"Overall, I enjoyed my stay at New Paltz Way! The property is beautiful, aesthetic, and calming. I actually plan to create content highlighting my experience.
Unfortunately, my flight was delayed, and after a 1.5-hour drive, I arrived around 8:30 PM. Because of my late arrival, I felt I missed out on a proper introduction to the property and don’t recall checkout time mentioned .
My biggest disappointment, however, was the lack of communication surrounding checkout. Apparently, the checkout time was included in an email, but while on vacation, I wasn’t actively checking my inbox. I genuinely thought I was checking out on time (12).
No one mentioned that I was late or that an additional fee would apply. After checking out, I asked for a coffee to go (I’d only had one during my stay) and was told no because I’d already checked out, which felt odd considering I’d literally just checked out seconds before. In hindsight, I think it was related to my late checkout.
It wasn’t until I checked my credit card that I discovered a $90 “option” charge, which wasn’t disclosed or even told to me at checkout like “Hey! We’re charging you because you’re late.”
I understand hotels have policies, but a simple, friendly heads-up would have made all the difference. My frustration isn’t with the policy itself, but the lack of transparency. It made me feel uncomfortable because it makes me seem irresponsible.
It’s unfortunate because I enjoyed, but this awkward ending left a sour impression"
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
