West Phoenix hotel guide. Independent hotel in West Phoenix, Phoenix

"Key wouldn't work. Staff kept sending us back with a new key that wouldn't work. We had to ask them to come check out the door lock to let us in after several attempts. Bathroom sink faucet leaked when cold water was turned on. TV screen wigged out made it hard to watch. We did not try the breakfast."

"Employees were wonderful. More signage and information in room would have been helpful. Many areas felt outdated or a little run down. "

"Terrible, drugs and gangs, please don’t stay here 🙏"

"Breakfast good. Rooms clean and good space. Pool too cold to get in. "

"Overall, the staff was amazing. However there was an incident regarding the pool Gabanna I was quoted $100 and when I received my bill, it was 199. They proceeded to bring over security guard and humiliate me. I agreed to pay for everything I ordered, which is reasonable, but there is no way I was going to pay for a cabana that they doubled the charge after that they asked me to leave the hotel so I did not even get to finish my cabana which I paid for. I will never recommend this hotel to anyone and I will be blasting this on every trip advisory and social media."

"When I arrived it was unclear where I should park , and after parking my car in the alley I was told they were out of spaces for guests. I was assigned a resident parking spot , but it requires another to key fob. Also, the shower gel bottle was empty, I had hand soap, but you don't provide lotion. This hotel is not good for short-term travelers."

"Cleanliness was on point "

"A maintenance guy walked in to our room while we were sleeping saying that he was coming in cuz we called in saying that our toilet wasn't working. So we told him that it wasn't us who called. My wife had to call down to the lobby using her cell phone cuz the phone on the room wasn't working. So she called in to see what was going on with the maintenance showing up early. They had told us that we had called in do to the toilet. We had told them that it wasn't us that called in and they kept sayings it was us, instead of apologizing."

"Room was not in best condition "