Search Luxury Hotels in Worcester

"Quick check in process, clean hotel lobby & room, our room was missing bath towels and soap. Bed was very comfortable. Kind of frustrating that parking isn't included with the price of the stay, and the parking lot is a bit annoying to get in and out of"

"It's a really bad experience with the front desk. Lift was not working, key cards are not working. They cancelled my original reservation and tried to charge double rate saying my original reservation was no longer exists. The person who cancelled my reservation was not there, manager wasn't there. No matter how much I tried to bare with the staff, they're not ready to accommodate me and made me wait additional 45 mins as they're busy attacking other customers (even though my reservation was cancelled without any email or phone communication). Mistakes happen, in the hospitality industry, they would need to be courteous and own their mistakes."

"The room was very spacious and clean. The staff was excellent especially the chefs in the boardwalk 400. One of the lamps didn't work in my room but it was quickly replaced. The refrigerator was unplugged. Otherwise, my stay was enjoyable!"

"Some maintenance issues in room, but otherwise perfect for an overnight stay."

"Fresh breakfast. Family friendly. Parking seems congested. Too tight & i scrapped the bottom of my suv every time I tried getting out. Otherwise all good"

"I would give Amenities a 4, but having to pay for WIFI is such a weird thing these days. Otherwise, the staff is totally on point, to the nines with attire and appearance, politeness and take care of business efficiently. Place is spotless!! For its age. "

"Everything was excellent. Attentive staff."

"I was there for cancer treatment! Brody was so sweet and sent up cookies and ice cream to me room as a good wishes gift! So thoughtful! ❤️"

"Clean, good and helpful staff, breakfast was good and a convenient restaurant (The Tavern) in the hotel. "