Western United States hotel guide. Regency Hotels hotel in Western United States, United States of America

"Biohazard on the sheets and they still haven't returned my deposit! My stay from April 29th to May 2nd was a complete disaster. I booked through Travelocity and I am still waiting for my deposit to be returned. Disgusting & Unsafe Rooms: The first room was a biohazard. There was blood on the bedsheets. The restroom was falling apart with cracks everywhere. The room was dark, dingy, and smelled like a sewer. There was also a connecting door that wouldn't lock properly, which made me feel incredibly unsafe. The "Upgrade" was No Better: After complaining, they moved me to a second room that was just as old and outdated. The sewage smell was still there, the TV had no volume, and basic amenities like a microwave, fridge, or coffee maker were non-existent. Harassment at Check-in: You can’t even get to the front desk without being harassed by timeshare people. The self-check-in kiosks failed to take payment, forcing me into long lines despite the "chaos" of their system. Billing Issues: It has been several days since I checked out, and my deposit has still not been refunded to my account. Bottom Line: This hotel is falling apart and the lack of cleanliness is unacceptable. Finding blood on a bed is where I draw the line. Stay somewhere else."

"It was nice & clean! Pool was awesome!"

"Family-friendly"

"Easy check in, kind staff and great amenities. If you’re looking to relax during the day it’s a great location. But if looking to be on the strip to explore it’s a bit out of the way. One dislike was the lack of access to umbrellas for pool side. You had to pay for an umbrella and chairs or bake in the sun if you didn’t get down to pool side for the minimal shaded spots. I can see paying to be close to pool or for a cabana but umbrellas should be available. Not everyone is looking to get skin cancer."

"Nice rooms"

"Pubic hair in the bed and shower water did not get hot, go somewhere else"

"The building is connected to a large area of stores, shows and other hotels. There is no place to park for a short term to unload and more to a room. Some hotels allow 1 hour of free parking but Luxor only allows 10 minutes which is barely enough time to get in to the parking lot and out again."

"Room Clean common areas not as much pool area excessively crowded staff not overly friendly or helpful "

"Pros- location on the strip, access to the promenade and early check in available (for $50). Cons- room was ok, shower made a mess even with the curtain, elevators were very slow, hallway had a water leak we had to tell staff about and the carpet was wet and musty for the entire stay. "