Search Family-Friendly Hotels in Wesley Chapel

"We chose this expecting a Hilton and was gravely disappointed. My list... there was mold in our shower and shower curtain, the rugs were torn throughout the room, our tub didn't drain, the bathroom door was swollen and handle broken so we got trapped in the bathroom every time we used it, the main door on the other hand wouldn't close unless we slammed it. Our coffee machine was broken, the replacement was just dropped off in our room but the broken one was left connected. Front desk acted sooooo surprised with all the complaints. We were there 2 nights, 2 days. on the second day we went for breakfast with a very limited menu. turns out they were shutting down to remodel. This was NOWHERE to be mentioned yet they charged FULL PRICE comparable to the other Hilton one block over. We went to check out UTampa and this was the worst hotel experience! Gross"

"La amabilidad es escasa. Me sentí decepcionada. Pude ser atendida. Por tres personas a las que no se les percibe un poquito de amabilidad o preparación para atención al cliente. No saben ganarse un agradecimiento con su atención."

"I had to cancel to find a flight home because my mother was in the hospital at the end of her days. I explained this and tried to get my money back and they refused. "

"Great location for the Riverwalk and very friendly staff. "

"We were there two hours before check in. The first room they gave us on the second floor was uninhabitable. The rug had holes, the shower was stained, there was still food left out. I went to the desk and they gave us a new room on the top floor, it was okay. Still extremely run down.. will include pictures of the degraded chipped shower and furniture. There was VERY noisy construction going on the entire time we were there. We were still charged for early check in despite having our room being reassigned? Explain that. The paper we signed when we booked and checked in said cleaning every 3 days. We were staying 6 days. The front desk woman said the new policy was you needed to stay 7 days. Kind of insane they refuse to clean your room with housekeeping. My son got sick one night and I asked for a new comforter. She said she didn't have one because housekeeping left for the day? Then I asked if we could at least have a broom to sweep. They didn't send housekeepers but sent a very used broom and told me to sweep the room myself The only saving grace was Nikki at the restaurant. Make sure you don't open your doors if you are there on trash day, the smell from our balcony was horrible and there were trails of trash everywhere. Also don't expect a full gym. They have a few metal machines outside, not a gym... not sure why it is advertised as such. Very disappointed with how much we spent and what we received in return as far as the condition of the room and facilities. "

"Okay for overnight stays. Breakfast buffet was good. It’s an older property that has a musty scent with lots of imperfections. Public areas, especially the elevator needs to be deep cleaned. "

"Upon arrival I waited at the front check-in desk for about 15 minutes as two staff members talked to each other while another guest checked in with the other receptionist who was struggling to do their job. The two staff members who were at the other check-in desk chatting did not greet me, did not say "someone will be with you in a moment sir," etc., they simply enjoyed some personal conversation and ignored me. Eventually I asked them if they could help me and they said "sorry for your wait," but this rang hollow. It ended up needing to leave the property without staying the night and was charged $203 on my card on file (in addition to what I paid on Expedia for the reservation) with zero pre-authorization or explanation (I didn't really use the room and I definitely didn't buy anything)"

"Hotel was clean and staff was very friendly. Good view of the bay."

"Shuttle goes within a 3 mile radius and needs to be scheduled for drop off and pickup"