"If you’re looking for an unforgettable first impression—for all the wrong reasons—this is the place.
Upon arrival, the front desk clerk confidently insisted that I had stayed at the hotel the previous week. This was completely false, as it was my first time there. Despite calmly clarifying this, he continued in a rather intimidating tone, repeating that I had been there and even stating he would “verify it” using my ID.
Only after checking did he realize his mistake and offer an apology. While I appreciate the apology, the situation should have never escalated in that way. Accusing a guest and speaking in a threatening manner is simply unacceptable.
This experience clearly reflects a lack of proper customer service training and attention to detail. A hotel stay should begin with a welcoming and professional interaction—not confrontation.
I hope management takes this seriously and invests in better staff training, because no guest should be treated this way."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
