We have been coming to this property for several years and have stayed there about 4-5 times. It was the favorite getaway spot for my granddaughter, always. We went there for the last time last week (12/26 - 12/28/23) and will never return. The property was acquired by a new company during the last year and so many of the things that we found special are now gone. First, the lobby that used to have a real comfort and charm now looks like a Hampton Inn. The furniture is now quasi modern, uninviting and void of comfort. It's clear that the strategy is to discourage lingering there which for many; was a primary reason to visit. The free coffee and hot chocolate setup which used to be open very early in the morning for early risers is now gone. In its place is a one cup Kuerig. So if you rise early and want a cup of coffee, your only option is to make it in your room and wake the others who are not yet awake or go to local convenience store or simply wait until you can buy it for $4 in the dining room at a later time. If you want hot chocolate (like my 11 year old granddaughter), too bad. Not happening until later in the morning when we can buy it in the dining room. The pool, as always, is tired, run down and in bad need of a paint job. The staff with rare exception was rude and dismissive. When I asked a housekeeper if I could get a couple of glasses for the room, I was directed to the front desk. Bottom line: We go to the Omni Mt Washington Inn from now on.