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"Some of the amenities (i.e. bathroom shower and area) need updating. Our air conditioning didn’t cool our room well - always felt humid. Definitely a busy area and loud at night."

"This is a very family-friendly hotel near the Riverwalk, with a particularly excellent view of the San Fernando Cathedral. The staff were the highlight of this experience, as they assisted us many times and always with a friendly smile. "

"Clean and updated room. Comfy bed. Roomy bathroom. Property is peaceful well designed and felt first class. "

"The staff was rude and seem to have no concern, accountability or even try to accommodate the guests. And that could maybe slide or recover but when we got to the jr suites…. The nightmare wasn’t even the half of it the room .. ok but the bathroom was gross, the caulking in the bathroom was rotted out… we didn’t shower let’s just say that. And the service in the restaurant during breakfast was concerning. We attempted breakfast but left . No one would seat us and two or three tables were sitting there with half the parties without food because it was incorrectly ordered or they brought only half out so the other half got to watch? Over all I wish we stayed somewhere else…."

"What a great place. So much history. Glad i chose to stay here. The Oscar Wild suite is very nice. "

"Most comfortable hotel room I’ve stayed in a long time. Location was perfect in terms of the River Walk. The only negatives were the slow elevator, the pool was cute, but nothing spectacular, & the parking is pricey unless you are ok walking across the street to utilize the parking garage. "

"Great area! Makes you feel like you're 100 miles from the city. "

"Your staff was great. When we checked in a lady was all upset over her screw up and your staff was very professional in their handling of the situation. They treated us great "

"Room was fine. Could use updating. Staff was nice but were just going through the motions. The reserve lounge was good. Staff there was very nice and friendly. "