"We've stayed at this hotel several times over the years. The location connected to the Mall of America is excellent, and the front desk staff have always been friendly, professional, and helpful.
The biggest disappointment is that the pool has been closed every single time we've stayed here. It's frustrating because it's one of the amenities that helps us choose this hotel.
Our room was generally clean, although we did find a random sock left in the closet. We also arrived to an empty tissue box and not enough towels. We called the front desk twice for both items. Additional towels eventually arrived and were soft and high quality, but we never received the tissues, despite really needing them.
On a positive note, the beds were very comfortable, the shower had good water pressure with plenty of hot water, and I really liked the toiletries. The liquid hand soap and lotion dispensers were a nice upgrade from the typical hotel products. I also appreciated seeing a carbon monoxide detector in the room, as guest safety is clearly a priority.
Overall, this is a comfortable hotel in a great location. Better follow-through on guest requests and having the pool open during at least one of our visits would make the experience much better."
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