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"Excellent staff "

"Staff were super friendly. The pool area has a kids area, my grandson loved! Rooms were clean, quiet and comfortable."

"Friendly"

"Staff is friendly and the environment is clean and fancy."

"I had a great experience at the Best Western West Towne Suites in Madison. From the moment I walked in, the front desk staff stood out with their warm, friendly, and consistently helpful service. It really set the tone for the whole stay. The room itself was spacious, spotlessly clean, and very comfortable—exactly what you want after a long day of travel. I appreciated the quiet atmosphere and the little touches that made the space feel inviting. One of the best surprises was the made-to-order breakfast. It was a real treat to have a hot, customized meal each morning, in addition to the usual continental options. A great way to start the day! I’d absolutely recommend this hotel to anyone visiting the Madison area—whether for business or leisure. Great value, great staff, and a great stay!"

"Good value; close to UW Madison"

"This location was very spectacular than other places I have been too here lately! I went out of my way to make sure I was in the same hotel that my conference was in for convenience. I didn’t get to take photos as I normally would but the service at the front desk was very professional and I did get to go on the treadmill to use the fitness room. The room was so cozy and beds were comfortable to sleep on. I recommend this hotel highly! "

"Excellent hotel right in the heart of downtown."

"Great staff. Clean room. Great breakfast. Only complaint was the pool was a bit dirty and cold."