6/10 Cukup Baik
Barbara
14 Jul 2025
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
I booked a twin room way in advance just to be told at the check-in that I will be staying in a king room. I said a few times to the receptionists Aren (as far as I remember) that this is not acceptable and I order a twin room a reason and it was not down to him to change my reservation. He was pretending for a few minutes to be dealing with that at the end he offered a additional smaller bed to be delivered to my room and guessed what it was not delivered at all! He also told me at the check-in that my reservation was paid for and I said to him twice that I was not, he persisted to claim that is was, and orcours it was not and I had to pay for it when I was checking out whichbwas very stressful as my Uber was already waiting for me outside and I was running out of time. The shower (the small shower head with hose) in the bathroom wasn't working. The there are no plug sockets at the bedside, so you cannot have your phone on the bedside table if you need to charge it. The carper needs either a good cleaning or replacing. For a 5 star hotel the staff really lacks skills and also although it might be controversial it would be nice if the hotel considered that the Polish guests wouldn't mind to be talked to in Polish language by the restaurant staff, no everyone wants or can speak English! If you hire someone a basic level of Polish should be a must, this should be more important than cheaper labour! Overall this hotel need an upgrade, I won't stay there again, it is a 3* hotel.
Barbara
Menginap 1 malam pada bulan Juli 2025
