan 2024
Response from Team Novotel Viña del Mar on 16 Jan 2024
Estimado Carlos, Muchas gracias por el tiempo que ha dedicado a calificar su estadía en Novotel Viña del Mar. Para nosotros su opinión es muy importante. Esperamos nos vuelva a visitar. Reciba un cordial saludo.

10/10 Excellent

Rod

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 3 nights with my son and it was such a great experience. Staff were lovely and went out of their way to speak English to my son who has limited Spanish. Close to many restaurants, comfortable and clean rooms, amazing pool and great gym facilities. Can’t wait to return on my next trip to Viña Del Mar, Chile
Stayed 1 night in Jan 2024
Response from Team Novotel Viña del Mar on 16 Jan 2024
Estimada Isabel, Muchas gracias por el tiempo que ha dedicado a calificar su estadía en Novotel Viña del Mar. Para nosotros su opinión es muy importante. Haremos extensivos sus comentarios a nuestro equipo, quienes estarán felices de saber que su constante esfuerzo por ofrecer un excelente servicio, es reconocido.Esperamos nos vuelva a visitar. Reciba un cordial saludo.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
We really enjoyed our stay here. Johan was wonderful when we checked in which was very quick. Breakfast was great each day. We will definitely come back.
Stayed 7 nights in Dec 2023
Response from Team Novotel Viña del Mar on 16 Jan 2024
Estimada Isabel, Muchas gracias por el tiempo que ha dedicado a calificar su estadía en Novotel Viña del Mar. Para nosotros su opinión es muy importante. Haremos extensivos sus comentario a Johan, quien estará feliz de saber que su constante esfuerzo por ofrecer un excelente servicio, es reconocido.Esperamos nos vuelva a visitar. Reciba un cordial saludo.

6/10 Okay

DANIELA, MEXICO

Liked: Staff & service
Stayed 5 nights in Oct 2023
Response from Team Novotel Viña del Mar on 10 Nov 2023
Estimada Daniela, muchas gracias por su tiempo para puntuarnos, esperamos haya tenido una agradable estadia.Saludos Cordiales

8/10 Good

Samantha

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel while staying in Vina. Pretty good size rooms and nice staff
Stayed 9 nights in Oct 2023
Response from Team Novotel Viña del Mar on 10 Nov 2023
Dear Samantha, we very much appreciate your comments regarding your stay at the Novotel Viña del Mar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

David, MIAMI

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was not great. But Hotel overall good
Stayed 2 nights in Jul 2023
Response from Team Novotel Viña del Mar on 10 Jul 2023
David, gracias por sus comentarios sobre su estancia en Novotel Viña del Mar.Saludos

10/10 Excellent

Edwin, San Juan

Stayed 1 night in Mar 2023
Response from Team Novotel Viña del Mar on 18 May 2023
Muchas gracias por su puntuacionSaludos

8/10 Good

Italo

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Team Novotel Viña del Mar on 18 May 2023
Gracias por su puntuacion.Saludos

8/10 Good

Gaute

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Nice straff. Clean rooms. Food at the Hotel is under par.
Stayed 7 nights in Feb 2023
Response from Team Novotel Viña del Mar on 19 May 2023
Mr. Thank you. We will review the mention of the food.

10/10 Excellent

Richard and Rosa

Stayed 1 night in Jan 2023
Response from Team Novotel Viña del Mar on 18 May 2023
Muchas gracias por su puntuacion.Saludos

6/10 Okay

BIBIANA

Response from Team Novotel Viña del Mar on 30 May 2023
gracias por su puntuacionSaludos

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Unsafe?, unhelpful, unprepared
At check-in told pool was not working (not on hotels.com site but claimed it was on hotel site). Front desk said we could go and swim in the sea (water temp is only 62 deg F)! Barking dog in breakfast restaurant! Crib set up for 14 year old child and only 2 towels when booking was clear on ages and number of guests. Front desk called to ask if there was a fire in the room because computer registered an alarm. No fire and no alarm in room - surely the room alarm should have gone off if the system registered? Front desk did not believe us and came up to ask again. Hearing no alarm they returned. Is the alarm system working - glad we did not have to find out
Stayed 3 nights in Dec 2022

10/10 Excellent

Freddie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and beautiful property
Stayed 1 night in Jan 2023
Response from Team Novotel Viña del Mar on 18 May 2023
:) thanks

2/10 Terrible

Paul

Liked: Cleanliness
Disliked: Staff & service, room comfort
BEWARE!!
BEWARE. Never, in thousands of hotel stays over the past 40+ years have i been charged to check in early for an available room. This is the discount airline of hotels. 25percent extra to check in at noon vs three pm. Then extra to pay in local currency vs hard currency -they said they would add tax - is this a tax scam? BEWARE!
Stayed 1 night in Dec 2022

10/10 Excellent

Harvey, Halesowen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, staff very friendly and helpful

8/10 Good

Cecilia

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
.
Stayed 2 nights in Dec 2022

10/10 Excellent

Julita

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
The Good, the Bad…the ugly..
We enjoyed our stay but the room’s air conditioning didn’t work. Also the shower took forever for hot water! The view was fabulous from the 14th floor. The neighborhood was easy to get around in. Breakfast was good also. No swimming pool!!!
Stayed 2 nights in Nov 2022

10/10 Excellent

Barry

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Overall, we had a good time at the hotel. However, the daily cleaning of our room could have been better. After the first night, little was done to clean the floor and surfaces, and glasses and cups were not replaced or washed. Things did improve after this. Although the quality of breakfast was good, some equipment (toaster and hot water dispenser) didn’t work efficiently.
Stayed 3 nights in Nov 2022

10/10 Excellent

Felipe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean,staff friendly,check in very easy,room very clean and good amenities
Stayed 1 night in Nov 2022

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Location is excellent, staff very friendly and helpful, food excellent
Stayed 4 nights in Oct 2022

10/10 Excellent

Glenn Delos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 2 nights in Sep 2022

6/10 Okay

Jose

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
They don’t have heat working in the restaurant area, lobby, hallways , was cold, uncomfortable, the main door was broken for almost 4 days, main lobby was cold. Poor management, very good service and always ready to help the Staff.
Stayed 7 nights in Sep 2022

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Team Novotel Viña del Mar on 14 Sep 2022
Estimado George, agradecemos su tiempo y puntuacionSaludos

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities
A couple had a very busy night in the room across ours. Very loud walking (?) and screaming almost all night. This shouldn't happen in a family friendly hotel.
Stayed 1 night in Jul 2022
Response from Team Novotel on 26 Aug 2022
Ricardo We are sorry that we did not meet your expectations at our hotel.We appreciate your feedback and it is of great importance to know where we should improveGreetings

4/10 Poor

Constanza

Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice new hotel with good location and great staff. Ver recommendable.
Stayed 2 nights in Jun 2022
Response from Team Novotel on 19 Jun 2022
Gracias por compartir su evaluación de nuestro hotel. Saludos, Equipo Novotel

10/10 Excellent

Erwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2022

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2022
Response from Equipo Novotel on 19 Jun 2022
Gracias por su evaluación. Saludos,

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Team Novotel on 19 Jun 2022
Gracias : )

10/10 Excellent

Jorge, Santiago

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel delivers what promises. Everything works. Modern, clean super confortable.
Stayed 3 nights in Mar 2022
Response from Team Novotel on 19 Jun 2022
Gracias por haber compartido su evaluación. Saludos,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay over New Year
Great experience over NYE at Novotel. Staff was attentive and breakfast was plentiful. Would recommend staying here to visit the beach.
Stayed 3 nights in Dec 2021

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vina Del Mar
Good choice in Vina Del Mar, walking distance to everything
Stayed 1 night in Dec 2021

8/10 Good

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and modern
It was exactly what expected
Stayed 1 night in Nov 2021

10/10 Excellent

roberto

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
One bed sheet had a orange spot but was replaced with a clean one when requested.
Stayed 1 night in Nov 2021

10/10 Excellent

Sebastian

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was modern and clean
Stayed 1 night in Oct 2021

8/10 Good

Enzo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. They had just reopened after the pandemic, so check in was a bit troublesome. Breakfast was quite fine for these Covid times. Building in excellent condition
Stayed 1 night in Aug 2021

10/10 Excellent

GEORGE, Casa Grande Az USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That employees where all super nice a very helpful with any problem I had. When I visit chile again I will definitely stay at Novotel again.
Stayed 4 nights in Feb 2020

8/10 Good

Novotelviñadelm, Valparaíso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is nice and well stocked and fairly modern
Stayed 21 nights in Jan 2020