Westlake hotel guide. Accor Hotels hotel in Westlake, Cleveland

"First night woke to use the restroom only to walk into a pool of water in the floor, not the best feeling in the middle of the night. Staff were accommodating and moved me to another room. Also, the place was very noisy, the sound of closing doors echoed down the hallway, not the alarm clock I was anticipating."

"The bed was comfortable. But the hotel was in disrepair and hadn't been updated. Our room wasn't cleaned during our four-night stay. We were told after three nights that the room would be cleaned, but it never was. They also didn't replace our towels or empty our trash."

"Need to upgrade toilets to comfort height for your superannuated citizens."

"Excellent buffet breakfast daily, beautiful historical place"

"Superb location. Very clean and bar is very good in lobby. Bartender is beer expert."

"The shuttle and drivers were very helpful. The room was very clean and updates were apparent."

"Gabby at the front desk was the best "

"It was a good experience. The rooms were a bit small and the breakfast was very busy, but the staff was super friendly and helpful."

"Room was clean enough. Safe environment. Overall comfortable. Room was partial redone but still had a cigarette smoke odor that we had to grab a wax warmer to keep on while we were there. Everything else was good! "