My hotel stay was great. What I was most disturbed by was the way your representatives from hotel.com handled a simple request to change a reservation. It was awful, the changes that I was taken thru. I was charged extra for changing my reservation.I was almost forced into heading into a hurricane Isaac, just because I could not change. The second time was much smoother. I spent many hours trying to resolve this on 8/24 and 8/25. I will not use your services again
My hotel stay was great. What I was most disturbed by was the way your representatives from hotel.com handled a simple request to change a reservation. It was awful, the changes that I was taken thru. I was charged extra for changing my reservation.I was almost forced into heading into a hurricane Isaac, just because I could not change. The second time was much smoother. I spent many hours trying to resolve this on 8/24 and 8/25. I will not use your services again