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Reviews of Hotel TOTTO

4 out of 5
Hotel TOTTO
60 Market Street, Wollongong, NSW

Reviews

8.2

Very good

Rating 10 - Excellent. 133 out of 329 reviews" "
Rating 8 - Good. 128 out of 329 reviews" "
Rating 6 - Okay. 38 out of 329 reviews" "
Rating 4 - Poor. 19 out of 329 reviews" "
Rating 2 - Terrible. 11 out of 329 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Matteo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to stay at.
Stayed 1 night in May 2024

8/10 Good

Marcin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice and tidy hotel , pleasant staff
Stayed 2 nights in May 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Comfortable. Funky vibe. Would return.
Stayed 1 night in May 2024
Response from Bella on 5 May 2024
Dear Anna, Thank you for leaving a review on your stay with us. We ae thrilled to hear you had a comfortable stay and loved our thoughtfully designed space! We hope to welcome you back soon. Kind Regards, Bella Mallon - Duty Manager

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Apr 2024
Response from Bella on 1 May 2024
Dear Scott, Thank you for leaving a review. We are thrilled to hear you had an overall enjoyable and comfortable stay! We hope to welcome you back soon. Kind Regards, Bella Mallon - Duty Manager

8/10 Good

Emily

Stayed 1 night in Apr 2024
Response from Bella on 1 May 2024
Dear Emily, Thank you for leaving a review. We are glad to hear you had an overall enjoyable and comfortable stay! We hope to welcome you back soon. Kind Regards, Bella Mallon - Duty Manager

6/10 Okay

Lan

Liked: Cleanliness
Close to amenities
Stayed 1 night in Apr 2024
Response from Bella on 1 May 2024
Dear Lan, Thank you for leaving a review on your stay with us. We are delighted to hear you had an overall comfortable and enjoyable stay. We hope to welcome you back soon! Kind Regards, Bella Mallon - Duty Manager

10/10 Excellent

Brock

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. TOTTO is now my go to in the gong!
Stayed 1 night in Apr 2024
Response from Bella on 1 May 2024
Dear Brock, Thank you for your glowing 10/10 review! We are thrilled to hear you had an excellent experience with us at Hotel TOTTO Wollongong. We look forward to welcoming you back in the future. Kind Regards, Bella Mallon - Duty Manager

8/10 Good

Mark, Gorokan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Bella on 1 May 2024
Dear Mark, Thank you for leaving a review. We are glad to hear you had an overall enjoyable and comfortable stay. We hope to welcome you back in the future! Kind Regards, Bella Mallon - Duty Manager

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely become our new go-to hotel whenever we stay in Wollongong. Totto Hotel caters for breakfast, lunch and dinner. It’s a short walk away from everything Wollongong town has to offer, the staff are lovely and rooms are very clean and modern-style.
Stayed 2 nights in Apr 2024
Response from Bella on 1 May 2024
Dear Debbie, Thank you for your glowing review! We are thrilled to hear you loved your experience with us at Hotel TOTTO Wollongong. We cannot wait to welcome you back for another enjoyable stay in the future. Kind Regards, Bella Mallon - Duty Manager

8/10 Good

Cheyenne

Stayed 1 night in Mar 2024
Response from Bella on 1 May 2024
Dear Cheyenne, Thank you for leaving a review on your stay with us. We are glad to hear you had an overall comfortable and enjoyable stay. We hope to welcome you back soon! Kind Regards, Bella Mallon - Duty Manager

6/10 Okay

Robert

Travelled with group
Liked: Cleanliness, property conditions & facilities
Pros - location is right in the city, close to WIN stadium and the beach. Cons - No milk/cream for the in room coffee, although I think that was an oversight in my room, as the other room in our group had some. The rooms are fairly small as well, with a desk, and a stool/ottoman thing but no chair. And the really weird thing, was no phone in the room, so I couldn't even call down to the front desk to get the missing coffee cream. Other - Check in was automated, which some people loved, but I'm not a huge fan of. Cards are printed and issued through a McDonald's style self service touchscreen, although the restaurant/bar staff are also there to cover the desk if needed. Parking was a bit on the pricey side, but I could be a little jaded as when we stayed here a year ago they provided the parking for free. On the other hand, as long as we paid for one spot, they didn't mind us parking three motorcycles in it.
Stayed 1 night in Mar 2024
Response from Bella on 1 May 2024
Dear Robert, Thank you for taking the time to write a detailed review on your stay with us. We are delighted to see you had an overall enjoyable and comfortable stay! We send our sincerest apologies if there were aspects of your stay that were not as you expected. We appreciate your feedback and we will take it into consideration as we endeavor to find ways to improve our guest experience. We hope to welcome you back! Kind Regards, Bella Mallon - Duty Manager

10/10 Excellent

Katherine

Stayed 2 nights in Mar 2024
Response from Bella on 1 May 2024
Dear Katherine, Thank you for your 5/5/ review! We are thrilled to hear you had excellent experience with us. We hope to welcome you back in the future. Kind Regards, Bella Mallon - Duty Manager

6/10 Okay

Angela

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
This was one of the least personal hotel experiences we ever had. Checkin was via a touch screen app. The machine had a fault and so wouldn’t accept my phone payment. Luckily my husband had his wallet otherwise I’m not sure what would have happened. We paid the additional parking fee of $25 and a nearly $5 charge to use my savings card. The room was clean and serviceable with no frills. The bathroom was well appointed and also clean. The bed was small and not very comfortable unfortunately. Bring your own pillow. It’s a good location and close to the main shops and eat streets. During the night an evacuation alarm sounded. The entire hotel had to evacuate via fire stairs and wait outside around midnight. Eventually we were let back in with no direction, explanation or apology from any staff member. In the morning this was again not addressed on check out by the disinterested seeming staff. Nobody checked on our experience, just directed us to the check out machine. Overall a pretty average experience.
Stayed 1 night in Mar 2024
Response from Bella on 23 Mar 2024
Hi Angela, Thank you for taking the time to leave a review on your stay with us - we are sorry to hear your experience was not as you had hoped. We understand our self-service kiosks are not suited to everyone however, we appreciate you gave it a go! Thank you for your feedback regarding the comfortability of your room, this will be taken into consideration when seeking ways to improve guest experience. We send our sincerest apologies if details were not reflected back to your expectation during the fire alarm, this feedback has been brought up with the night team on duty. Kind Regards, Bella Mallon - Duty Manager

4/10 Poor

Judy

Travelled with family
Disliked: Property conditions & facilities
The staff were all jolly and nice unless you try to talk to them. They were always on the phone. I stood in front of her for 10 minutes with any knowledgement. Over 3 days all staff on the desk were the same. On the phone. Asked for a chair 3 straight days to 4 different women and all said yes. No chair showed up. Cleaner came in 3 days and gave new towels, that was it. No bed makeup, no new glasses or cups or spoons. Room was very small, and only 4 hangers to hang clothes on the wall. The good thing about the hotel was the pizza and the happy hour drinks from 4 to 6.
Stayed 3 nights in Feb 2024
Response from Bria on 22 Mar 2024
Dear Judy,Thank you for taking the time to provide feedback. I'm very sorry to hear we fell short of your expectations on this occasion. We will follow up with our team immediately to ensure guest satisfaction every stay.Kind regards,Bria - Duty Manager

10/10 Excellent

GANGA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Feb 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Bria on 11 Feb 2024
Dear Patrick, Thank you for leaving us a review! I'm pleased to hear you had an enjoyable stay with us, and we hope to welcome you back soon.Kind regards,Bria - Duty Manager

4/10 Poor

Erin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very small rooms, and very expensive - 1 night $314 have to also pay $25 parking.
Stayed 1 night in Jan 2024
Response from Bria on 11 Feb 2024
Dear Erin,Thank you for leaving us a review. We do advertise our room sizes and car park pricing on all platforms but can understand if this was missed at the time of booking. We hope to welcome you back for a more enjoyable stay in future.Kind regards,Bria - Duty Manager

4/10 Poor

Nandi

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bria on 11 Feb 2024
Dear Nandi,Thank you for providing feedback. I'm sorry to hear your stay wasn't as enjoyable as we hoped for you. We hope to welcome you back for a more enjoyable stay in future.Kind regards,Bria - Duty Manager

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bria on 11 Feb 2024
Dear William,Thank you for leaving us a review! I'm pleased to hear you had an enjoyable stay with us and we hope to welcome you back soon.Kind regards,Bria - Duty Manager

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel plus friendly staff.
Stayed 1 night in Jan 2024
Response from Bria on 14 Jan 2024
Dear Martin,Thank you for your review! I'm pleased to hear you had an enjoyable stay and we are so glad to hear that you found our staff to be friendly during your stay. Providing exceptional service for our guests is our top priority, and it's wonderful to know that our team members made a positive impression on you.Kind regards,Bria Morgan - Duty Manager

10/10 Excellent

shahla

Stayed 3 nights in Jan 2024
Response from Bria on 11 Feb 2024
Dear Shahla,Thank you for leaving us a review! I'm pleased to hear you had an enjoyable stay with us, and we hope to welcome you back soon.Kind regards,Bria - Duty Manager

10/10 Excellent

Seb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great and clean room close to the centre of Wollongong. Check in and out was super easy and all the staff were nice. Would definitely return
Stayed 2 nights in Jan 2024
Response from Bria on 14 Jan 2024
Dear Seb,Thank you for taking the time to leave a review. We are pleased to hear you enjoyed your stay and utilised our central location in the Wollongong CBD. We would love to welcome you back soon!Kind regards,Bria Morgan - Duty Manager

10/10 Excellent

Joanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel stay. Staff were super friendly and helpful. Rooms were modern and clean and it was such an easy walk to shop, restaurants and most importantly the beach.
Stayed 2 nights in Jan 2024
Response from Bria on 14 Jan 2024
Dear Joanna,Thank you for leaving us a review! I'm pleased to hear you had an enjoyable stay and the room suited your needs. We hope to welcome you back next time you're in the area.Kind regards,Bria Morgan - Duty Manager

10/10 Excellent

Ron

Stayed 1 night in Jan 2024
Response from Bria on 14 Jan 2024
Dear Ron,Thank you for leaving us a review. We are pleased to see you have left a 10/10 rating and hope to welcome you back soon!Kind regards,Bria Morgan - Duty Manager

10/10 Excellent

Bunario, Sydney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Bria on 6 Jan 2024
Dear Bunario,Thank you for your review! We hope you enjoyed your stay with us at TOTTO, and we hope to welcome you back soon.Kind regards,Bria Morgan - Duty Manager

10/10 Excellent

Hao

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All are very good
Stayed 1 night in Dec 2023
Response from Bria on 6 Jan 2024
Dear Hao,Thank you for leaving us a review! I'm pleased to hear you had an enjoyable stay with us and we hope to welcome you back soon.Kind regards,Bria Morgan - Duty Manager

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bella on 13 Dec 2023
Hi Tony, Thank you for your review! We are pleased you had an overall enjoyable stay with us. Kind Regards, Bella Mallon - Duty Manager

10/10 Excellent

Trent

Liked: Amenities, property conditions & facilities
Nice place to stay , convenient location
Stayed 2 nights in Nov 2023
Response from Bria on 1 Dec 2023
Dear Trent,Thank you for leaving us a review! I'm pleased to hear you had an enjoyable stay with us, and we hope to welcome you back soon.Kind regards,Bria Morgan - Duty Manager

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Central Wollongong, good value
Myself and adult children had a couple of stays on consecutive nights in "petite queen" rooms - small, basic but comfy and spotlessly clean, with parking included on a very good rate. Comfortable bed. Internet adequate but some buffering during streaming. Nice bar though suspected overcharge for drinks, and no itemisation available when requested. Restaurant OK though one of my breakfasts was awful. Staff helpful and friendly. Despite a few reservations, this hotel compares well against local competitors, and I'd stay here again.
Stayed 1 night in Nov 2023
Response from Bria on 1 Dec 2023
Dear Sharon,Thank you for leaving us a review. I'm pleased to hear you had an overall enjoyable stay, however we apologise for the few inconveniences you faced. We are happy to hear you will be returning, and look forward to seeing you next time you're in Wollongong.Kind regards,Bria Morgan - Duty Manager

10/10 Excellent

Sal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Bria on 1 Dec 2023
Dear Sal,Thank you for leaving us a review. I'm pleased to hear you had an enjoyable stay and we hope to welcome you back soon.Kind regards,Bria Morgan - Duty Manager

10/10 Excellent

Kristine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I've stayed at Totto and it's always clean and fresh looking. Well maintained facilities and comfy beds. The staff here go over and above to provide friendly service. Thanks again for having us stay!
Stayed 1 night in Nov 2023
Response from Bella on 29 Nov 2023
Hi Kristine, Thank you for your 5/5 review! We are so pleased to hear you had an excellent experience with our friendly staff and an overall enjoyable stay. We look forward to hopefully welcoming you back for a third visit. Kind Regards, Bella Mallon - Duty Manager

10/10 Excellent

Roslyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean in the middle of CBD.
Stayed 1 night in Nov 2023
Response from Bella on 29 Nov 2023
Hi Roslyn, Thank you for your review! We are so pleased you enjoyed your stay and made the most of our excellent location. We hope to welcome you back in the future. Kind Regards, Bella Mallon - Duty Manager

6/10 Okay

Huey Ling

Stayed 1 night in Nov 2023
Response from Bella on 29 Nov 2023
Hi Huey, Thank you for your review! We hope to welcome you back in the future. Kind Regards, Bella Mallon - Duty Manager

10/10 Excellent

Rosario

Stayed 1 night in Nov 2023
Response from Bella on 5 Dec 2023
Hi Rosario, Thank you for your 5/5 review! We are pleased you had an enjoyable stay with us. Kind Regards - Bella Mallon, Duty Manager

6/10 Okay

Kathie

Disliked: Cleanliness, room comfort
Not a 4 star stay
Small room. No storage space at all not a cupboard or drawer not even in the bathroom. Just a sink. Shower tiny and not perfectly clean, shower floor creaked at one stage thought I was going to go through it. Sit in the bed and it rolled. Blood stains on pillow and quilt. Only 1 lift working and super slow wait time was between 5-10 min. If you want parking on property have to pay $25. Was told that at check in. Closer to shops and Long walk to the beach. The bar downstairs was expensive 1wine and 1 beer $27 which is more expensive than the Rocks in Sydney. I’ve stayed in much cheaper accommodation and got a lot more for my money.
Stayed 1 night in Nov 2023
Response from Bella on 17 Nov 2023
Hi Kathie, Thank you your review. We appreciate your feedback. We are sorry to hear your experience was not as you expected. I hope you brought these cleanliness issues to the staffs attention during your stay so they could rectify them immediately. We have passed this information on to our outsourced cleaning company to ensure this doesn't occur in the future. We appreciate your patience whilst we had 1 of our lifts unavailable and understand this comes at an inconvenience to our guests however, we had a guest the week prior who damaged the lift door in which we are waiting on our contracted lift company to replace the door. Regarding room inclusions, storage space, paid parking and restaurant prices these are all reflected on our booking platforms however, we do appreciate these may have been missed upon booking. We hope to welcome you back for a more enjoyable stay in the future. Kind Regards, Bella Mallon - Duty Manager

8/10 Good

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Check in service seems slow, Self check in didn’t seem to work for anyone either But all in all lovely place
Stayed 1 night in Nov 2023
Response from Bella on 16 Nov 2023
Hi Elizabeth, thank you for your review. We are pleased to hear you had an overall enjoyable stay. However, we are sorry to hear you had a slower than expected check in experience. I hope our lovely staff still made this experience pleasant for you! We hope to welcome you back soon. Kind Regards, Bella Mallon - Duty Manager

10/10 Excellent

Kaye

Stayed 1 night in Nov 2023
Response from Bria on 11 Nov 2023
Dear Kaye,Thank you for leaving us a review! I'm pleased to hear you had an enjoyable stay with us and we hope to welcome you back soon.Kind regards,Bria Morgan - Duty Manager

10/10 Excellent

Ryan

Stayed 2 nights in Oct 2023
Response from Bria on 3 Nov 2023
Dear Ryan,Thank you for leaving us a review! I'm pleased to hear you had an enjoyable stay with us and we hope to welcome you back soon.Kind regards,Bria Morgan - Duty Manager

6/10 Okay

Sarah

Stayed 1 night in Oct 2023
Response from Bella on 29 Nov 2023
Hi Sarah, Thank you for your review! We hope to welcome you back in the future. Kind Regards, Bella Mallon - Duty Manager

4/10 Poor

Ethan

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Drain flies flying out of the drain of the bathroom, and then when given a different room there were hairs in the sheets. Sheets seemed to not have been washed after last person. Had to sleep on top of the covers.
Stayed 1 night in Oct 2023
Response from Bria on 3 Nov 2023
Dear Ethan,Thank you for leaving us a review. I'm sorry to hear about your experience with us. I will pass your comments along to our out sourced cleaning company for follow up. We hope to invite you back for a more enjoyable stay in future.Kind regards,Bria Morgan - Duty Manager

8/10 Good

Michael

Stayed 1 night in Oct 2023
Response from Bella on 26 Oct 2023
Hi Michael, thank you for your review. We are pleased to see you had an enjoyable stay and hope to welcome you back soon. Kind Regards, Bella Mallon - Duty Manager

10/10 Excellent

Beverley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Oct 2023
Response from Bria on 22 Oct 2023
Dear Beverley,Thank you for leaving us a review. I'm pleased you had an enjoyable stay and we hope to welcome you back soon.Kind regards,Bria Morgan - Duty Manager

10/10 Excellent

Amos

Stayed 1 night in Oct 2023
Response from Bria on 19 Oct 2023
Hi Amos,Thank you for leaving us a review. I'm pleased you had an enjoyable stay with us and we hope to welcome you back soon.Kind regards,Bria Morgan - Duty Manager

10/10 Excellent

Grayson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the opt out of room cleaning! super contemporary aesthetic with lovely staff, will def stay again <3
Stayed 3 nights in Oct 2023
Response from Bria on 17 Oct 2023
Dear Grayson,Thank you for leaving us a review, I'm so pleased to hear you had an enjoyable stay with us. We look forward to welcoming you back next time you're in Wollongong!Kind regards,Bria Morgan - Duty Manager

10/10 Excellent

Luke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had breakfast the second morning - and wondered why we hadn't done so on the first morning! It was really good; I loved my Morning Roll. Everyone was so helpful and friendly. We were staying for Yours and Owls, and got some help with different transport options to the Uni and back. Being so close to the Mall helped as well - it was a beautiful walk down through the CBD in the morning. Thanks so much for a great stay! PS I have to mention the VERY comfortable beds (really makes a difference) and the $10 vouchers for breakfast.👍
Stayed 2 nights in Oct 2023
Response from Bria on 17 Oct 2023
Dear Luke,Thank you for your great review! I'm so pleased to hear you had an enjoyable stay with us and enjoyed your breakfast in our restaurant BASTA. We hope to welcome you back for another enjoyable stay soon!Kind regards,Bria Morgan - Duty Manager

8/10 Good

Robyn

Travelled with partner
Liked: Staff & service, amenities
Our room did not get serviced on the third day of our stay. We were checking out the following morning but bins had not been emptied, beds not made etc.
Stayed 3 nights in Oct 2023
Response from Bria on 15 Oct 2023
Hi Robyn,Thank you for leaving us a review. I'm sorry to hear your room wasn't serviced adequately - I will follow this up with our outsourced cleaning company. I hope you had an overall enjoyable stay and we hope to welcome you back soon!Kind regards,Bria Morgan - Duty Manager

8/10 Good

Vicki

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous place to chill, no need to go anywhere. Wonderful food, great vibe and friendly staff!
Stayed 1 night in Oct 2023
Response from Bria on 15 Oct 2023
Dear Vicki,Thank you for leaving us a review. I'm pleased to hear you had an enjoyable stay and dined at our restaurant BASTA. We hope to welcome you back again soon!Kind regards,Bria Morgan - Duty Manager

10/10 Excellent

Ewan

Liked: Cleanliness, staff & service, property conditions & facilities
Great facilities, location and easy access to parking.
Stayed 1 night in Oct 2023
Response from Bria on 15 Oct 2023
Dear Ewan,Thank you for leaving us a review! I'm glad to hear you had an enjoyable stay with us and utilised our on-site bar and restaurant. We hope to welcome you back soon.Kind regards,Bria Morgan - Duty Manager

10/10 Excellent

Cam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodation
Excellent facilities and service.
Stayed 3 nights in Sep 2023
Response from Bria on 15 Oct 2023
Dear Cam,Thank you for your great review! I'm pleased to hear you had an enjoyable stay with us and we hope to welcome you back soon.Kind regards,Bria Morgan - Duty Manager

8/10 Good

Larissa

Stayed 2 nights in Sep 2023
Response from Bella on 26 Oct 2023
Hi Larissa, thank you for your review. We are pleased to see you had an enjoyable stay and hope to welcome you back soon. Kind Regards, Bella Mallon - Duty Manager