Luxury Suite | Minibar, desk, iron/ironing board, free WiFi
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Reviews of New Nairi Hotel

3.5 out of 5
New Nairi Hotel
Armenakyan 121/7, Yerevan

Reviews

6.6
Rating 10 - Excellent. 9 out of 40 reviews" "
Rating 8 - Good. 13 out of 40 reviews" "
Rating 6 - Okay. 5 out of 40 reviews" "
Rating 4 - Poor. 7 out of 40 reviews" "
Rating 2 - Terrible. 6 out of 40 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mohammad

Travelled with family and small children
Liked: Cleanliness, staff & service
It’s very friendly staff and they look after all customers specially very good manager and they sort out quickly any problems 🌹🌹🌹
Stayed 6 nights in Jan 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Room comfort
Value for money
Stayed 2 nights in Dec 2023

2/10 Terrible

Shant

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a bad hotel
Stayed 22 nights in Sep 2023

2/10 Terrible

HARRY

Stayed 2 nights in Sep 2023

6/10 Okay

Azim

Stayed 6 nights in Jul 2023

8/10 Good

Mesrob

Stayed 1 night in Jul 2023

4/10 Poor

Anjelika

Disliked: Cleanliness, property conditions & facilities
The hotel was dirty. Looking okay from the outside - horrible inside the room. Carpet with stains, mirror with stains - everything was unplugged - could use the tv. One of the plugs was half-out dangerous. The staff at the reception - was not very polite. Asked for a change of room - never happened. Breakfast is very poor. Only good personnel people working in the bar - helpful and polite, recommended places to visit.
Response from Nairi Hotel team on 3 Jun 2023
I'm sorry to hear that you had a negative experience during your stay with us. Our hotel strives to provide all guests with a comfortable and clean environment, and it's clear that we fell short in this aspect during your stay. I apologize for the issues with the cleanliness of your room and the unplugged appliances. We will definitely address these concerns and take steps to ensure that they do not happen again in the future.Regarding your request for a change of room, I apologize that this was not accommodated. We will review our procedures and make sure that similar requests are addressed promptly and appropriately in the future.I appreciate your positive feedback about our bar staff. It's great to hear that they were helpful and made recommendations for places to visit. As for our breakfast, we will review your feedback and work to improve our offerings in the future.Thank you for bringing these concerns to our attention so that we can work to provide a better experience for our guests in the future. We hope that you will consider staying with us again in the future and give us another chance to earn your trust.

2/10 Terrible

HAROUTIOUN

Disliked: Staff & service
I NEED MY FULL REFUND I WILL BE SPEAKING TO MY ATTORNEY REGARDING THIS
Stayed 17 nights in Apr 2023
Response from Nairi Hotel team on 3 Jun 2023
I understand that you are dissatisfied with your stay and feel that a full refund is warranted. However, I do need to clarify that threatening legal action is not a productive way to resolve the issue.I would be happy to discuss your concerns with you further and work to find a resolution that meets your needs. Can you please provide me with more information regarding your stay, such as your booking details and the specific issues that you encountered?If you would like to discuss this matter further, please don't hesitate to contact us directly. We are committed to providing all guests with a positive experience and would like to do whatever we can to address your concerns.

6/10 Okay

Majid

Business traveller
Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Not so great
The hotel outside of the rooms was nice but very cheap inside the rooms. The TV, fridge, and pool were not working. When we arrived they could not see our reservation from Hotels.com after about 30 minutes they got it figured out.
Stayed 3 nights in Mar 2023

2/10 Terrible

Angelina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely dirty place.
Stayed 5 nights in Feb 2023

4/10 Poor

Khalid

Disliked: Cleanliness, property conditions & facilities
It’s not clean at all
Stayed 3 nights in Jan 2023

6/10 Okay

Armine

10/10 Excellent

Navid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheapest price all off the market. Friendly staff. Clean. Safe. Near supermarket. I used Yandex app for transportation this app same as Uber. I stay around 20 days in hotel . I love armenia 🇦🇲. Friendly people. But some busy area be careful your wallet and cell phone.

8/10 Good

Larisa

Stayed 1 night in Sep 2022

8/10 Good

Armen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2022
Response from Victoria on 20 Sep 2022
Dear Armen, First of all, let me thank you for sharing your recent stay experience and for a 4-star rating. I am pleased to know that you were satisfied with service provided by my colleagues. We appreciate the opinion of our Guests. Our main philosophy is to make guests happy and shared with our best experience in hospitality. We will be glad to see you again. Thank you. Warmest regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and close to the city centre by taxi. The staff are very friendly and very helpful. I have stayed here many times and always enjoy my stay. I’m already looking forward to a return visit in a few months time.
Stayed 7 nights in Jun 2019
Response from Victoria on 31 Jul 2019
Dear Guest, First of all, let me thank you for sharing your recent stay experience and for a 4-star rating. I am pleased to know that you were satisfied with service provided by my colleagues. We appreciate the opinion of our Guests. Our main philosophy is to make guests happy and shared with our best experience in hospitality. Thank you. Warmest regards, Victoria Vachaganovna

10/10 Excellent

Anna, Moscow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
First I want to thank each and every employee in this hotel for making me feel just like home good rooms lovely atmosphere a great lobby I stayed 1 day. Special thanks to Mrs. Victoria. She is Manager of hotel. She changed my standard room to Deluxe, I was surprised. I stayed many hotels in the world, but I didn't saw behave like this. You can enjoy beauty of the city from your room. it's amazing view. Very good breakfast, clean rooms and good service. Thank you all. I recommend this hotel.
Stayed 1 night in Aug 2017

4/10 Poor

Elie , Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too expensive for a cheap hotel
On arrival, the bed base was borken, i fixe it temporary by myself ; Very old Matress, uncomfortable, litterally speaking we was sleeping on springs; I asked to replace the matress and to fix the bed (on arrival). 2 days later they added a kind of cover on the matress in order to make it more comfortable but it was absolutly the same result and for the bed base they didn't take any action. cheap service, they don't put any extra toilet paper; we was short twice on a 6 days period. Once i asked the lady on the reception for a taxi, first i had to wait to finish her personal conversation on her own mobile and second she replied "it's better to do it by yourself it's gonna be faster". I don't recommand it for anyone, you can have much better for the same price.
Stayed 7 nights in Jul 2017

4/10 Poor

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Weird Hotel
The room itself was of good quality. However, I was surprised to see how scary the local area is. I was literally scared to go for a walk outside (although I had heard from my friends that Yerevan is safe). Apart from the awesome breakfast, all other hotel services were awful. Almost no one could speak in English and that was annoying. Once I wanted to order vegetarian pizza and after 15 minutes of awkward talk I gave up. Cleaning service was also terrible.

8/10 Good

Vincent, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Yerevan
Excellent, friendly and very helpful staff! I have stayed here many times and always leave with great memories.
Response from Victoria on 4 Nov 2016
Dear Vincent, I am always happy to see you in our hotel. I am pleased that you like our hotel. I am appreciate your opinion about our hotel. Warm greetings from Nairi. I hope to meet you soon. With kind regards, Manager of Hotel Victoria

8/10 Good

Abdulla, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Staff are friendly and helpful
Response from Narine on 16 Jan 2016
Dear Abdulla, Thank you for taking the time to review your stay with us. I am very pleased to hear that you enjoyed your stay at Nairi Hotel and that you appreciated our services and hope to see you soon again. Best regards, Narine

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

10/10 Excellent

Babak, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
..Great hotel simply!
The manager and staff are very kind and polite ! whatever you need they will be always there for you.. ..nothing to complain about really.. - food is fresh - Not far from the center. - Great value for money - Clean and new hotel - Well designed - Clean, large and beautiful room - Well managed - Great view of the city The great thing about this hotel is the staff.. they are really helpful and polite specially the receptionists are very professioal, friendly and well-trained for their job.
Response from Narine on 2 Jun 2015
Dear Babak , Thank you for your nice feedback. We are pleased to hear that you enjoyed your stay at Nairi Hotel and that you appreciated our services and hope to see you, as our dear guest, soon again. Best regards, Narine

10/10 Excellent

Dmitriy

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
За разумные деньги можно получить номер для комфортного сна и отдыха. Отзывчивый персонал. За такую стоимость можно найти только место в хостеле, поэтому можно закрыть глаза на некоторые пятна на ковролин, немного пыли...
Stayed 1 night in Sep 2023

8/10 Good

Reza

Management was kind
Stayed 8 nights in Sep 2023

2/10 Terrible

mauro

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Room comfort
For lille værelse med små dyrevenner
Vi fandt dette hotel på hjemmesiden, der gav udtryk for at vores tildelte værelse var forbeholdt fire personer. Da vi ankom, havde værelset kun én dobbeltseng. De fik trods alt ordnet sovepladser for os. Der kom to virkelig dårlige sammenklappelige enkeltmandssenge uden lagen eller sengetøj. Vi endte med at spørge receptionen tre gange før det blev ordnet. En af grundene til at vi valgte dette sted var grundet deres sauna område med indendørs pool. Da vi kom frem fandt vi ud af et hverken sauna området eller poolen virkede. Vi tror, udover det, også at desværre var en eller anden form for dyret i ventilationssystemet, som vi hørte to af nætterne. Dog skal receptionen have tak for at svare på de spørgsmål vi skulle have og hjælpe os med bestilling af taxa ind til byen.
Stayed 3 nights in Jan 2023

10/10 Excellent

FERBER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolles Hotel:) Preis-Leistung Super. Personal immer hilfsbereit. Grosses Zimmer. Gutes Frühstück. Im Badezimmer sogar Zahnbürste,Zahnpasta,Ohrwattestäpchen,….. .

2/10 Terrible

Martin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Éviter
Hôtel très moyen, présence de rat dans la chambre
Stayed 1 night in Sep 2022
Response from Nairi Hotel team on 19 Sep 2022
Dear Martin,Your review is biased and offends us, because before your return to hotel I personally checked your room and added the bathroom stuff and everything was OK as always. I don't want to refer to your attitude when you came back to the hotel after the football game, but I am sure it seemed to you. It is the first time during 10 years that we have found ourselves in such a bad situation. First you said it was mouse than you told that it was rat, anyway. The entire hotel area has been checked since you mentioned and no mice were found. The floor where you were staying was 100% occupied by other guests, yet no one reported seeing a mouse.Also we have special adapters connected in the whole hotel territory that repel mice and other insects.Thanks for playing with our rate unreasonableWishing you good luck!Regards,Nairi Hotel team

8/10 Good

Dmitri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Natalya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2018
Response from Victoria on 11 Aug 2018
Уважаемая Наталья, Спасибо за оценку! Будем рады видеть Вас снова. Сообщите нам о вашей следующей поездке и мы подготовим для вас сюрприз. С уважением, Виктория

6/10 Okay

Verified traveller

Liked: Cleanliness
Il faut repenser la notion de service
Le problème essentiel dans cet hôtel est la qualité du service. Si vous avez quelques problèmes tels que, besoin des serviettes, du savon, etc. Il faut attendre jusque le lendemain ...De plus le petit déjeuner est servi à partir de 8H ( ce qui est tard pour quelqu'un qui trvaille).

8/10 Good

jari, salo

Liked: Cleanliness, staff & service, property conditions & facilities
Armenia mielenkiintoinen maa
syrjäinen sijainti, taksin käyttö välttämätöntä

6/10 Okay

IBE64

Moyen
Trop loin du centre-ville Accès à la piscine payant Pas de coffre-fort pour ranger ses effets personnels de valeurs L'hôtel vous fait signer une décharge qui les protège en cas de vols

8/10 Good

watche, oegstgeest

Liked: Staff & service
Leuk
Meer schoonmaken vooral de vloerbedekking Paar ure blijven wij zonder water en zonder aircondition in onze kamer. De rest was goed.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ein sehr schönes Hotel mit einer tollen Aussicht!
Das Hotel hat uns sehr gut gefallen! Super Service sehr leckeres Essen! Die Zimmer waren sauber. Es liegt ca. 10 Minuten mit dem Auto vom Zentrum entfernt. Bei unserer nächsten Geschäftsreise werden wir dieses Hotel nochmal buchen.
Response from Narine on 2 Jun 2015
Dear guest, Thank you for taking the time to review your stay with us. I am very pleased to hear that you enjoyed your stay at Nairi Hotel and that you appreciated our services and hope to see you soon again. Best regards, Narine