Hotel Keluarga di Wenchang

"Very nice Hotel. Right on the beach with a few nice swimming pools. A bit far from anywhere where else. Nothing, absolutely nothing is within walking distance other than the beach. Staff Very helpful especially Justin the guests services manager, always willing to help with my requests. Had to use didi to go anywhere, it's cheap enough and easy enough to use that I figured it out after installing Alipay. Alipay is a must have if travelling to China. Hotel was much more expensive for food and...

"Justin 服务周到服务特别好，特别关心旅客"

"Fantastic stay. Thank you!"

"Our initial room felt quite old, and there was a strong smell of cigarette smoke. It appeared to be coming from another room, as the odour was even more intense in the corridor and near our door. Unfortunately, no action was taken after our first complaint. We were later upgraded to a club floor room, which was an improvement, though still not ideal. The hotel did provide an air purifier at no extra charge following the upgrade, which we appreciated. At times, we experienced long waits for the...