Reception
Check availability

Reviews of Hilton Garden Inn Washington DC/Georgetown Area

3 out of 5
Hilton Garden Inn Washington DC/Georgetown Area
2201 M Street NW, Washington, DC

Reviews

8.4

Very good

Rating 10 - Excellent. 538 out of 1001 reviews" "
Rating 8 - Good. 252 out of 1001 reviews" "
Rating 6 - Okay. 106 out of 1001 reviews" "
Rating 4 - Poor. 65 out of 1001 reviews" "
Rating 2 - Terrible. 40 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Allyn, Basking Ridge

Liked: Cleanliness, staff & service, property conditions & facilities
This was a very clean and very comfortable hotel room. The staff was nice. They helped us with our car and there is a cafeteria/restaurant at the lobby very convenient.
Stayed 1 night in May 2024

8/10 Good

Luis, Guatemala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 3 nights in May 2024

2/10 Terrible

Astrit

Travelled with family and small children
I could’t sleep all night about a noise I don’t know what kind of noise was
Stayed 1 night in May 2024

10/10 Excellent

Silvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was in a good location and it had a Walgreens across the street.
Stayed 2 nights in May 2024

6/10 Okay

PAUL

Travelled with partner
Liked: Staff & service
Disliked: Amenities
just ok
Stayed 2 nights in Feb 2024

10/10 Excellent

Christopher

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed our stay and the staff was supet helpful and friendly
Stayed 2 nights in Apr 2024

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing is fine, except nighttime a little bit noise.
Stayed 2 nights in Apr 2024

8/10 Good

jeremiah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the restaurant attached "cheff Geoffs" is amazing, the hotel staff was nice. nothing bad to say other then no indoor pool.
Stayed 3 nights in Apr 2024

10/10 Excellent

Winston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every was great except they ran out of available parking.
Stayed 2 nights in Mar 2024

10/10 Excellent

Mehrnoosh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Umesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Jan

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Arrived and though I had paid in advance, this was not on record. The gym was closed down. The tub drain did not work, nor did the ice maker on our floor. Staff was terrific but I would not book at a Hilton again based on the number of things that were not in working order.
Stayed 1 night in Mar 2024

2/10 Terrible

Shawn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would never come back
Stayed 2 nights in Mar 2024
Response from Chris on 23 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me directly at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice 3-4 star hotel
Stayed 2 nights in Mar 2024

8/10 Good

Hannah

Travelled with partner
Liked: Cleanliness, staff & service
We had an issue with our room facilities that made for poor sleep, but the front desk and maintenance staff were very helpful and considerate. If you’re a coffee drinker who doesn’t mind using the in-room per-cup coffee maker, I’d suggest bringing or purchasing additional cups as the 2-caffeinated and 1-decaf provided were not enough for the two of us (although the staff were very kind to provide more when requested). Aside from that, our room was comfortable, clean, and quiet.
Stayed 2 nights in Mar 2024

8/10 Good

Barbara

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024

2/10 Terrible

Verlean

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and convenient to other stores like cvs and walgreens if you forgot something. Staff was very friendly and helpful.
Stayed 1 night in Mar 2024
Response from Chris on 19 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me directly at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

2/10 Terrible

Kubilay

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chris on 19 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me directly at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Hui

Stayed 3 nights in Mar 2024

8/10 Good

Cindy

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Liliana

Business traveller
Personnel was courteous and kind
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024

10/10 Excellent

Maksim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern
Stayed 1 night in Feb 2024

6/10 Okay

Stefan

Liked: Cleanliness, property conditions & facilities
Good place for a short stay in DC!
Stayed 1 night in Feb 2024
Response from Christopher Front Desk on 24 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me directly at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T
Stayed 2 nights in Feb 2024

10/10 Excellent

Emily

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property and rooms were excellent. The hotel staff were friendly and conscientious. The restaurant staff at the attached Chef Geoff’s were not so great. I asked for a table for 4 and was told it was an hour wait. The host I spoke to was dismissive and rude. After waiting and returning an hour later, the situation wasn’t much better. Appetizers and a kid’s meal were delivered before our drinks finished coming to the table. If you don’t want children in your restaurant, don’t offer a kid’s menu. If you don’t want kids waiting, add a ‘make a reservation online’. Apparently, parents should only eat in their rooms… wouldn’t come back.
Stayed 1 night in Feb 2024

2/10 Terrible

Elizabeth

Disliked: Staff & service, amenities, property conditions & facilities
Miscommunication with payments and bad customer service. Extra fees hidden and deposit never given back. No actual receipt.
Stayed 3 nights in Jan 2024

10/10 Excellent

My, Smyrna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean all staff was very kind and polite.
Stayed 1 night in Jan 2024

8/10 Good

Trevor

Stayed 1 night in Dec 2023

8/10 Good

Mitra

Business traveller
Liked: Cleanliness, staff & service, amenities
The room was clean and very nice and helpful staff and the location was very convenient for me.
Stayed 2 nights in Jan 2024

10/10 Excellent

Anya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Katayoun

Liked: Staff & service, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

douglas

Stayed 1 night in Jan 2024

6/10 Okay

Armin

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We arrived around 10:30 pm to spend a night over at hilton. The staff and check in was great; however the room temperature was at 55 Fahrenheit. We called the front desk and told that you have to wait for 15 minutes for the air condition to start and the room will ger warm in 10 minutes. The system did not kick in until we restart the thermostat and finally the room got a bit warmer by 2 am! The other point was not having a warm water to take shower in the morning which makes our stay complete. Saying these issues with the building, the staff and the area of the hotel was among the best in the area.
Stayed 1 night in Jan 2024
Response from Christopher Front Desk on 25 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me directly at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

2/10 Terrible

Yicui

Disliked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Chris Front Office on 20 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me directly at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Natalia, Mill Valley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Nyasia

Stayed 2 nights in Jan 2024

10/10 Excellent

Akinwole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Tawanda

Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very subdued but elegant hotel in a nice neighborhood of DC. Not having to worry about parking is nice; but the valet service is $50/night. All manners of great restaurants and cafes in a few minutes walk, and about a $15 Uber to the Capitol area. Overall an extremely nice stay.
Stayed 2 nights in Dec 2023

10/10 Excellent

ABDURREZZAK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the I stay - money = service
Stayed 1 night in Dec 2023

10/10 Excellent

Tam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, quiet, easy parking, access to sightseeing places.
Stayed 2 nights in Dec 2023

6/10 Okay

Willie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Everything great until heat went out at 4am.
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Barely luke warm showers. NO real solution at all. They literally told me just run the water
Stayed 1 night in Dec 2023

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Fabiola

Stayed 1 night in Dec 2023

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Othman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

4/10 Poor

Antronette

I got this hotel because I had to indoor pool and spa. And was told that both was in service when I book my room. But when i went to soak in spa after 4 hours of walking found out it was out of service and has been for awhile. I would've booked a room closer to white house if i was told before
Stayed 2 nights in Dec 2023